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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Not very helpful. Referred me to other sources, basically couldn't solve the problem. Won't be giving them my money again.
Not helpful and they trick you into a membership. When our dog was in distress and we were out of town, we someone ended up on this site. By the time we got connected to the "professional," the advice was to go to an emergency vet. We were already on the way.
Hello Dana,
Thank you for letting us know about this experience. We're very sorry to hear about the frustration and we hope that your pet is doing well now.
We do need to underscore that our terms of service, and the pop-up that you need to click through when you post Medical or Veterinary questions to the cite, state that the website should not be used for emergency purposes. There is no website that is designed to be used for emergency purposes. While the average response time is around 8 minutes, we cannot guarantee a response time and the Veterinarian that you connect with cannot administer medical nor can they conduct any other emergency services.
For any medical or veterinary emergency you should always seek assistance in-person from licensed and trained personnel.
Please let us know if you need any further assistance.
Regards,
JustAnswer Customer Care
First off I had to wait for employees to get to work. Then the "gentleman" helping me actually hung up on me. Seeing these signs with my father I would say the technician was recovering from the evening before.
Very, very rude. Then they kept wanting to add on to the original fee. $20 for this and $50 for that. They never did help!
Hello Terry,
Thank you for letting us know about this experience. We apologize for any frustration.
It sounds like there may have been a little misunderstanding with how the service works. Customers primary interaction with Experts takes place via a chat through the portal on the website. You can request a phone call for an additional fee, with the added benefit that the issue may be able to be resolved even faster. Our Customer Care team members are not technicians and are not able to help troubleshoot issues, and can only assist with account issues.
We would love to take a look at what happened with your account. If you reach out to our Customer Care team at [email protected] please be sure to ask to speak with an Admin.
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care
I signed up for a $1 Trial and then $46 monthly billing after the trial period ends. JustAnswer.com then sent an email saying that I signed up for a $1 "joining fee" and an immediate $46 monthly billing. I was chatting with a JustAnswer Expert and didn't see the email until later. On the next day the $46 charge showed on my card account. I immediately cancelled the membership. JustAnswer refuses to refund the $46 saying that it was a voluntary enrollment and non-refundable. They cannot prove that the offer that I selected did not include a trial period. Watch this service closely if they offer a trial period.
Hello Stephen,
We're very sorry for any billing concerns that you have.
Please know that we do not enroll customers into the membership unless they accept our offer. The link below shows an example of the membership offer displayed during the posting process:
https://www.screencast.com/t/57zCVADE
You can reach out to our Customer Care team at [email protected] or at 1-800-509-5721 (6am to 9pm PST) and ask for our Admin team. We're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Best regards,
JustAnswer Customer Care Team
I got quick and very useful advice on a problem with my washing machine and I was happy to pay the $5 fee (advertised as "refundable"). However, four days later, an email arrived saying that my membership would automatically renew the next day for $37 per month. Unfortunately, I had no internet or cell phone service to see the message, let alone cancel the service within that very short window. When I called to complain two days later when I saw the message, I was told I had agreed to automatic renewal when I registered. They refused to cancel the charge, but did cancel the automatic renewal going forward. So be forewarned, you should cancel the service immediately after you have received an answer to your question, or you will get trapped into paying a very high monthly fee.
Hello Kirsten,
Thank you for your review. We appreciate your feedback.
We're very sorry for any inconvenience. It sounds like you were surprised in regard to the monthly membership payment. We apologize for any confusion or misunderstanding. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you post your first question. If the trial period was not canceled within that 7-day window, your account would transition into a full membership, where we would collect a monthly payment from you each month until you decide to cancel the service. This was all readily displayed for you when you were submitting your billing information before your first question was posted.
We also send several membership-related emails that mention your next billing date, including a Subscription Reminder email to announce that your trial period is coming to an end and that your first membership payment is coming up. The Subscription Reminder email includes a cancellation link. Additionally, you would have seen a page similar to this when you signed in to ask your first question: https://i.imgur.com/lHVoH84.png
If you need any further assistance with your account, please reach directly out to our Customer Care team at [email protected] and ask for our Admin Team. We are happy to take another look to make sure that everything was handled correctly.
We look forward to hearing back from you and resolving any open concerns.
Best,
JustAnswer Customer Care Team
If you have a simple question about your dog's health and want to spend an extra 30$ to have someone else tell you to visit a vet, then sign up for this service. Yes, the "professional" will get to you soon, even at night or on the weekend, but the answer will always be the same: see another professional. This service is a tax for anyone who is debating whether to go to a professional or not. Just go to a professional, because ultimately that will be the advice you get.
