Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
See all photos
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,413
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
Follow Loretta K.
Unfollow Loretta K.
Share Review
Report Review

Expertise Exemplory
April 8, 2024

Excellent advice. Helped immensely. Now I know what to do next.

Date of experience: March 29, 2024
Canada
1 review
0 helpful votes
Follow Riton D.
Unfollow Riton D.
Share Review
Report Review

Great experience
April 8, 2024

Informative and helpful. My experience was good. Got the idea for next step.

Date of experience: March 29, 2024
Indiana
2 reviews
0 helpful votes
Follow Cathleen X.
Unfollow Cathleen X.
Share Review
Report Review

Not happy
April 8, 2024

Thought my puppy could be helped without high cost vet visit and I am not helped

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Cathleen,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

California
1 review
0 helpful votes
Follow Hao G.
Unfollow Hao G.
Share Review
Report Review

Excellent legal guidance
April 8, 2024

Jessica explained very clearly about the confusions that I have towards the use of a POA involve a property sell!

Date of experience: March 29, 2024
Pennsylvania
1 review
0 helpful votes
Follow judith U.
Unfollow judith U.
Share Review
Report Review

Done very well
April 8, 2024

The person explained that I need to disconnect to our cable provider and reconnect. The tv seems to be working properly now

Date of experience: March 29, 2024
Tennessee
1 review
0 helpful votes
Follow Wayne X.
Unfollow Wayne X.
Share Review
Report Review

Helped me to solve my complicated problem and didn't think of stopping until he had!

Date of experience: March 29, 2024
New Hampshire
1 review
0 helpful votes
Follow KERI N.
Unfollow KERI N.
Share Review
Report Review

Unfair paid practices at work
April 8, 2024

I have had some issues with my employment at connection for the last 20 years. I have been there and have been waiting for a promotion for a several years and they keep switching my manager. The lawyers here were great and answering my questions and responding to me as soon as they could!

Date of experience: March 29, 2024
Wyoming
1 review
0 helpful votes
Follow Dan D.
Unfollow Dan D.
Share Review
Report Review

RV Sludeout chain.35.
April 8, 2024

He spent a lot of time trying to help me out. It is just to bad my rv tech is such a stinker on the chain having to come directly from an actual rv supply.

Date of experience: March 29, 2024
Alabama
1 review
0 helpful votes
Follow DALE Y.
Unfollow DALE Y.
Share Review
Report Review

Apple question
April 8, 2024

Have a recurring charge on discover card that I did not recognize

Date of experience: March 29, 2024
North Carolina
1 review
0 helpful votes
Follow Ginger V.
Unfollow Ginger V.
Share Review
Report Review

Disability tax question
April 8, 2024

I called because I'm 57 and withdrawing from my traditional IRA this year. I am disabled but was turned down for SSDI. Wanted to know if there was a way to escape the 10% penalty. I was given clear steps to follow and I'm fairly confident I will be successful.

Date of experience: March 29, 2024
Maryland
1 review
0 helpful votes
Follow Teresa Y.
Unfollow Teresa Y.
Share Review
Report Review

Saved time and $$
April 8, 2024

Was able to get expert help and defer an expensive trip to the Pet ER. Dr. Scott helped me care for my senior dog until I could get in to see my regular vet during normal business hours. We will use this service again. Thank you!

Date of experience: March 29, 2024
Missouri
2 reviews
0 helpful votes
Follow Lindell L.
Unfollow Lindell L.
Share Review
Report Review

Got prompt answer to question
April 8, 2024

Amperage draw in HVAC control module in dash seems to be the issue... Tech I spoke seemed familiar issue. I will replace HVAC controller and see where matter go. Tech was brief and to the point.

Date of experience: March 29, 2024
California
1 review
0 helpful votes
Follow C. A. P.
Unfollow C. A. P.
Share Review
Report Review

A Day With Rick!
April 8, 2024

Rick helped us determine the source of a problem with the water heater. He was patient, kind, and thoroughly knew his profession. He is the like of help we needed on the spot. Thanks.

Date of experience: March 29, 2024
Virginia
1 review
0 helpful votes
Follow Jena H.
Unfollow Jena H.
Share Review
Report Review

My husband left without a will and no executor. I was so anxious. We had some joint property and some owned individually, and in different state. I was matched with a very experienced estate lawyer who went through the properties as well as any other estate matters, including debt and my responsibility. All my concerns were answered and was given everything I needed to easily close this estate and save a lot of time and money.

Date of experience: March 29, 2024
New York
1 review
0 helpful votes
Follow Āijí X.
Unfollow Āijí X.
Share Review
Report Review

Animal births experience
April 8, 2024

I experienced the tough balance act of new puppies and kittens. It's a tough job of keeping the dog and cat healthy. The dog with 11 pups and the cat with 5 kittens. The helper needs to give suggestions on keeping them from having problems with digestive issues. I was given great advice.

Date of experience: March 29, 2024
Arkansas
1 review
0 helpful votes
Follow Navashia T.
Unfollow Navashia T.
Share Review
Report Review

Slow Response
April 8, 2024

Their were techical difficuties that caused delays but Legal Eagle was very kind, professional and informative.

Date of experience: March 29, 2024
Florida
1 review
0 helpful votes
Follow Sou U.
Unfollow Sou U.
Share Review
Report Review

Cash review
April 8, 2024

It was alright I just prefer to speak to a live person that's my preference. Jeff was somewhat helpful I haven't tried what he suggested yet but I will and then we'll see if that will resolve my issues

Date of experience: March 29, 2024
New York
1 review
0 helpful votes
Follow Nancy A.
Unfollow Nancy A.
Share Review
Report Review

Great advice from Luke
April 8, 2024

Want to sell some antiques and Luke helped me to date and set a price as well as the best place to sell.

Date of experience: March 29, 2024
Washington
2 reviews
0 helpful votes
Follow Richard O.
Unfollow Richard O.
Share Review
Report Review

Answers now!
April 8, 2024

They where the only ones who had the answers I needed. Quick and painless.

Date of experience: March 29, 2024
Tennessee
1 review
0 helpful votes
Follow De MacMur D.
Unfollow De MacMur D.
Share Review
Report Review

Ask about inheritance
April 8, 2024

Very quick to respond and made certain of the question I was asking before answering. I was very satisfied.

Date of experience: March 29, 2024