JustAnswerReviews 22,691

My wife unknowingly "joined" this rip off by getting a useless answer. $150 later, we canceled this "membership" that we never wanted. How do these people sleep at night? It is not clear that you are joining a club for $30 a month. WHO IN THIS WORLD NEEDS HELP WITH APPLIANCE REPAIRS EVERY MONTH? This is total scam. Social Security only goes so far, and they took food off our table. What a disgusting existence these people live. God's word says you reap what you sow. Their consciences are are burdened obviously, for stealing unsuspecting peoples money.

The chat bot "Pearl" invited me to ask my question to a lawyer and stated that it would be a $2 fee, fully refundable. Gave me a link, and I signed up. She made no mention of an immediate monthly fee. I was charged $66 and the company refuses to refund me, citing some small print. I don't respect businesses that mislead customers then refuse to make it right.

The explanation about payment was very confusing. All I remember was seeing one dollar and certainly not that I was signing up for a long-term or even limited relationship. Trying to get the payment reversed seems to be impossible. I've seen a lot of ways in my 83 years to rip people off, and this was the worst I have ever encountered.

Absolute RIP OFF. No help whatsoever, and they sneak in the $55 per month charge, Stay AWAY. I wish I could give negative star ratings, like minus 10 out of 5 stars. I try to contact them and get an error page. How freaking convenient

I actually didn't realize that I completed a membership until I saw a charge on my Visa even though I never used the service. Thought I was in for a fight but the customer service representative was very understanding and is crediting my account. Thanks

If you follow their advertisement it says $5 or sometimes its $1 for the service, but they don't tell you they automatically charge you for a full month of services at $69.00 which was not stated at purchase or on the front page. They say to cancel at any time but that still means you are fully charged. They would not give me a refund for the portion of the charge I did not agree to. I agreed to pay $5 for a 2-minute phone call, not $69. Shady if you ask me. They also write their own reviews on a lot of websites as they are the exact same review over and over. Not worth it if you are looking for real answers with out shady marketing.

Contacted vet service for my cat the vet suggested phone call. When phone call came it was for a review of service I didn't get. I could not reconnect with vet and was billed for $92.68 for nothing. Do not get scammed.

When I called to ask about a hack on my laptop, I understood I would pay a fee. I can't remember exactly how much that call was going to cost, but at no time did I agree to a $55 monthly membership fee. The customer service line person just told me when I gave them my credit card info I agreed to the terms and conditions. There was no email or document sent in the mail to agree to or refuse this service. Like any normal person I assumed that I had paid for the phone call help and I was done. After having been through huge personal challenges the past several months, I finally sat down to review my Amex charges. Come to find out Just Answer has been billing me $55 a month since my phone call last October. If you're going to use their service just know that the person helping you is supposedly advising you of this policy. I certainly did not understand that and would never in a million years have agreed to it.

I contracted for what I thought was a one-time contact to assist me with a technical issue. They were completely unhelpful, and then I started getting a $55 recurring monthly charge on my credit card. This company engages in deceitful practices and tricks consumers into recurring charges for NO SERVICE. Terrible.

I Paid handsomely for an in depth answer to a serious legal question. The person seemed very sure of the legal advice to me, advice that never seemed right or sat well with me. They told me I had no case.I ended up talking to 3 different respectable lawyers in the area and all of them told me I have more than enough to move forward with a lawsuit pertaining to the legal question. This site charged me 70$ for misleading, unfounded answers. If you have legal questions, contact a lawyer in your area. You're probably wasting your time on this website, I'm livid. Thankfully I got my money refunded.

The website said that I would receive a call within minutes. After several days of waiting, I cancelled.

Sat online after paying the "$5.00 fee for expert help" waiting for 20 mins. No help came! 4 days later my acct is chgd $40 RUN

I asked a question on there platform and was told by there staff that it would cost A$2 to have my question answered. I was also charged A$42 at the same time. This is apparently a monthly membership fee and when I cancelled it and asked for a refund they refused the refund and basically told me I was in the wrong.

This is a scam site. I have no association, they took advantage of my parent who is on a fixed income and was NOT indicated anywhere she would be charged $46 for one question.

Had to call multiple times to ensure 1) a refund or they would receive contested charge, 2) followup with your bank to ensure they will not have access to your account ever again.

You may have a long wait time, but stick to it and you should get a refund. I hope this helps!

I joined for £5 to ask about an immigration understanding which was fast and had quick answers on some of the immigration requirements but not really helpful as the person did not know what is the Right of Abode and only transferred me to the waiver form that I already knew. After this £50 was deducted for 2 months and I only saw it the second month. No email was sent to tell me of this or to accept the membership and that the trail was over. A lot of sites do this, and automatically change it from a trail to a monthly subscription making money out of innocent people.
Nevertheless JustAnswer has returned one of the month payments as it was on hold.

Total ripoff. $60.00 per month for what?. Tried canceling the membership what a hassle. Customer support is out of the country so Good luck understanding their english. Super horrible experience.

Be careful they charge $1 to ask a question then you are signed up for a whole month, even if you cancel the same day they charge you a full month membership not refundable.

Question was answered but the bank balance is $55 lower even though I won't use this again this month. They even removed the initial bank charge of $55 and re-posted the charge 3 days later.

Really deceptive, I would rather they charge me $10 for one question and no monthly fee. Their customer service gives no service, just " I am sorry but you signed up even though you cancelled" This was for Yahoo, they don't even have their own customer service support amazing

All they do is ask a few basic questions on repeat and then attempt to charge you to redirect to an actual solution. Literally appears to be a chatbot with connection to Google and not a real person. Your better off using google to look for a nearby business than replying on this bull$#*!.

I was just trying to see what the service does. They wanted to charge $5 and said that was fully refundable in the chat. SO, I paid it. They then sent me an email that the $5 fee was waived, but I was being charged $35 as I had previously been a member. I do not recall that at all, but it certainly is possible. The fact remains, I was authorizing a $5 not $35. I closed the chat and did not engage with service provider so I did not receive any services. Refund request was denied