Hello Mari,
Thank you for reaching out, we appreciate your feedback.
The response from the Experts depends on the nature of the question and the category in which it was posted, as well as the resources and abilities of the users.
For issues that require emergency assistance (Medical or Veterinary) you should always go directly to an in-person service provider. While the Vets on the site cannot order tests or supply medication, they can provide context for the issue that you're dealing with and offer advice on how to resolve the problem at home, or advice on how to approach your Vet about the issues.
Please reach out to us if you need any further information about the service.
Regards,
JustAnswer Customer Care
I don't recommend this service because I can't trust the opinion of someone work in this way. A person using hidden fees.
I search online and I fill in my payment information to just ask a question that shows it was $1. I noticed that they billed me $60 for the membership that I did not apply for. I called right away and they refused to pay back and cancel before they got an answer to my question.
Hello Deya,
Thank you for your review. We appreciate your feedback.
We're very sorry for any inconvenience. It sounds like you were surprised in regard to the monthly membership payment. We apologize for any confusion or misunderstanding. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you post your first question. If the trial period was not canceled within that 7-day window, your account would transition into a full membership, where we would collect a monthly payment from you each month until you decide to cancel the service. This was all readily displayed for you when you were submitting your billing information before your first question was posted.
We also send several membership-related emails that mention your next billing date, including a Subscription Reminder email to announce that your trial period is coming to an end and that your first membership payment is coming up. The Subscription Reminder email includes a cancellation link. Additionally, you would have seen a page similar to this when you signed in to ask your first question: https://i.imgur.com/lHVoH84.png
If you need any further assistance with your account, please reach directly out to our Customer Care team from the contact Us page at https://www.justanswer.com/help/contact-us and we are happy to take another look to make sure that everything was handled correctly.
We look forward to hearing back from you and resolving any open concerns.
Best,
JustAnswer Customer Care Team
Avoid them at all costs!
They do not send any email correspondence about your membership. It is unclear what you are even signing up for. They will charge you every month $46 for nothing! BE AWARE!
Hello Paulina,
Thank you for your review. We are sorry to hear about any frustration.
We're very sorry for any inconvenience. It sounds like you were surprised in regard to the monthly membership payment. We apologize for any confusion or misunderstanding. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you post your first question. If the trial period was not canceled within that 7-day window, your account would transition into a full membership, where we would collect a monthly payment from you each month until you decide to cancel the service. This was all readily displayed for you when you were submitting your billing information before your first question was posted.
We also send several membership-related emails that mention your next billing date, including a Subscription Reminder email to announce that your trial period is coming to an end and that your first membership payment is coming up. It sounds like the emails may have been routed to spam. The Subscription Reminder email includes a cancellation link. Additionally, you would have seen a page similar to this when you signed in to ask your first question: https://i.imgur.com/lHVoH84.png
If you need any assistance with your account, please reach directly out to our Customer Care team from the contact Us page at https://www.justanswer.com/help/contact-us.
We look forward to hearing back from you and resolving any open concerns.
Best,
JustAnswer Customer Care Team
Please don't fall for the $1 fee before getting an answer. They will charge a big amount with telling you to create account and sell you month membership.
Hello Farheen,
Thank you for your review. We appreciate your feedback.
We're very sorry for any inconvenience. It sounds like you were surprised in regard to the monthly membership payment. We apologize for any confusion or misunderstanding. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you post your first question. If the trial period was not canceled within that 7-day window, your account would transition into a full membership, where we would collect a monthly payment from you each month until you decide to cancel the service. This was all readily displayed for you when you were submitting your billing information before your first question was posted.
We also send several membership-related emails that mention your next billing date, including a Subscription Reminder email to announce that your trial period is coming to an end and that your first membership payment is coming up. The Subscription Reminder email includes a cancellation link. Additionally, you would have seen a page similar to this when you signed in to ask your first question: https://i.imgur.com/lHVoH84.png
If you need any assistance with your account, please reach directly out to our Customer Care team from the contact Us page at https://www.justanswer.com/help/contact-us.
We look forward to hearing back from you and resolving any open concerns.
Best,
JustAnswer Customer Care Team
TERRIBLE company!
You sign up to get an answer, which is great! And was fabulous! But man oh man, you better read all the fine print because they sign you up for a membership that will charge $44.95 per month. Then God forbid you try to call and cancel... they will cancel it but REFUSE to give any sort of refund. I was charged for over a year... which is 100% my fault for not catching the charges, but all I asked for was 1 month refunded to me. Customer service rep promised me a supervisor would return my call within 10-15 minutes. Never got a call. I called back 6 hours later, they proceeded to tell me that the manager got my voicemail which is a lie. My phone is charged and on me all day. I called back demanding to speak to a supervisor yet AGAIN! After about 3 hours of my wasted time I was finally able to speak to someone. Customer service is BEYOND terrible. Horrible to try to work with them. DO NOT EVEN TRY THIS COMPANY. Its 100% a waste of your time.
