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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,412
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Very nice people!
February 16, 2024

I got connected by accident. I thought I was on a different company website. But these people were just as nice as anyone could be. They helped get me straightened out in a heartbeat. I would definitely recommend this company.

Date of experience: February 16, 2024
Massachusetts
1 review
0 helpful votes
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Excellent advice
February 16, 2024

Veterinarian called me within 8-10 minutes of my putting in request. Calm, good listener, knowledgeable, and helpful. Very glad to have reached him. And grateful for his advice

Date of experience: February 16, 2024
Michigan
1 review
0 helpful votes
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Do not deal with these people. I was supposed to be charged 5.00 on my credit card which was refundable. They charged me 46.00. I didn't get to speak to anyone. Refund me now! I am disputing the charge

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Suzanne,

Thank you for giving JustAnswer a try. We regret any inconvenience caused. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Florida
1 review
0 helpful votes
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C5 corvette no start
February 16, 2024

The chevy expert that helped me was fantastic. He gave me some ideas to try and narrow down the problem.
After narrowing the problem to a security problem I replaced the key switch and it solved the problem.

Date of experience: February 16, 2024
Canada
1 review
0 helpful votes
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I had a problem with Microsoft software on my computer. I pad my money and never received any support. I contacted Just Answer to cancell my subscription which they never did. I later noticed that for three months they took $180 off my credit card and would not return my money. $180 + dollars lost for their incompetence.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Terry,

We'd like to address your concerns. Would you please reach out to my team through my contact information so we can find your account?

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Illinois
2 reviews
0 helpful votes
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No answer
February 26, 2024

They did not answer my question correctly. I finally figured it out by myself. I thought I was paying $1 and they charged me $27.15. I don't want to subscribe.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Rose,

I hope you were able to get the answer you needed. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Hawaii
1 review
0 helpful votes
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Help when I needed it most
February 16, 2024

Reach out to these guys when looking for a technical solution with your Apple products (in my case),
The tech was very nice, smart and competant.

Date of experience: February 16, 2024
North Carolina
1 review
0 helpful votes
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Mercedes engine light
February 16, 2024

Very helpful, Adam asked right questions and very patient

Date of experience: February 16, 2024
New York
2 reviews
0 helpful votes
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Very. Hepful insights.
February 16, 2024

Put my mind to rest about my concerns and offered several options to.move forward with...thank you.

Date of experience: February 16, 2024
Missouri
2 reviews
0 helpful votes
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Great advice and help as always
February 16, 2024

I have used Justanswer for more than a decade to assist w car repairs, sick pets, and appliance repairs of all kinds. I don't always like the advice but would say its about 95% accurate and saves me a TON of time and money.

Date of experience: February 16, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent
February 16, 2024

Mike could not have been more helpful. Quick response. Went above and beyond by sending me a Repair Clinic video that describes how to perform repair.

Date of experience: February 16, 2024
Florida
1 review
0 helpful votes
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Value Dad's Old Wrist Watch
February 16, 2024

Very good and quick answer. Don't like subscription that requires cancellation. Happy to pay 1 time only fee. May never have another use for the service.

Date of experience: February 16, 2024
Ohio
1 review
0 helpful votes
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Professionals
February 16, 2024

My dog American Pitbull got bit by an another type of pit. Was so scared that I was gonna loose her cause she had 3 puncture wounds. Did know what to do no money to taker to the Vet. Then I found JustAnswer and they saved my dog. Remy is doing well. Thank You

Date of experience: February 16, 2024
Massachusetts
1 review
0 helpful votes
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Great Help!
February 16, 2024

I had a new car and I let the battery run down. The cause of the problem was explained and It won't happen again.

Date of experience: February 16, 2024
DO
1 review
0 helpful votes
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Great
February 16, 2024

Very knowledgeable service agent. Very satisfied. Helpful at all times

Date of experience: February 16, 2024
Illinois
2 reviews
0 helpful votes
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Fast & expert response
February 16, 2024

I am a 63 yr old woman changing out all outlets and light switches in my home. When I came across situations I could not figure out Just Answer responded within minutes with a master electrician who quickly analyzed my issue and provided a solution in easy to understand steps. I wish I had found this service years ago.

Date of experience: February 16, 2024
Virginia
1 review
0 helpful votes
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Pertinent information saved
February 16, 2024

Very knowledgeable and very helpful
I some how deleted over 6000 pdf and photos from both my documents and one drive.

Date of experience: February 16, 2024
Germany
1 review
0 helpful votes
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Great service
February 16, 2024

Amazing experience and the answers very well explained by the lawyer, I highly recommend

Date of experience: February 16, 2024
Portugal
1 review
0 helpful votes
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About my relocation to Ireland
February 16, 2024

I was in a doubtful about the possibility for me and my to relocate to Ireland but with the help of JUST ANSWER all my doubts were cleared and am pleased with the responses about everything I asked the service is so effective. It's a value of money

Date of experience: February 15, 2024
Texas
2 reviews
0 helpful votes
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This company wants $55 just to give me a copy of 2023's tax return. What a scam this business is I'm not going to pay it just a big scam.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello James,

I'm very sorry to hear this and we'd like to look into this for you. Would you please reach out through my contact information so we can find your account?

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35