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JustAnswerReviews 21,219

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,031
This company responds to reviews on average within 4 days

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Michigan
1 review
0 helpful votes
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I have used this site several times and always interfaced with outstanding service folks. They are very knowledgeable and understanding. He explained things to me in a respectful and professional manner. I will use this site again if I have any other issues.

Date of experience: December 10, 2025
Texas
1 review
0 helpful votes
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Locked keys
December 20, 2025

After trying ourselves to get keys O looked on google and saw your title I said that's what I need answers

Date of experience: December 10, 2025
Washington
1 review
0 helpful votes
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Cat licked a mouse bait
December 20, 2025

Found just answer when i could not reach poison control and they put me in touch with a very knowledgeable vet who answered my questions

Date of experience: December 10, 2025
Connecticut
1 review
0 helpful votes
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The technician that was working with my was very knowledgeable, patient and helpful. He walked us through various troubleshooting attempts.

Date of experience: December 9, 2025
California
1 review
0 helpful votes
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Help asked for, help received.
December 20, 2025

I was pleasantly surprised with the chat. I was matched with a technician, Matt, who was knowledgeable, supportive, and thorough. Definitely gave me all the information I needed to work through my dilemma. I appreciate his help and understanding. Will definitely use Just Answer again.

Date of experience: December 10, 2025
Georgia
1 review
0 helpful votes
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Well very helpful to me today I needed to get this straightened out before the new year come in

Date of experience: December 10, 2025
Pennsylvania
1 review
0 helpful votes
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Worth every penny
December 20, 2025

You get direct professional answers within a reasonable amount of time, no guess work on Google deciding what article to read and if it was a complete waste of your time anyways

Date of experience: December 10, 2025
Illinois
1 review
0 helpful votes
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Just a quck question.
December 20, 2025

I was on the line for about 5-7 minutes. Totally answered my question. Thank you!

Date of experience: December 10, 2025
Alabama
1 review
0 helpful votes
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Great explanation on my needs at hand
December 20, 2025

Dr Behere explained info that i needed to make a decision on the best routes to take to get my dental work done and the process that will need to be take to the finish line
Amber

Date of experience: December 10, 2025
Virginia
1 review
0 helpful votes
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Needed new password
December 20, 2025

The technician was very pleasant and polite. I was having a hard time hearing her, but she kept with me and kept trying. It just took me a while to find the information in the junk mailbox that came to the email. I hadn't looked there. But once I got all the information she sent me and that information, it all worked out. Thank you.

Date of experience: December 9, 2025
Michigan
1 review
0 helpful votes
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Confused
December 20, 2025

Portable washer shakes violently when washing, Carl was able offer suggestions to lead me in the right direction. Thank you Carl.

Date of experience: December 10, 2025
New York
1 review
0 helpful votes
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Excellent Customer Service
December 20, 2025

Andre was fantastic to work with. He was patient and methodically went through steps to figure out our problem. He even had to call us back when we got disconnected. He gave simple steps to try on our end until the problem was found. Excellent customer service. Thank you.

Date of experience: December 10, 2025
Connecticut
1 review
0 helpful votes
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The gentleman I spoke with was knowledgeable helpful and very patient with me I hope 2 day I can resolve my issue I just want a return of the merchandise

Date of experience: December 10, 2025
California
1 review
0 helpful votes
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Fraud or not
December 20, 2025

I was just trying to figure out was I a victim of a fraud or not.

Date of experience: December 10, 2025
Florida
1 review
3 helpful votes
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Seth is wonderful
December 20, 2025
Updated review

Seth is my go to guy. His patient and his answers are on point and easy to understand.

Date of experience: December 10, 2025

I went on Just Answer using a FREE TRIAL MEMBERSHIP and got remote assistance for another $5 after refusing the $39 first offer. The tech did some stuff and left me to wait for a download and we disconnected from the remote assistance. Hours later I tried to reach the tech because he did not finish the job and called Just Answer to get what I thought was just going to be the $5 because the problem was not solved but when I went into My Account I had numerous charges. They charged me the full rate for the remote assistance and a membership fee and more. So I figured I would milk it for the few days and then saw a "Take advantage of your $5 membership by asking more questions in 150+ categories. You can even ask questions for your family and friends." So I called to look into that deal but I was challenged with, "You on a $5 membership so you can't have that" I told them I am on a Free 7 day trial, he told me the Free trial is $5! Ummm... so when did free become $5? So I looked at My Account and saw no $5 fee for the Free Trail but I apparently can't get the $5 Membership. All in all stay away because there is too much deception. Also the sight is un-secure as well, I noticed in the address bar. Also every time you post a question or response to your MIA missing tech(s) they charge you $18. So when your thinking you connecting back with your tech and say, Hello are you still there?" that's $18 then you get a email and text that the tech responded back to you but you see nothing so you write," I see you responded back to via texts and email but I see no message coming through" Boom another $18 and this goes on and on because you keep getting emails and text messages sent to you saying you got a response and nobody is there. Just stay away...

Date of experience: August 20, 2018
Colorado
1 review
0 helpful votes
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Is above in the wrong slot I guess. Dr Ivana helped greatly and I now know what to do and what to watch for!

Date of experience: December 10, 2025
Florida
1 review
0 helpful votes
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GE motherboard personality set
December 20, 2025

I installed new board but couldn't program. Very knowledgeable tech called me immediately after request. Wasn't easy to find the personality settings because of appliance age but he came through. Only took minutes after that. Works great, very pleased.

Date of experience: December 9, 2025
Virginia
1 review
0 helpful votes
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Concern over cat with injury
December 20, 2025

My two cats had gotten into a fight. I didn't see what happened, but one was bleeding. I was able to quickly chat online with a veterinarian to find out what to do. This happened at midnight, so it was reassuring to get veterinary advice.

Date of experience: December 10, 2025
California
1 review
0 helpful votes
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Just Answer got it done
December 20, 2025

I had called the manufacturer and a local repair service. None were able to help with my issue. The tech with Just Answer was able to talk through a couple of things with me until we got the issue fixed!

Date of experience: December 9, 2025
Alabama
1 review
0 helpful votes
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Courtesy light not coming on.
December 20, 2025

Because I have hearing issues that make phone conversations difficult, using CHAT was a great way to address my problem. I didn't have to have anything repeated.

Date of experience: December 9, 2025