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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,484
This company responds to reviews on average within 2 days

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Texas
1 review
0 helpful votes
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Great Experience
April 15, 2024

I have a tax question for Anna and she give me exact indication of what I needed to do. I appreciate the assistance and I will definitely use this service in the future.

Date of experience: April 5, 2024
Wisconsin
2 reviews
0 helpful votes
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OUTSTANDING SERVICE
April 15, 2024

Was very knowledgeable and patient with me which goes a long way.

Date of experience: April 5, 2024
Illinois
1 review
0 helpful votes
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Informative Information
April 15, 2024

The information I received was very informative for a civil matter in Florida. My attorneys walked away from my case after 4 years and now I'm defending myself (Pro Se) I needed answers regarding Interrogatories to the defendants (I'm the plaintiff) and how to submit to individual witnesses to my case. I wouldn't have known I needed a subpoena for each person's Interrogatories sent for additional evidence regarding my case. This was a very valuable piece of information.

Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
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Fast affordable legal help
April 15, 2024

Expert legal advice both fast and affordable. Jessica B. Not only provided advice and answered my questions but reviewed my documents for accuracy. What more could you ask for? A+++

Date of experience: April 5, 2024
Canada
1 review
0 helpful votes
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Next Steps are clear
April 15, 2024

Debra was professional and curious for us and we loved the service.

Date of experience: April 5, 2024
California
2 reviews
0 helpful votes
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I am a novice Canva creator. Arunya helped me complete my project on time and within the dimensions that my organization was requiring. His 17 years of experience definitely helped.

Date of experience: April 5, 2024
Nebraska
1 review
0 helpful votes
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I was signed up for several text subscriptions immediately which was annoying. The lawyer answered my question quickly and concisely which was very much appreciated.

I will not use this service again.

Date of experience: April 5, 2024
Connecticut
1 review
0 helpful votes
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The advice I received was invaluable and safety minded. Thanks again.

Date of experience: April 5, 2024
New York
2 reviews
0 helpful votes
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Wonderful doctor!
April 15, 2024

He was very kind and compassionate! He knew his stuff and answered my questions immediately. Highly recommend!

Date of experience: April 5, 2024
Canada
2 reviews
0 helpful votes
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Excellent
April 15, 2024

Excellent and fast experience, all questions clearly answered.

Date of experience: April 5, 2024
New York
1 review
0 helpful votes
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Self taught, but had my solar checked after my install, that was in 2012.

Date of experience: April 5, 2024
Oregon
1 review
0 helpful votes
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It was all good.
April 15, 2024

Very precise and to the point. And he gave me good advice on how to proceed.

Date of experience: April 5, 2024
Pennsylvania
2 reviews
0 helpful votes
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Just answer really answers your question and then give explanation for clear understanding, great job for only $1

Date of experience: April 5, 2024
Pennsylvania
1 review
0 helpful votes
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Understanding and Informative
April 15, 2024

A challenging subject (Legal Order Debit) in PA. Consider it a levy on a bank account and frozen funds until debt is paid off. Excellent discussion and learning experience. Alex S was to the point and explained the situation as what my options may be. I am trying to go local with additional legal points of view.

Date of experience: April 5, 2024
New York
1 review
0 helpful votes
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The answers I got were clear and useful. I know exactly what I need to do now.

Date of experience: April 5, 2024
Nevada
1 review
0 helpful votes
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Retained 12/37
April 15, 2024

Waiting on the finished product undetermined ending December 2037?

Date of experience: April 5, 2024
GB
1 review
0 helpful votes
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My question was answered.
April 15, 2024

I fell so good, about there expert advice. I will keep his name.

Date of experience: April 5, 2024
New Jersey
1 review
0 helpful votes
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Super spicy cat
April 15, 2024

I was inquiring on, actually, advice on how to be able to clip my super spicy cats nails. She's a tortie! Medications that might be used to calm her down. We discussed a few things to try, along with going over the things I have tried. Dr Yerke was extremely knowledgeable and understood my frustration. And she also "got" my sense of humor regarding the situation. She all reassured me that I wasn't doing anything wrong and in fact, I was doing things right.

Date of experience: April 5, 2024
California
1 review
0 helpful votes
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Great advice and follow up
April 15, 2024

Helpful advice. My virus infection has been going on for a few days.
Dr asked me the right questions and got to the root of the issue

Date of experience: April 5, 2024
Illinois
1 review
0 helpful votes
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Dr Rhett Burch listened to my concerns over my almost 13 year old Halloween furbaby, Luna Belle. She has been sneezing and congested for a couple months, but recently started digging at her ears, as well. He confirmed some treatments I had already tried, gave me some new information regarding allergy medicine (Zyrtec/Claritin) being able to be used for my girl, Lulu. I was not aware that those needs were able to be an option/effective for cats. He then suggested getting her in to be seen to possibly get her a little more aggressive treatment in regards to antibiotics, steroids, bolus of fluid, etc. Would definitely recommend Just Answer to other pet parents seeking knowledgable information (especially if it a weekend or after-hours). Especially since going down the rabbit hole that is Google usually ends in confusion and frustration. Just Answer is open 24/7 and you can speak with an actually veterinarian, to get clear answers, by live chat or by phone. Luna and I are grateful for and appreciate the time and knowledgeable answers Dr Burch spent consulting with us. Thank you, again, Dr Burch!

Date of experience: April 4, 2024