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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,347
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

West Virginia
1 review
0 helpful votes
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Tv
May 11, 2024

I will let you know after I try to factory reset that he supposed to send me

Date of experience: May 1, 2024
California
1 review
0 helpful votes
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The only site which was able to allow me to find a potential way to minimize my facial pain.

Date of experience: May 1, 2024
Maine
2 reviews
0 helpful votes
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Thankful for this resource!
May 11, 2024

Just Answer was there when I was not able to reach my vet. I had additional questions about two concerns for my new puppy. I have had dogs before, but something about a new puppy just is more nerve-wracking! Dr. Katherine and Dr. Karl Black were very informative, giving me up to date research info. I felt that I could go back to my vet with more info and also do more home care.

Date of experience: May 1, 2024
Washington
1 review
0 helpful votes
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Mike's expertise with small engines helped me figure out what was wrong with my Briggs and Stratton engine on my Snapper lawnmower. Mike patiently corrected one of my misconceptions (read, my stupidity) about engines without batteries and gave me a detailed explanation of how those engines function. The man was friendly, courteous, and took a serious interest in my problem.

Date of experience: May 1, 2024
Virginia
1 review
0 helpful votes
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Simply the ABSOLUTE best!
May 11, 2024

Extremely fast and extremely knowledgeable and courteous. S

Date of experience: May 1, 2024
Canada
1 review
0 helpful votes
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Experience
May 11, 2024

Joey was efficient and very knowledgeable. He understood my issues and was speedy with his answers to help me. He explained his answers in a way that was understandable and he was compassionate about the situation. I was impressed with the information and help I received.

Date of experience: May 1, 2024
Wyoming
3 reviews
0 helpful votes
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Exceptional Patience
May 11, 2024

Stayed with me off and on for two days. Really a great job!
👍

Date of experience: May 1, 2024
Arkansas
1 review
0 helpful votes
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Very Kind
May 11, 2024

I appreciate the kindness and patience given to me during a very frustrating situation. Best customer service I have had in a long long time. :)

Date of experience: May 1, 2024
New York
2 reviews
0 helpful votes
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The first technician I dealt with spent over 40 minutes on the phone with me without offering a solution to my email problem. He asked me to perform lots of test that I had already performed myself. Just Answer offered a second opinion, so I got one. I connected with the second technician by chat and he must have been simultaneously on more than one chat because it took a long time to respond most times - once I heard radio silence for more than four minutes and had to ask if he was still there. But I must say, in the minutes he spent with me, he found the solution (or got me to find it) quickly. As a technician, the second technician was 5-star (just wish I'd had his undivided attention).

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 1, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

California
1 review
0 helpful votes
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Good Resource Locator to arrow down options, not waste time.

Date of experience: May 1, 2024
Georgia
1 review
0 helpful votes
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Quick with alternatives
May 11, 2024

I am a Georgia court registered Mediator and Arbitrator and am familiar with manifold attorneys and justices in mine and adjacent counties. However, it was my surmise an attorney in New York County would be more likely to get their attention and have impetus with the BBB. Am I accurate of not?

Date of experience: May 1, 2024
Nevada
1 review
0 helpful votes
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Honda Fit 2017 No Acceleration
May 11, 2024

Blake, was very helpful and answered all of my questions in a kind manner and explained all the details so I understood what the various scenarios were and so I could communicate intelligently with the mechanic and would know what questions to ask and what the possible costs could be. Good info to have when speaking with your mechanic something you know nothing about.

Great knowledgeable communicator! Patient in his delivery as well.

Date of experience: May 1, 2024
New Jersey
3 reviews
0 helpful votes
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Put scammers out if business.
May 11, 2024

I called Just answers and was connected to a lawyer who confirmed the call I received earlier in the day informing me I won a sweepstakes prize was a scam. Proir to receiving my prize, The red flag Is I was being asked to send a $1500 money order to them as a check release fee. The attorney verified no legitimate sweepstakes company would demand payment of money before you get the certified cashiers check for your winnings to deposit and verification from your bank that the check you received is not counterfeit. As soon as the request for a money order or gift card is made hang up It IS A SCAM. YOU COULD LOSE A LOT MORE!

Date of experience: May 1, 2024
Virginia
1 review
0 helpful votes
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2015 Accord not start
May 11, 2024

Key fob with new battery appears dead, no dashboard light up. Suggestion was to try another key fob and to press the Start button with "non-working" key fob. Both started the car!

Date of experience: May 1, 2024
Washington
1 review
0 helpful votes
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User friendly
May 11, 2024

Great easy and fast……………………………. I'm not writing a novel ok. Great service really

Date of experience: May 1, 2024
Florida
1 review
0 helpful votes
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Wonderful service!
May 11, 2024

I was in need of good solid advice. I was provided with information that helped me make some important financial decisions. Thank you!

Date of experience: May 1, 2024
New York
1 review
0 helpful votes
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The Associate responded very quick to my questions about the value of my Canadian's coins.

Date of experience: May 1, 2024
Ohio
1 review
0 helpful votes
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I was on a website to buy a puppy sounded a little too good to be true. I really wanted that puppy because my puppy just died. I got suspicious when the gentleman wanted to buy gift cards to pay him $300 upfront to the law expert, he checked it out for me and it was a scam, he saved me $300 but I really wanted that puppy brokenhearted

Date of experience: May 1, 2024
South Carolina
1 review
0 helpful votes
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Idescribed my problem, and Andre helped suggest things to check. I worked through the items and got my problem solved.

Date of experience: May 1, 2024
Indiana
2 reviews
0 helpful votes
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Olivia
May 11, 2024

I wanted to give a minnie pin to my granddaughter who has a terminal diagnosis. Nthey are going to disney land this summer. I wanted to know more about.

Date of experience: May 1, 2024