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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,456
This company responds to reviews on average within 4 days

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1 review
0 helpful votes
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The Best!
April 5, 2026

I have used online support services from many companies over many year. Jenny James was the best experience that I have ever had! She was very professional, very knowledgeable and a delight to work with. She calmly provided me with all the information that I needed and patiently worked through a number of issues that I experienced with the TurboTax web site. Intuit has hired a gem!

Date of experience: March 25, 2026
1 review
0 helpful votes
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Computer Unsavy!
April 5, 2026

I had trouble logging in. It happens to me all the time. But you guys saved the day. You were patient with me and steered me right out of the mess I made. Thanks so much for all your help! I

Date of experience: March 26, 2026
Washington
1 review
0 helpful votes
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Custody vs Communication
April 5, 2026

I have a complicated situation with my ex-husband, but the long and short of it is he is forcing me to communicate through avenues where his girlfriend is involved and will not engage in any communication without her being present. JustAnswer gave me some help on how to navigate the situation. I will take their advice and proceed in the best interest of my chidlren.

Date of experience: March 26, 2026
1 review
0 helpful votes
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My Assessment
April 5, 2026

Got direction on how to resolve. Hopefully this works

Date of experience: March 26, 2026
Florida
1 review
0 helpful votes
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Clean dishes
April 5, 2026

The problem was solved quickly. The technician was professional and quickly found the solution to my problem

Date of experience: March 26, 2026
1 review
0 helpful votes
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Range Rover Starting Issues
April 5, 2026

This has happened several times before with the 2023 Range Rover in not starting. Right after purchase was the first time and subsequently several times since. They kept it for 6 weeks to diagnose the issue. It started for the service department but no definitive answer except for pretty much what the Just Answer provided.

Date of experience: March 24, 2026
1 review
0 helpful votes
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Impressed
April 5, 2026

The expert was friendly, courteous, knowledgeable and very professional

Date of experience: March 26, 2026
1 review
0 helpful votes
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Suveränt
April 5, 2026

Väldigt trevliga i sin konversation. Bra förslag till lösningar.

Date of experience: March 26, 2026
1 review
0 helpful votes
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Answers given
April 5, 2026

I was very troublesome, not that Just Answers did not answers questions, it was because the Georgia Gateway website was not cooperating with the suggested solution to the problem.

Date of experience: March 26, 2026
1 review
0 helpful votes
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Extremely Helpful.
April 5, 2026

My Teddybear ate something she shouldn't have and I had no idea what to look out for. I found JustAnswer! And thought I would give it a try. The doctor I spoke with was very helpful and was able to give me the information that I needed to help my dog. I was very relieved with the prognosis and his assistance.

Date of experience: March 26, 2026
1 review
0 helpful votes
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Funky Sports Camera
April 5, 2026

I was dead in the water with this thing. Mitchell helped me get it going again even though I'm nearly computer illiterate. Nice job

Date of experience: March 26, 2026
1 review
0 helpful votes
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PCH Scam
April 5, 2026

I called in the middle of the night because I was so worried about my identity being compromised. I spoke with Antonio, and she was very informative and gave me some peace of mind. She suggested to me what I might do. I did as she ask, and was relieved after getting in touch with those she said I should call. I am less worried about my identity being compromised.

Date of experience: March 26, 2026
1 review
0 helpful votes
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I am beyond thrilled with the help that I received regarding my printer issue. She immediately diagnose the issue and gave me easy to follow Steps to resolve the problem. This was my best experience regarding a technological issue that I've ever had. She went above and beyond to help me and was incredibly friendly, knowledgeable and efficient. Thank you!

Date of experience: March 25, 2026
1 review
0 helpful votes
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Right connection made
April 5, 2026

I was locked out of SSA app due to multiple attempts to obtain my SSA 1099. I needed it unlocked and the right path to sign on. All done smoothly.

Date of experience: March 26, 2026
1 review
0 helpful votes
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Very good answers
April 5, 2026

I am satisfied with your answers. Thank you very much😀

Date of experience: March 26, 2026
South Africa
1 review
0 helpful votes
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My just answer experience
April 5, 2026

I got my refund as just answer was not what I needed.

Date of experience: March 25, 2026
1 review
0 helpful votes
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My dog ate toxic garlic
April 4, 2026

Dog ate half a garlic bulb and I was very nervous about the toxic amount for a dog his size. The vet tech and Vet helped me calculate the amount and figured out it was within safe limits. This saved me driving to a 24hr emergency vet to get charcoal. Very satisfying experience and allowed me to sleep knowing Miles was going to be OK.

Date of experience: March 25, 2026
North Carolina
1 review
0 helpful votes
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Very helpful
April 4, 2026

Sometimes we just need assurance. I was pleased with Dr Basu's response. He was very helpful!

Date of experience: March 25, 2026
1 review
0 helpful votes
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Sneezing cat
April 4, 2026

Dr. Porter was very helpful in explaining what may be causing the sneezing and what I can do to solve the problem. He provided other symptoms to look out for. Doctor was very helpful.

Date of experience: March 25, 2026
Texas
1 review
0 helpful votes
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Great advice and help for my dog.
April 4, 2026

Dr Porter was so knowledgeable and helpful. I really appreciated his patience to listen to the problem and give me great advice. I will definitely use this service again.

Date of experience: March 25, 2026