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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I have used this site several times and always interfaced with outstanding service folks. They are very knowledgeable and understanding. He explained things to me in a respectful and professional manner. I will use this site again if I have any other issues.
After trying ourselves to get keys O looked on google and saw your title I said that's what I need answers
Found just answer when i could not reach poison control and they put me in touch with a very knowledgeable vet who answered my questions
The technician that was working with my was very knowledgeable, patient and helpful. He walked us through various troubleshooting attempts.
I was pleasantly surprised with the chat. I was matched with a technician, Matt, who was knowledgeable, supportive, and thorough. Definitely gave me all the information I needed to work through my dilemma. I appreciate his help and understanding. Will definitely use Just Answer again.
Well very helpful to me today I needed to get this straightened out before the new year come in
You get direct professional answers within a reasonable amount of time, no guess work on Google deciding what article to read and if it was a complete waste of your time anyways
I was on the line for about 5-7 minutes. Totally answered my question. Thank you!
Dr Behere explained info that i needed to make a decision on the best routes to take to get my dental work done and the process that will need to be take to the finish line
Amber
The technician was very pleasant and polite. I was having a hard time hearing her, but she kept with me and kept trying. It just took me a while to find the information in the junk mailbox that came to the email. I hadn't looked there. But once I got all the information she sent me and that information, it all worked out. Thank you.
Andre was fantastic to work with. He was patient and methodically went through steps to figure out our problem. He even had to call us back when we got disconnected. He gave simple steps to try on our end until the problem was found. Excellent customer service. Thank you.
The gentleman I spoke with was knowledgeable helpful and very patient with me I hope 2 day I can resolve my issue I just want a return of the merchandise
I was just trying to figure out was I a victim of a fraud or not.
Seth is my go to guy. His patient and his answers are on point and easy to understand.
I went on Just Answer using a FREE TRIAL MEMBERSHIP and got remote assistance for another $5 after refusing the $39 first offer. The tech did some stuff and left me to wait for a download and we disconnected from the remote assistance. Hours later I tried to reach the tech because he did not finish the job and called Just Answer to get what I thought was just going to be the $5 because the problem was not solved but when I went into My Account I had numerous charges. They charged me the full rate for the remote assistance and a membership fee and more. So I figured I would milk it for the few days and then saw a "Take advantage of your $5 membership by asking more questions in 150+ categories. You can even ask questions for your family and friends." So I called to look into that deal but I was challenged with, "You on a $5 membership so you can't have that" I told them I am on a Free 7 day trial, he told me the Free trial is $5! Ummm... so when did free become $5? So I looked at My Account and saw no $5 fee for the Free Trail but I apparently can't get the $5 Membership. All in all stay away because there is too much deception. Also the sight is un-secure as well, I noticed in the address bar. Also every time you post a question or response to your MIA missing tech(s) they charge you $18. So when your thinking you connecting back with your tech and say, Hello are you still there?" that's $18 then you get a email and text that the tech responded back to you but you see nothing so you write," I see you responded back to via texts and email but I see no message coming through" Boom another $18 and this goes on and on because you keep getting emails and text messages sent to you saying you got a response and nobody is there. Just stay away...
Is above in the wrong slot I guess. Dr Ivana helped greatly and I now know what to do and what to watch for!
I installed new board but couldn't program. Very knowledgeable tech called me immediately after request. Wasn't easy to find the personality settings because of appliance age but he came through. Only took minutes after that. Works great, very pleased.
My two cats had gotten into a fight. I didn't see what happened, but one was bleeding. I was able to quickly chat online with a veterinarian to find out what to do. This happened at midnight, so it was reassuring to get veterinary advice.
I had called the manufacturer and a local repair service. None were able to help with my issue. The tech with Just Answer was able to talk through a couple of things with me until we got the issue fixed!
Because I have hearing issues that make phone conversations difficult, using CHAT was a great way to address my problem. I didn't have to have anything repeated.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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