Hello Rebecca,
Thank you for getting in touch with us about this. We're sorry for any frustration that you experienced with the billing.
We would like to look into your case a little further to see what happened. You can access your billing details by logging into your account and navigating to the My Account page at https://my-secure.justanswer.com/managepearlunlimited
You can also always reach directly out to our Customer Care team from the contact Us page at https://www.justanswer.com/help/contact-us. If you do reach out again, please ask to speak to an Admin and we will have someone look into your account.
Please don't hesitate to reach out if you need any further assistance.
Regards,
JustAnswer Customer Care
$46 is a lot of money a
Month for nothing. Very hard to cancel. They keep on billing my credit card company
Hello Larry,
Thank you for getting in touch with us about this. We're sorry for any frustration that you experienced with the billing.
In order to cancel your membership or resolve any billing issues, you can access your billing details by logging into your account and navigating to the My Account page at https://my-secure.justanswer.com/managepearlunlimited
You can also always reach directly out to our Customer Care team from the contact Us page at https://www.justanswer.com/help/contact-us.
Please don't hesitate to reach out if you need any further assistance.
Regards,
JustAnswer Customer Care
8/25/21 * update* I just cancelled my membership. They are not equipped to deal with all the customer service issues that are occurring. Half the problems you can resolve by yourself if you're just given the access online. This just isn't a good time to be using the service. Even though the people are skilled that provide you help, the customer service is just beyond terrible.
You have a 50% chance of getting a good lawyer who will be able to answer your questions accurately and the same chance of getting a counselor who doesn't cut and paste the same answer they give everybody. There are truly compassionate mental health care providers on this site. Just as there are very knowledgeable lawyers. If you find a good counselor or a lawyer only speak to them. You do that by putting their name at the top of the question. For example "for Jane Doe only." Their customer service has some really bad glitches. They outsource and are working from home so the connection is bad. Not all the customer care representative understand your concerns and the language barrier may be at fault. I am staying subscribed to the site because I am getting the assistance I need. Sometimes it takes three tries, but in the end, I am satisfied.
Hello,
Thank you for getting in touch with us about this experience.
Context helps a lot in both Legal and mental health discussions, this is why we do encourage users to try to continue working with the same Expert, or group of Experts, so that they can build a better understanding of any long-term issues that you may be dealing with.
If you ever need any help with your account, please don't hesitate to reach out to our Support team from the Contact Us page at: https://www.justanswer.com/help/contact-us
Regards,
JustAnswer Customer Care
I signed up for a 7 day trial for $5. I asked a question and got a good answer. Then they wanted me to sign up for $28/mo. I canceled the membership but assumed, as is usually standard operating procedure, the 7 day trial would continue. I asked a second question and got an answer, then they automatically charged me $46 for a monthly membership. I chatted with the company and they "had no record of trial period" and that their terms and conditions state the customer is charged immediately upon asking the question. They then offered a 30% discount which was still higher than the original $28/mo option I was given initially. When I returned to the site there is no record of the %46 charge and no record of the second question. The only record that exists is the $5 charge for a 7 day trial.
Hello Louise,
We're very sorry for any billing concerns that you have.
Please reach out to our Customer Care team at [email protected] or at 1-800-509-5721 (6am to 9pm PST) and ask for our admin team. We're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating. ***Please be sure to ask for our ADMIN TEAM and reference your review here on SiteJabber.***
Best regards,
JustAnswer Customer Care Team
BEWARE! My expectations of this service was a one time response. I signed up to ask a vet one question about my cat for $5. I DID NOT sign up for the on-going service, but was still charged $29.70. I DID NOT sign up for the "trial membership!" I didn't want a membership at all which is why I chose the $5 option. The company refused to give me a refund. I WOULD NOT recommend this service! In addition, the answer I received was nothing than what I already knew!##a'f
Hello Kathleen,
Thank you for reaching out to us about this experience. We're sorry to hear about this experience. It sounds like you may have registered for a 7-Day Trial. When the trial concludes, and in order to prevent interruption to your service, your account will be billed for a membership.
We would love to take a closer look at your account to see what happened with the response and the billing.
Please reach out to our Customer Care team at [email protected] and ask for an Admin. We look forward to hearing from you.
