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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Informative and highly helpful, well explained and direct answer to my question
Anan was extremely efficient and helpful.
Very knowledgeable and was able to answer my employment law questions effectively
Excellent advice and can ask as many questions as you like without being rushed.
I went in with a question about a religious family heirloom that I could find no information on, anywhere.
The expert chosen, found it, dated and gave a value, and gave me contact info for authentication. This was in a matter of 20 to 30 minutes.
What he said is what some family members have said.
I tried this just ask on the trial just to see if there was any value.
I will be keeping the subscription. They came through 4 time now.
Wow it was detailed and complete and I can sense that you do care for your future clients keep up the good work. Will talk to u soon for If I'm able to go make the move towards this.
Talked over all the signs and symptoms of my 9 week old golden retriever and the Dr. recommended baby aspirin to help him with the teething pains. Went straight to the store and got some. About an hour later he's noticeably feeling better and bouncing around with his normal attack floof energy
A vet asked appropriate assessment questions and gave me appropriate information.
My head was very caring and direct. Hey was easy to understand. Casually made sense!
Dr. Nikko answered all my questions clearly and honestly, and did his absolute best to reassure me during a tick bite panic with my dog. He sent me plenty of useful articles and links for tools to remove them too
I'd tried a few things on my own to fix my problem. By getting online I was able to see that others had had EXACTLY the same problem as I. Ana's was quick to help.
Dr Porter was fantastic. Really put me at ease with my baby boy Jerry getting 2-3 sips of plant water (had some plant fertilizer in it.)
I was having a problem with a new tank, I've put a couple hundred tanks on in my lifetime,no exaggeration.
And I looked online got information and the guy was very helpful He went over everything and it was very patient.
I ordered a new regulator, and a igniter switch.
I decided to go over everything he told me the next morning and I came to the conclusion I have a 30-year Weber, I have replaced these parts once before, But I couldn't even light it with a match.
So I was not getting gas I think I shot my regulator I couldn't even reset it.
I recently spoke with Seth From Just Answer. There is an issue With the condo I resided in regarding board compensation. He gave information on the issue that I was inaccurate with my opinion. He was quite informative. We will be following his Advice on the matter. