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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,396
This company responds to reviews on average within 4 days

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1 review
0 helpful votes
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No BMW audio sound
April 1, 2026

I lost all sound from the radio and tones in the car and replace the amplifier and the closed loop to the amplifier I still don't have sound now I'm going to check the internal fuse in the power distribution box color red where the spare tire is by the battery and replace that and hopefully regain the sound

Date of experience: March 22, 2026
Texas
1 review
0 helpful votes
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My account with Venmo was suspended and I had a difficult time trying to reopen the account. The technician was very helpful. I was able to close the suspended account and transfer my funds over to a new account.

Date of experience: March 22, 2026
1 review
0 helpful votes
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I was very happy with the experience- my technician questioned me, then sent me a link to a YouTube video which allowed me to fix the problem

Date of experience: March 22, 2026
Illinois
1 review
0 helpful votes
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Got the info I needed
April 1, 2026

After providing brand and model of my washing machine, as well as the problem issues, I received a diagnosis that makes sense. I also received a cost comparison to evaluate whether it would be more expensive to repair my machine or to buy a new one. Great info in a short amount of time.

Date of experience: March 22, 2026
1 review
0 helpful votes
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I int acted "Just Answer" about a side effect to an antibiotic. I was connected with a urologist, Dr. Dago, and he was very helpful. I am following his directions today.

Date of experience: March 22, 2026
1 review
0 helpful votes
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Benedryl overdose.
April 1, 2026

Dr Martin eased my fear that I had overdosed my dog on benedryl. I'm so thankful for this AFFORDABLE service! It's the second time I've used it. Both doctors were so friendly and knew how to answer my questions! I've recommended it to several people! Thank you for being there!

Date of experience: March 22, 2026
1 review
0 helpful votes
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Excellent summary
April 1, 2026

I had specific question regarding the validity of a Chinese passport and visa. I felt they were suspect, Attorney Clay G. Confirmed my suspicions... they were fake.

Date of experience: March 22, 2026
California
1 review
0 helpful votes
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Shingles excruciating pain
April 1, 2026

The doctor was very comforting and patient and really understood what my doctor was doing due to kidney disease as well and he offered suggestions he would send to my doctor if I wanted excellent experience

Date of experience: March 22, 2026
1 review
0 helpful votes
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Stove electronic issue
April 1, 2026

Your advisor was very friendly, quickly assessed my problem and I was able to resolve my issue by myself on my very old stove.
Thank you.

Date of experience: March 22, 2026
Virginia
1 review
0 helpful votes
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Fraud
April 1, 2026

I paid out money in order to get a package from someone for 6.2 million dollars after sending 200 dollars for delivery and 150 dollars for a receipt they wanted 150 more to give to the FBI

Date of experience: March 22, 2026
Maryland
1 review
0 helpful votes
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On call help with first pregnancy
April 1, 2026

Dr. Basu was very helpful and detailed in regards to helping me with questions I had regarding baby kicks in my third trimester. I was connected immediately as well which was helpful as I have not been able to get in touch with my normal OB today.

Date of experience: March 22, 2026
1 review
0 helpful votes
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Vet call
April 1, 2026

Very polite and respectful. Answered all my questions and seemed very knowledgeable. Would use this service and Dr. Rebecca again if possible or need

Date of experience: March 22, 2026
1 review
0 helpful votes
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Saved my dog's life
April 1, 2026

My dog all of a sudden wouldn't eat as normal and then she started throwing up. I googled the symptoms and answered a few questions and was connected with a vet. She informed me to get my Bella to a vet ASAP.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Why did it take two days to get the right person on the phone? She was great. I told him I am old and can't hear. I thought they should've quickly put a live person and help me do the right thing.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Emergency vet advise
April 1, 2026

My dog had ate a vitamin D and the internet was saying it was toxic. I gave him charcoal and was wanting to know if there was anything else I needed to do. The Vet was very helpful and told me he was going to be fine, that he did take enough to be toxic. I was so relieved!

Date of experience: March 21, 2026
1 review
0 helpful votes
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Jeff was wonderful!
April 1, 2026

Jeff was so patient with my total ignorance, and fear of pressing the wrong thing. He did have to repeat himself a couple of times.my fault not his.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Wounded full
March 31, 2026

Had a specific issue that put me in loop when trying to e-file. Expert walked me through various possibilities to clear issue promptly and professionally.

Date of experience: March 21, 2026
Pennsylvania
1 review
0 helpful votes
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The gentleman I dealt with was very knowledgeable and gave me excellent advice and how to try to find my answer when neither one of us could

Date of experience: March 21, 2026
1 review
0 helpful votes
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Surging issue!
March 31, 2026

I was having trouble with my PSR Yamaha Keyboard. The volume was -surging while playing a melody. Thanks for giving me an idea of how to fix the issue. At the moment, I think I may have solved the problem. I will continue to monitor it carefully, just in case this is wishful thinking.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Dr. B was very thorough with her questions and shared her opinion clearly. She provided great advice and treatment recommendations, and I will definitely have him see his vet for a check-up. I highly recommend this service, as it saved me from taking my cat to an emergency vet and caused less stress for him. Thank you again, Dr. B. I truly recommend it.

Date of experience: March 21, 2026