Regards,
JustAnswer Customer Care
Very informative and helpful site. We can search and find the best suitable experts for the different questions that we have regarding doctors, IT supports, Lawyer and many more. They all are experts in their fields. Recommended to all.
I was being charged on my credit card without my knowledge. So I called customer service, she pulled 2 accounts with my email on it, both were already canceled. Then she asked if she can check my phone number and then she said I had made a 3rd account using my phone number and used it and now they will not refund my money. Asking further this representative became irritated and didn't even let me speak and hung up on me. When I asked how am I supposed to access this 3rd account she got mad and said "you already know you can use your email right" but for this 3rd account there is no email. So on further asking it she started speaking fast and hung up the call. Worst services. Their answers are not even great, you can google it for free.
Hello Himani,
Thank you for reaching out to us about this experience. We're sorry to hear about this experience. It sounds like you may have registered several accounts over time rather than logging into an old account.
We would love to take a closer look at your account to see what happened with the response and the billing.
Please reach out to our Customer Care team at [email protected] and ask for an Admin. We look forward to hearing from you.
Regards,
JustAnswer Customer Care
Well. That's it really. They're a fake sad substitute without knowledgeable answers to questions you are probably asking, like me, at 3 am because the real professionals are closed. Don't waste your time or money. And even after you ask for a refund and ask them to cancel they still steal money from your account. Truly absurd. I hope they catch fraud charges bc what they do is not helpful, but criminal rather.
Hello Allison,
Thank you for reaching out to us about this experience. We're sorry to hear that you didn't receive the response that you needed.
We would love to take a closer look at your account to see what happened with the response and the billing.
Please reach out to our Customer Care team at [email protected] and ask for an Admin. We look forward to hearing from you.
Regards,
JustAnswer Customer Care
This was hands down the most unpleasant experience I've ever had when it comes to online businesses. After day 4 of myself sending multiple emails, talking to multiple people, being promised phone calls that never happened, told by agents they would look into it and they would be right back but never came back and them saying they were marking my question as urgent I cancelled. If I could give them 0 stars I would. Super annoyed that I wasted my time for nothing!
Hello Jennifer,
Thank you for getting in touch with us about this. We're sorry to hear that you did not receive an answer. This is definitely a case that we would like to look into further as that is not the normal experience.
If you can reach back out to our Customer Care team, please ask to speak to an Admin and we would be happy to review the details of your account further.
Regards,
JustAnswer Customer Care
If I could give this a one star rating I would, I contacted customer service with a billing issue and they were completely rude about it I highly do not recommend this service to anyone
Hello Elijah,
Thank you for getting in touch with us about this. We apologize for any frustration.
We would be happy to review the content of the communication if can reach out to our support team and request to speak to an Admin.
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care
I want to alert everyone who decides to register and obtain service from JustAnswer.:
• While the company claims that all the "expert's" credentials are verified, they are not transparent about the process of verification and methodology.
• JustAnswer is not liable or accountable for any consequences caused by wrong answers the "expert" gives you. Basically, if the antique expert in the mood to decide that the painting is genuine and gives you an estimate of what in practice happened to be wrong, nor JustAnswer nor expert are liable for the losses you carried in the result.
• JustAnswer constantly changes the terms of reference. You can easily track this information from the multiple available internet archives.
• While Terms of Reference describes the dispute mechanism it never worked in practice as in order to start the dispute the company must respond to you in writing and JustAnswer never responds to you.
• Please read the JustAnswer terms of reference before you proceed with the payment for the services. Once you read it you will understand that there is no guarantee or protection against any mistakes caused by the "expert". Also, please read the definition of "Expert" the JustAnswer determined in the Terms of Reference.
Save your money and don't be tricked!
Hello Natalia,
Thank you for getting in touch with us about this experience. We're sorry to hear that you didn't receive the assistance that you needed.
The Experts on the site are site users, just like customers. The primary difference that allows them to answer questions is that they have had their relevant licensing, education, or work-history verified by an independent 3rd party organization. There is no client/provider relationship created in using the platform as responses are for information purposes only.
If you do need appraisal or other services for insurance purposes, you can pay an additional fee to the Expert to connect with them to provide more comprehensive documentation or services outside of the site.
Please reach back out to us if you need any further assistance.
Regards,
JustAnswer Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andrew,
Thank you for letting us know about this experience.
We're sorry to hear that the Expert couldn't assist you any further.
We would love to take a look at your account to see what happened. Please reach out to us through the Private Message option and we will gather the necessary information to locate your account. You can also reach out to our Customer Care team directly from the Contact Us page at: https://www.justanswer.com/help/contact-us
Regards,
JustAnswer Customer Care