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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Provide update and proper information, My overall experience was good. I enjoyed speaking to the live customer service rep.
Quick and easy, we were trying numerous ways to get an answer and this turned out to be the quickest and easiest.
Deb was very professional, knowledgeable and caring about my circumstances! I will call upon her should I need her! Thanks a million!
I am a new JustAnswer user. Over the past few weeks I've found it to be very useful and worthy of a positive review. There was a bit of a learning curve, as the interface is not quite as intuitive as it could be. But once I posted several questions, received several very good answers, and got used to how it all works, I'm a fan! It's been great to quickly receive such excellent advice from high-level experts on a wide variety of topics.
James did a great job of evaluating and appraising these weavings. It was not an easy job, but he was very patient and kept the communication going despite technical glitches. I would ask for him again.
I received quick professional response.
But the initial and said it would cost $5 and my card was charged $33
He is eager to please, spoke with energy and took his time to explain things.
Like talking with a friend that I've known for a long time which creates my confidence in his
Opinions. Told me things to avoid and provided suggested values.
Fast and efficient customer svc. The Mech Eng did all the work.
They reviewed my request and provided very important insights.
Able to resolve my problem, very good knowledge and patience dealing with a non tech customer.
I keep hitting a snag with TurboTax and I have been unable to download the software I need, without any explanation regarding what is the nature of the snag!
Fast and easy. Great guidence and very helpful. The interaction gave me a more open concept of how to proceed.
I couldn't have been more stunned at the outstanding response and detailed knowledge of my issue with our Whirlpool gas stove. The technician called me within minutes of my reaching out on-line and in addition to his professional expertise he was so courteous and offered continued assistance once we figure out the part we need (he gave us links to order and video of how to install) if we run into problems with the "fix". I highly recommend this service for anyone needing an expert technician's services.
Ancient was very knowledgeable and very patient and new exactly how to fix my problem
I was happy with the tone of the conversation, and more importantly the guidance on the questions I had.
I had an urgent situation and needed guidance to next steps. Nisha let me know my options and gave me resources actual numbers to call to set my plan into action. This was great advise when I needed it most urgently.
Great response times and very thorough.I would truly recommend to anyone that's in need of this service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28