JustAnswerReviews 22,979

They said it was a one time flat fee to answer a question. They have since been charging me $35 a month. I disputed with my bank and had to cancel my debit card and order a new one.
I should have known with the initial charge when it was put in and taken back out six separate times, and Wells Fargo texted me about possible fraud.
Steer clear of this website!

I had a skin flare up issue and thought to check online with dermatologist, Dr NicholasM attended the call and after asking me to send my skin pictures, no answer at all. My 5 GBP was also cut from the credit card and credit card also compromised as i saw a fraudulent ransaction attemping to my credit card after this transaction. Its utterly shocking and do not trust this website. Its been more than 20 minutes now and no reply from doctor. Fake fake fake

This company told me after I posted my question that there was a $1 dollar fully refundable charge. When I went to their site It covered the $1 AND then said there was a $46 fee. I do not know that I literally signed on, but apparently I did. I will never go on this site as these charges are horrible and apparently when you go to this page, it signed you up automatically... I would warn others of this site that automatically sign you up.

Charged 8 times at $35 each time almost every 4 days. Tried to reach out to JustAnswer to cancel my membership and refund charges that my bank alerted me to. Through out September and October 2023 charged every few days. Complete scam company. Hundreds of dollars overcharged and stolen. Impossible to contact customer care. Recommend a class action lawsuit against the company for fraud and failure to address issues and concerns.

I was linked to this service via Interval International site and was offered a $2 question to be answered by JustAnswer. My question was answered after several minutes and really wasn't anything I didn't already know - so essentially worthless. I later find out that they have charged my credit card a monthly membership of $71. What a deceiving, unethical company. They state I consented to the membership fee, but I know I wouldn't have used this service if a membership fee was going to be charged. Several requests for a refund on my membership fee have been declined. Don't use or trust this service - it's useless and basically a scam!

Misleading ad - $5.00 charge to ask a question by text/chat. Polite expert replies by text. Apparently in the fine print (I didn't see it) you are automatically charged $45.00 for membership AND automatic renewal. I noticed the charge on my card and immediately called to cancel. They did not argue, cancelled the membership and refunded the payment.

I used just answer about a month ago. I paid my $1 trial charge, and then canceled my membership before it renewed. I tried to ask it a different question tonight. I was fully prepared to pay the $1 again, but thank God I only had $30 on that card, because they tried to take $46!

I was in need of an answer for some symptoms that my dog was having. I was under the understanding that it would be $5 since this was the first time using this site. WATCH OUT I WAS WRONG! THEY CHARGED ME $28 + $33. When I called explaining that I did not want a membership to cancel it and that I had no problem paying the$28 I was told to bad you have to pay the$33. Dirty way to do business especially when your upset about your fur baby. Will never use them again!

I was trying to reset my old password but microsoft would not let me, and Just Answer says no problem, and no worries, just sign up for a membership and we'll have you fixed up. They sent me to 3 of their best techs and none could answer. Beware No Refunds after you sign up, I cancelled as fast as I could, And they were very sorry they could not help. NOT SURPRISED THEY ARE BEING SUED, think I''l join.

I paid £5 for one question, and then got charged £50 for a membership I never agreed to. Unethical and sneaky. Not happy. Avoid and do not use.

The "expert" I paid for simply copy and pasted my question into ChatGPT and gave me the response. It was super obvious to anyone who uses ChatGPT.

I had trouble with a Westinghouse tv. I shouldn't be required to pay 5 dollars a month for subscription for help in Westinghouse fixing their bad products

Misleading! Read $5 one-time fee for trial, & then charged $46 in subscription cost at same time, I canceled within same time frame because I was waiting too long for an expert after I canceled I receive responses but they will not refund. Oh the responses were the same as what's offered online " google"

I was tricked into signing for $39 membership when I thought I was just paying for a $5 dollar advice. The presentation for their offer is deceiving.

Just Answer is a SNEAKY SERVICE SUBSCRIBING ME UNKNOWINGLY. I only used the service ONE DAY - March 16,2023, - in the middle of recuperating from one bad surgery, on my way to get it corrected. Had corrective surgery 4/5/23 & began moving out of Oregon back to CA the end of April. DUE TO ANESTHESIA from both the 11/8/22 and 4/5/23 surgeries, I was practically brain dead for memory between Nov 8,2022 and about May 15th and had ZERO recollection of this situation of even Texting Jim back. I never saw anything about this being an ongoing fee. UNTIL TODAY - Oct 5,2023 searching out line items on my Sears Credit Card. I had no idea I was being charged $46 every month since April 2023 because I don't get paper statements & the move process has overwhelmed me to the point I don't think I can do any of this any longer, it is terribly distressing!

I got the one most current one on your automated system refunded, but I cannot afford these 46 dollar charges for those extra 7 months! This has hit me profoundly hard today, as I just sat down to sort out how to pay for both a $12,000 Roof I knew this house I bought was needing, as well as a whole house HVAC System that broke 3 weeks after I moved in (103 degrees after Oregon Coast living for 9 years at 60 averages), for an additional $12,500.

The only Text Message exchange I had with Jim did NOT OFFER ME A WAY TO STOP AT THE BOTTOM, AND WHY SHOULD I HAVE TO REMEMBER TO SCROLL BACK UP TO TOP OF THAT MESSAGE TO FIND THAT OUT? SURGERIES WIPED OUT MY MEMORY OF ALL OF THIS! But those in Supervisory Positions "Mitch" was of NO HELP today, 10/5/2023

I was led to believe that I was paying for a 7-day trial membership for $1.00 and would be charged $55 if I did not cancel. I asked a question and didn't feel the service warranted such a high monthly fee so I cancelled the same day. 7 days later I was charged even though the cancellation was confirmed. When I called I was told, "Oh sorry. You didn't notice? If your question is answered you get charged." Excuse me? Don't ask! Vultures. Absolute scam.

After spending nearly 50$ on this service, the responses from the so called "professionals" were extremely generic, copied and pasted answers they clearly use between different users. After 2 hours of going back and forth with the "technicians" and their extremely slow response times, they had me fully reset my ssd drive, and when that didn't work, I was left with a "hardware issue" and I had to "organize" a repair with an in person technician and get my parts replaced under warranty. What the ACTUAL issue was, which I would find out after going to an actual independent third party technician, is that windows was corrupted by some driver I downloaded, and they were able to reinstall it, and that I never even needed to reset my ssd. DON'T USE THIS SERVICE YOU WILL NOT GET HELP. If that photo of Richard wasn't ai generated they can keep the 50$ I spent on this awful service.

My puppy ate a piece of foam and I was very concerned about her since she is just ten weeks old. Dr. Ben was chatting with me within three minutes of going to the website. His answers were clear, reassuring and to the point. Appreciated his professionalism and knowledge.