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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I got connected by accident. I thought I was on a different company website. But these people were just as nice as anyone could be. They helped get me straightened out in a heartbeat. I would definitely recommend this company.
Veterinarian called me within 8-10 minutes of my putting in request. Calm, good listener, knowledgeable, and helpful. Very glad to have reached him. And grateful for his advice
Do not deal with these people. I was supposed to be charged 5.00 on my credit card which was refundable. They charged me 46.00. I didn't get to speak to anyone. Refund me now! I am disputing the charge
The chevy expert that helped me was fantastic. He gave me some ideas to try and narrow down the problem.
After narrowing the problem to a security problem I replaced the key switch and it solved the problem.
I had a problem with Microsoft software on my computer. I pad my money and never received any support. I contacted Just Answer to cancell my subscription which they never did. I later noticed that for three months they took $180 off my credit card and would not return my money. $180 + dollars lost for their incompetence.
Hello Terry,
We'd like to address your concerns. Would you please reach out to my team through my contact information so we can find your account?
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
They did not answer my question correctly. I finally figured it out by myself. I thought I was paying $1 and they charged me $27.15. I don't want to subscribe.
Hello Rose,
I hope you were able to get the answer you needed. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Reach out to these guys when looking for a technical solution with your Apple products (in my case),
The tech was very nice, smart and competant.
Very helpful, Adam asked right questions and very patient
Put my mind to rest about my concerns and offered several options to.move forward with...thank you.
I have used Justanswer for more than a decade to assist w car repairs, sick pets, and appliance repairs of all kinds. I don't always like the advice but would say its about 95% accurate and saves me a TON of time and money.
Mike could not have been more helpful. Quick response. Went above and beyond by sending me a Repair Clinic video that describes how to perform repair.
Very good and quick answer. Don't like subscription that requires cancellation. Happy to pay 1 time only fee. May never have another use for the service.
My dog American Pitbull got bit by an another type of pit. Was so scared that I was gonna loose her cause she had 3 puncture wounds. Did know what to do no money to taker to the Vet. Then I found JustAnswer and they saved my dog. Remy is doing well. Thank You
I had a new car and I let the battery run down. The cause of the problem was explained and It won't happen again.
Very knowledgeable service agent. Very satisfied. Helpful at all times
I am a 63 yr old woman changing out all outlets and light switches in my home. When I came across situations I could not figure out Just Answer responded within minutes with a master electrician who quickly analyzed my issue and provided a solution in easy to understand steps. I wish I had found this service years ago.
Very knowledgeable and very helpful
I some how deleted over 6000 pdf and photos from both my documents and one drive.
Amazing experience and the answers very well explained by the lawyer, I highly recommend
I was in a doubtful about the possibility for me and my to relocate to Ireland but with the help of JUST ANSWER all my doubts were cleared and am pleased with the responses about everything I asked the service is so effective. It's a value of money
This company wants $55 just to give me a copy of 2023's tax return. What a scam this business is I'm not going to pay it just a big scam.
Hello James,
I'm very sorry to hear this and we'd like to look into this for you. Would you please reach out through my contact information so we can find your account?
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Suzanne,
Thank you for giving JustAnswer a try. We regret any inconvenience caused. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35