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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,480
This company responds to reviews on average within 2 days

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Oklahoma
1 review
0 helpful votes
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Quick and easy
April 7, 2026

I had issues with my new tv and the technician understood all the step I had taken to try and rectify the problem. He spoke from experience and I trusted his advice.

Date of experience: March 28, 2026
1 review
0 helpful votes
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Due to address, email, and phone number changes I was unable to access my SS account on line to obtain a copy of my 1099. I tried several times to contact SS by phone with no luck due to extremely long wait times and no returned phone calls. JustAnswer provided several options unique to my particular situation to help me update my information and obtain a 1099. I will contact SS on Monday and follow the steps provided by JustAnswer.

Date of experience: March 28, 2026
Florida
1 review
0 helpful votes
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Help with locked email system
April 7, 2026

Did late Friday night an have not the result yet but I told it should take about 48 hours for results.

Date of experience: March 28, 2026
1 review
0 helpful votes
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Help with an adoption decision
April 7, 2026

I am trying to decide whether to adopt a dog being treated for a serious health issue after recent loss of a senior dog. I also want to be sure that my adult child's cat won't be impacted by the dog's condition. The vet was extremely helpful and I plan to meet the dog!

Date of experience: March 26, 2026
1 review
0 helpful votes
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Take Time to understand and reformulate facts and possible actions that's detailed as much as they can in this information service

Date of experience: March 28, 2026
1 review
0 helpful votes
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This is the 2nd time I'm doing this. I don't understand why.
My experience was wonderful, terrific, phenomenal! I couldn't ask for a better person, he was so patient and it was a pleasure.

Date of experience: March 28, 2026
Connecticut
1 review
0 helpful votes
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Excellent distillation of a somewhat confusing area. We both got to the same conclusion which put the sole practitioner's mind at ease.

Date of experience: March 28, 2026
1 review
0 helpful votes
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I'm was in fear because I have never used the internet as a service to find out about legal help or representation, however I was very surprised by how easy it was and how quickly I was able to get my concerns answered.

Date of experience: March 28, 2026
1 review
0 helpful votes
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Safe lockout
April 7, 2026

Luis covered all of my of options and did provide a list of locksmiths since that ended up being the only option left

Date of experience: March 28, 2026
1 review
0 helpful votes
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Very helpful and knowledgeable!
April 7, 2026

I have been looking for a lawyer for weeks with no luck. I was going to give up but now I feel like I have a case worth pursuing.

Date of experience: March 27, 2026
1 review
0 helpful votes
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Walk me through it!
April 7, 2026

I tried and tried, online instructions from epson, YouTube. But your tech was so patient with me. His instructions were clear step by step
Finally fixed my connection problems after 3 days of my printer and tablet not working

Date of experience: March 27, 2026
1 review
0 helpful votes
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Reacted well to my situation
April 7, 2026

The AI and the human lawyer were not just parroting the same answer they would give to anyone but understood my situation and gave effective advice.

Date of experience: March 27, 2026
1 review
0 helpful votes
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I was given confusing information by the Illinois State Board of ED helpline regarding a PDH audit. Elizabeth was able to clarify the rules and requirements. She also advised me on ways to obtain the paperwork needed through my district, despite their inefficient ways of keeping attendance etc. It was worth the $5 initially fee to "speak" with her and confirm the rules how I had interpreted it to be. Elizabeth gave me peace of mind to go about my weekend without worry.

Date of experience: March 27, 2026
1 review
0 helpful votes
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Hamster vet
April 6, 2026

The hamster was acting a little weird so I wanted to ask some preliminary questions before bringing him to a regular vet. I asked these questions and my answers led me to symptoms to look out for with my concerns, and I am confident that my hamster will be fine thank you

Date of experience: March 27, 2026
Colorado
1 review
0 helpful votes
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What a Relief!
April 6, 2026

I was stressed that my personal CPA was not giving me accurate information because they would not answer my question in a manner that I could understand. I asked a CPA on Just Answer and got a detailed explanation to my question and feel much better about the situation. I just wish my personal CPA could communicate better.

Date of experience: March 27, 2026
1 review
0 helpful votes
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Tech Justin provided outstanding service. He walked me through multiple scenarios. Most I had already tried, his reassurance let me know I was on the right track. He gave me a couple other things to try and I believe the left door switch may be the issue. For those who may try removing the left door switch. Pull out then up to unplug, no wires come with it so when reinstalling a flathead screwdriver is your friend.

Date of experience: March 27, 2026
1 review
0 helpful votes
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GREAT
April 6, 2026

My experience with the tech was very delightful and very good, and he was very helpful. Very nice and he knew how to explain everything to me. Thank you so much.

Date of experience: March 27, 2026
1 review
0 helpful votes
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Great info!
April 6, 2026

I was concerned about a heating issue with my stove and the technician was very helpful!

Date of experience: March 27, 2026
1 review
0 helpful votes
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The mechanic answered my questions, of course it was over the phone but now I have more information to get the issue resolved.

Date of experience: March 27, 2026
1 review
0 helpful votes
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Saved My Business.
April 6, 2026

I run a small startup. We are in deep trouble with the IRS because of late filing and LLC registration issues. A competent CPA contacted us through the site within an hour or so and held a detailed back and forth conversation that has resulted in a path forward.

Couldn't be happier! Better than LegalZoom!

Date of experience: March 27, 2026