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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Let's just live and love under One Race! The Human Race🙏🏽
Terrific feedback. Just what I needed. I had five specific questions about my collection and she answered them all.
Gentleman helped me out quickly, very respectful, clear, and knowledgeable. I would highly recommend this service.
Quick grasp of problem. Excellent advise and alternatives. Superb.
Good service, had answer my questions regarding legal matters and was supported in this matter. Further questions
Needing to stop subscription. Due to an issue with a man on web site outside of christian mingel prior to being on sight
I would for sure recommend anyone to use JustAnswer.
It is so much more re-assuring to have someone answering your specific questions directly rather than scrolling forums for hours crossing your fingers hoping to find someone with your EXACT SAME SITUATION to get some answers.
Response time was great, the mechanic I messaged with was Tom, very informative, and helpful.
If your experience at car shops has ever been anything like mine, chances are you've been talked to like you're a complete moron at LEAST once or twice while dealing with mechanics or dropping your vehicle off and describing your issue/asking questions. I am AT LEAST not COMPLETELY car stupid, either way, I typically leave the shop feeling like they could have been a lot more friendly at minimum.
I didn't feel that way at all after interacting with Tom, even though my questions were most likely pretty elementary to him, I really appreciated that a lot.
Very helpful with people like myself,when it comes time to file for my Social security
I contacted JustAnswer to get information on my soapstone sculpture. They answered quickly and asked me for a description and any other details that I could provide. I also sent pictures of the item. I had my questions answered very fast.
I would recommend JustAnswer to anyone.
Andres Sanchez was awesome and extremely thorough in his answers. He gave clear instructions as to best next steps to take.
He was helpful and polite. He knew what he was doing and what the next step was. It was great to get answers instead of the run around. I really enjoyed it.
Spoke briefly with Barristerinky!
Answered my questions like bullet points.
No run around and over explaining making anything sound confusing.
BOOM. This is what it is. This is how you go about it.
Can do this. Can't do that.
Done
Thank you. - Fast. Prompt. No bull$#*!. No headache
It took a while for me to describe my issue, but once I defined my question I got as detailed perfect answer
I was fortunate to connect with a very professional, kind and supportive medical individual. The guidance was immensely helpful. I will now contact my practioners for their records to help analyze my ongoing health situation.
I had a great technician who walked me thru the entire process and waited patiently until the Fire Stick was totally programmed. He also answered all my questions as we went thru the process. He was very informative.
Gord
So far it has been by email or text msg. What I have read by text and email he sounds verry sincere in helping me. I am still confused on what to do as his client.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members