JustAnswerReviews 22,783

A complete pleasure. Very kind, helpful, knowledgeable, patient, and understanding. Very attentive to the issues and clear to understand. Highly recommend.

It was very informative. Easy steps to ask my question

Austin was very patient when I pushed the wrong button, and continued with clear instructions to walk me through diagnosing my issue!

I wish I could give them zero stars. When looking to have a question answered it is not only $2 to answer. Rather it is $2 plus $86 per month every month until you realize and cancel. They claim to be fully refundable but, this is not true. Even after stating I have never wanted a monthly membership and never using their services in the months being charged they will not refund at all nor do they care. This is false advertisement. This is them being snakes and robbing people of their money. This is horrible and so is customer service. Trained to deal with the constant complaints and talking over you and just saying... yes. I understand but...were not doing anything about it. Monsters. Goodbye. Beware people.

I couldn't be more happy with the help I received from Matthew the technician. I have the parts needed on order and should be up and running as soon as it comes in. My entire conversation took no more than 5 minutes. I had done a bit of trouble shooting to be able to provide as much information as possible and he knew the problem immediately. Matthew sent a video showing how to change the part and assured me it is fairly simple. I repair a lot of my stuff so I feel confident after speaking with him that I will get it done.

Clear and concise answers all done in a few minutes. Highly recommended. Thanks

Jay found what the problem was go it fixed. Wish I had done this 2 weeks.

Don't trust this company. They quote you a price which they have you believe is a one off payment. They then charge you for membership, which they have in tiny writing as a part of their Ts&Cs. Even when you have asked nothing further and they have charged you separately for your actual question, they use your bank details to charge over 4 times the amount of your initial fee. They then refuse to refund you even when you prove you have not used their services again or guarantee you will not use them in the future. Shocking abuse of power when people are vulnerable and desperate for help.

I was worried that my puppies spay incision was oozing. Since it was Sunday my vet was closed. Sent picture to the online vet, and she was able to tell me the incision looked fine. Put my worries to rest! Thank you.

The person that helped me this week was amazing...he nailed it pretty quick but required lots of info from me to require lots of back & forth between us. Otherwise he could not have done such an excellent analysis/&come to the perfect conclusion which was that the shipper was not Sears it was the marketplace seller and showed how to locate the name of the third party that probably will ship on time...and that's what happened after several calls as he advised my beautiful microwave will arrive tomorrow eventhough the tracking was not working for me but it worked for the marketplace seller/shipper.
The downside to my experience is the maddening interrupting constant attempt to get feedback on this person when he only had introduced himself and your interruptions with surveys were not reasonable...wait till the call is over you distracted me so many times it really confused me a lot.YES I always want to rate the person helping me and I will be so happy to do so for Just Answer...just be patient with this business model I have experienced the 3 times I needed your great service...You are great just some suggestion how to be patient until interactions are close to the end to start the survey interruptions...please

The TAX lawyer was very helpful. He gave me a list of what I needed to prove my case. Exact, specific details. He gave me the information needed to hopefully beat the school districts appeal of my real estate tax assessment.JustAnswer is a great resource to have available.

The tech I spoke to was fantastic. Ultimately, I wasn't able to solve my problem with the help of the JustAnswer Plumber and I had to call a plumber out. Turns out, technically, the JustAnswer Plumber was right. The problem wasn't with my water heater. I had a cross connection at a failed shower valve.

I was broken down on side of road desperate for an answer and their website Said "ask a mechanic a question for $2. Guaranteed refund if it doesn't help"
They charged me $50! And then wouldn't refund!
Do not use

The gentleman I worked with almost had me back on but we lost our connection. I waited for him to come back on but he never did. I got hold of Howley's and they hooked me up.

I was having difficulty finding an answer to a financial/tax situation. There seemed to be no reliable source that could actually help me solve my situation. I turned to JustAnswer and the very first expert assigned to me had the solution I was looking for. Right away and in two sentences. Made a huge difference in the favorable outcome of my problem. Very much appreciated. I now know where to go should a similar situation arise in the future...I will also have no hesitation recommending JustAnswer to anyone who might need assistance.

My blower motor stopped working in our 2005 Chevy SilveradoTruck. When the engine was off and the key out the motor still ran. I new that if the motor kept running it could run the battery down. It was a Saturday afternoon and no motor technicians were available. I called JustAnswer's sitejabber for what to do. The technician was so very helpful and stayed with me until I was able to take care of the problem.

We had an issue with our hamster Gus. The advice we got was on point and easy to follow

I am downsizing and posting items online for sale. I am relying on Just Answer experts to make sure I price my items correctly.

I'm glad I chose just answer, I got a response to my questions. I gave them the facts about what I was going through trying to get a tractor started, I really didn't know where to look for answers, JustAnswer gave me a reply in a few minutes and was able to order what I needed.