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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,423
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Fixed Washing Machine
April 7, 2024

Quick answer. Excellent service. Fixed my problem in less than five minutes. Thank you so much

Date of experience: March 28, 2024
Arkansas
1 review
0 helpful votes
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Great help!
April 7, 2024

Fast. Courteous. Straight to the problem. Solved it quickly.

Date of experience: March 28, 2024
Missouri
1 review
0 helpful votes
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He was very helpful well done
April 7, 2024

After I got passed his accent we took care of the problem

Date of experience: March 28, 2024
California
1 review
0 helpful votes
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You deserve an entire box of gold stars for that response. Putting you at the top of my favorites list. Thank you for taking the time to respond to everything.

Date of experience: March 28, 2024
Arizona
1 review
0 helpful votes
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Inherited ROTH RMD Clarification
April 7, 2024

I have been unclear on whether I was required to take an RMD on a non-spousal Roth IRA I inherited in 2020. The answer I got was clear and concise and answered my question based on current information on this cloudy subject. It included some advice to wait until later in the year to take the RMD because another year deferral may be forthcoming.

Date of experience: March 28, 2024
Maryland
1 review
0 helpful votes
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SSN Benefits 101
April 7, 2024

Each person in the group who helped me were all knowledgeable, patient, caring, and thoughtful. It's good to know that people exist who care to help those of us in need of guidance. I'll be forever grateful to these people.

Date of experience: March 28, 2024
GB
1 review
0 helpful votes
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Impeccable knowledge.
April 7, 2024

Great experience really went into depth with the answer and has helped me understand my situation much much better.
The knowledge, assistance, the in depth of the answers I am forever grateful thank you

Date of experience: March 28, 2024
Canada
1 review
0 helpful votes
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Lost soul
April 7, 2024

Trying to find hardware for a table which had the wrong hardware package for the table.

Date of experience: March 28, 2024
Michigan
1 review
0 helpful votes
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My question was answered so quickly. He knew exactly what I was asking about and also answered my follow-up question.
Great experience. Other tax preparers didn't even know what I was talking about!

Date of experience: March 28, 2024
Colorado
1 review
0 helpful votes
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Prompt and clear
April 7, 2024

In the past, my experiences with ss have been difficult and stressful due to lack of people working there. I could never get through on the phone, resulting in standing in many lines. Once I did connect with a real person, everyone was wonderful, patient and helpful. This particular issue could be avoided by adding the option, in the letter, that there is no need to contact ss if I had no changes. The gentleman who helped me today was great. I just don't want to be charged for having to ask a simple question

Date of experience: March 28, 2024
New York
2 reviews
0 helpful votes
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No right front signal 2000 Chevy
April 7, 2024

Had an issue he was nice enough to explain and send me a schematic

Date of experience: March 28, 2024
Ohio
1 review
0 helpful votes
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He was very professional and made my task very easy. Had my problem solved within ten minutes. Spoke really clear and gave me time to figure things out.

Date of experience: March 28, 2024
Florida
2 reviews
0 helpful votes
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Ms always concerned
April 7, 2024

I am very pleased with the swift, informative, knowledgeable and caring response I received today. The doctor helped and relieved my concerns. My go to moving forward on all medical matters of concern. Thanks a bunch.

Date of experience: March 28, 2024
Florida
1 review
0 helpful votes
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Drug interactions
April 7, 2024

Broad and precise insights in cholesterol drugs and also blood thinners.

Date of experience: March 28, 2024
Canada
1 review
0 helpful votes
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Crazy Property Manager
April 7, 2024

I spoke with the lawyer, who listened to everything I had to say and offered reasonable information. He was very understanding and sympathetic to what is happening

Date of experience: March 28, 2024
Georgia
1 review
0 helpful votes
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I felt comfortable talking with him about my situation.

Date of experience: March 28, 2024
Louisiana
1 review
0 helpful votes
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I requested being able to enter my new banking routing and checking account numbers for Social Security Agency. I have not been able to do that yet.

Date of experience: March 28, 2024
Nebraska
1 review
0 helpful votes
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My experience was being involved in a scam. Ted gave me great insight to what is happening.

Date of experience: March 28, 2024
Oregon
2 reviews
0 helpful votes
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The lawyer showed an understanding of my situation, goals and concerns. He laid out steps we could take to mitigate the 'damage' my impulsive decision to join RHC 12 years ago but didn't guarantee an outcome without reading my contract and attempting to negotiate directly with them.

Date of experience: March 28, 2024
Colorado
1 review
0 helpful votes
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Confermed problem
April 7, 2024

Call, talked, confirmed problem, answered question.

Date of experience: March 28, 2024