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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,443
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Oregon
2 reviews
0 helpful votes
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Urgent emails for action
April 9, 2024

I kept receiving email from a website called AppleIOS saying I had 20 intrusions on my iPhone and to contact them. The advice I got was very clear and helped me to trust my intuition more. Thank you for being there.

Date of experience: March 30, 2024
Utah
1 review
0 helpful votes
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Give me advice in how to present evidence to a Judge for small claims involving landlord and tenant and property upgrades.

Date of experience: March 30, 2024
California
1 review
0 helpful votes
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Thanks to your assistance, I now feel more confident and prepared to take the next step. Your clarity and insights have provided me with the direction I needed to move forward effectively.

Date of experience: March 30, 2024
New Mexico
1 review
0 helpful votes
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It worked!
April 9, 2024

I'm your basic cyber idiot. I finally found a click link he suggested and followed directions. It turned out to be quick and easy. I thought it'd be a long drawn out cyber struggle; I'm glad it was quick and it all worked fine. I'm happy.

Date of experience: March 30, 2024
Florida
1 review
0 helpful votes
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I'm rating it 4 out of 5 only because the page did not make it clear he had answered. I was waiting & waiting, not knowing he had actually answered. The website needs tweaking or make it clearer to novice users.

Date of experience: March 30, 2024
Missouri
1 review
0 helpful votes
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The agent was responsive and we both determined that the Mac computer did not support the printer because it is old. So I bought an old Lexmark printer that can be run by my Mac instead of throwing away a good Mac just to make a printer work. He gave it a try.

Date of experience: March 30, 2024
North Carolina
1 review
0 helpful votes
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Help when you need it
April 9, 2024

It's nice to be able to reach out for help from experts when you need it

Date of experience: March 30, 2024
Wisconsin
2 reviews
0 helpful votes
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I spent over an hour trying to get through to trip advisor to get a refund for one night we had to cancel because of a snowstorm. Finally I was sent to JustAnswer. Even though I had to pay $1, I was skeptical at first. BUT, they solved my problem quickly, with kindness and professionalism. And I will get my dollar back! Thank you, JustAnswer.

Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
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Knowledgeable and helpful
April 9, 2024

I had a couple of very specific questions that were answered quickly and was able to have a great conversation about ideas on going forward with some aftermarket parts.

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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Pain in tooth
April 9, 2024

Needed advice on ear and tooth pain headaches not sleeping

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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I got very good guidance from the person that was guiding me through the process and I will definitely and strongly recommend him to assist me in the future.

Date of experience: March 30, 2024
Florida
1 review
0 helpful votes
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Five Star Experience
April 9, 2024

My boyfriend has a 1988 Chevy C1500 and needed a wiring diagram...just like that I have the wiring diagram and others plus, more helpful information after Luis A. Arias asked further questions. So, thankful for JA. What an extraordinary website.

Date of experience: March 30, 2024
Wisconsin
1 review
0 helpful votes
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Good first contact
April 9, 2024

Mike was aware of the problem and communicated probable solutions. In additions he provided guidance for avoiding recurrence of the issue. Response was quick and the conversation helpfu..

Date of experience: March 30, 2024
New Jersey
1 review
0 helpful votes
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Thank you!
April 9, 2024

Dr. Emilie was so kind and thoughtful during my experience. I was really worried about my dog and wasn't sure what to do and just needed some clarity if some things were normal. She did that and so much more. And got to know me and my dog!

Date of experience: March 30, 2024
California
1 review
0 helpful votes
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Great customer service and really informative, I hope it will help me because I have a serious service problem with my landlord and repairs needed...

Date of experience: March 30, 2024
Michigan
1 review
0 helpful votes
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Best doc
April 9, 2024

Any and every single time I've had a question dr dago has given me the best advice. I don't write reviews but he deserves this compliment. He's the best and always willing to help.

Date of experience: March 30, 2024
GB
1 review
0 helpful votes
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Impressed!
April 9, 2024

Never used Just Answer before,

Extremely quick response times, very informative and not pushy. Would certainly use them again.

Date of experience: March 30, 2024
New York
1 review
0 helpful votes
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Wonderful experience
April 9, 2024

I dealt with two highly trained professionals. One online and one on the phone. Together they got me
To where I needed to be! I was thrilled, and assured her she was an extremely patient genius.

Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
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My problem was resolved. The representative was kind, patient, I understood everything he said. It was nice. Too bad, I didn't know JustAnswer was a separate company from HP. I thought he was an HP representative.

Date of experience: March 30, 2024
Washington
1 review
0 helpful votes
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I'm very knowledgeable about automobiles, and have spent many tireless hours throughout my life turning wrenches on everything from Motocross dirt bikes, Snowmobiles, Jet Skis, and Custom classic Muscle Cars. What I enjoy about Just answer mechanics is that I might already know the steps to troubleshooting the current issue. I like contacting them to make sure that I might not be overlooking something. Or possibly forgetting a step within my journey to getting whatever it might be that I'm presently working on, back up and running, and with the peace of mind + confidence.

Date of experience: March 30, 2024