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JustAnswer

4.7

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,504
This company responds to reviews on average within 2 days

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1 review
0 helpful votes
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Online is a scam industry.
April 10, 2026

Matthew confirmed my greatest fear of online buying. Got scammed by folks with no integrity. To sue would cost me more than the scam. So buyer beware, stay away from online

Date of experience: March 31, 2026
1 review
0 helpful votes
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Unable to download an important. Pdf document and having failed to disable my system's pop-up blocker, I was referred to a Justanswer Expert. He walked me through a process that enabled me to access my document and familiarize myself with a pathway I had not found by my searches and that may help me in future downloads.

Date of experience: March 31, 2026
1 review
0 helpful votes
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Social Security
April 10, 2026

Jewel was excellent and sent me information on how I could get taxes deducted from my Social Security check. I'm currently working on it and deeply grateful to Joe for his help.

Date of experience: March 31, 2026
California
1 review
0 helpful votes
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Turbo Tax issue
April 10, 2026

Easy to log into Just Answer. IT rep Dave was easy to chat with, and gave several suggestions regarding my problem. I even opened the chat on the following day due to one recurring issue. Dave responded again and provided a number to call for further assistance.

Date of experience: March 30, 2026
1 review
0 helpful votes
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Lost id
April 10, 2026

I lost my wallet and needed to know if I had done everything possible to not lose any money. Your agent was extremely helpful and even pointed out a couple of steps that I would never have thought of.

Date of experience: March 31, 2026
Michigan
1 review
0 helpful votes
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Great-At a Price
April 10, 2026

I am very satisfied with the experience. However, for the monthly cost of my TV service, I feel I shouldn't have to pay $5. I've been with DirecTV for many years and this is only the 2nd time I've needed help.

Date of experience: March 31, 2026
1 review
0 helpful votes
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Estate Conflict
April 10, 2026

I was able to get a fully comprehensive answer including legislation and rules from Debra. Could not have asked for a better response.

Date of experience: March 31, 2026
2 reviews
1 helpful vote
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Rescued
April 10, 2026

I need25d help to be rescued from the snare of my mistakes. Debt counseling and legal pits that I thought were helping me. JustAnswers helped me take the right steps to end my worries. TJ Esq was very helpful and gave me good advice with a fix it attitude. Thanks TJ.

Date of experience: April 1, 2
New York
1 review
0 helpful votes
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I had asked a couple of online doctors my current question, including one that I basically pay for through my health insurance. The insurance doctor was not helpful AT ALL, and in fact, since the cost is included in my insurance premiums, I WILL be changing insurers.
But Dr. Oglesby was the best. She was thorough, kind, and did not treat me as a dingbat as some others have (I may be old, but I've still got all my marbles). I am very grateful to Dr. Oglesby both for her medical help and for the way she presented her knowledge: she calmed me down about the issue and clearly spelled out what I need to do to improve my situation. I'd be happy to have her as my regular, in-person doctor, and I doubt I've ever said that before.

Date of experience: March 31, 2026
1 review
0 helpful votes
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Wonderful
April 10, 2026

Felix was amazing. He was knowledgeable, kind, caring and professional. He's figured out my problem while making me feel like he really did care. He's a true asset to Netflix

Date of experience: March 31, 2026
Texas
1 review
0 helpful votes
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Subscriptions
April 10, 2026

Very professional. Directed me to correct resources!

Date of experience: March 31, 2026
Texas
1 review
0 helpful votes
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I'm very satisfied!
April 10, 2026

Chatbot was thorough with intake questions. Dr. Ivana was kind and reassuring. I will be contacting my vet in the morning at her suggestion. It was good to know the several expected symptoms that we're not seeing after our golden retriever ate a couple of flowers in a neighbor's garden treated for rabbit repellant.

Date of experience: March 31, 2026
Guam
1 review
0 helpful votes
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Retired Person
April 10, 2026

Await for implement the guidance from this doctor.

Date of experience: March 31, 2026
Utah
1 review
0 helpful votes
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Help with Whirlpool Washer Repair
April 10, 2026

Dino called promptly, gave me detailed instructions over the phone and then emailed the same instructions. They were completely accurate and following those instructions resolved the problem. After providing the instructions, he told me he would be available all day to answer any further questions. I had to reach out to him once more and he was prompt to answer my question.

Date of experience: March 30, 2026
Illinois
1 review
0 helpful votes
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Good
April 9, 2026

Learning experience because first time to have this opportunity. I hope to understand More if I need assistance or have some other questions.

Date of experience: March 30, 2026
1 review
0 helpful votes
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Legal Eaglr
April 9, 2026

Legal Eagle answered all my questions about a recent traffic citation. His answers helped calm my nerves and created a concise argument for me to use in court.

Date of experience: March 30, 2026
Alabama
1 review
0 helpful votes
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Scared Boomer was reassured
April 9, 2026

Linda told me exactly how to get a duplicate copy of my statement for 2025 from SSA, and how to get help setting up a personal account with them. She was very calm and helpful.

Date of experience: March 30, 2026
1 review
0 helpful votes
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I had no idea where to go to cancel all of these subscriptions. My technician was able to get me to the number I need to call to make the cancellations which I really appreciate. Thank you

Date of experience: March 30, 2026
1 review
0 helpful votes
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I purchased H&R Block software, as I always do, on November 6,2025. I filed my returns to the IRS and the State of Wisconsin Department of Revenue on Feb. 13,2026. The following month, hackers stole a large amount of personal and Financial information from me. A friend helped me to restore a clean copy of the Windows operating system and the data, but in the process, we were forced to lose all executable programs, including H&R Block executables for the IRS and State of Wisconsin returns.

The Wisconsin Department of Revenue suggested that I file an amended return due to minor discrepancies between their calculations and mine, which will require an amended return to the IRS as well. Today, on March 30,2026, I brought this to the attention of H&R Block staff and requested another copy of the downloaded software for the IRS and the State of Wisconsin. Not only did H&R Block immediately email me a link to the downloads, they also provided a refund of a portion of my original purchase, which they didn't have to do. H&R Block is a class act. You have won my respect and gratitude, and I will never forget the help that you gave me.

Warmest Regards,
Richard Godfrey

Date of experience: March 30, 2026
Missouri
1 review
0 helpful votes
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Problem Solved!
April 9, 2026

The entire experience was successful. Pearl, the tech assistant captured all the necessary conditions to report to Sterling, the tech. Sterling phoned me and spent a lot of time talking me through the steps to address our problem and assuring the TV was working properly when finished. And, he left me with what to do if the problem arrises again.

Date of experience: March 30, 2026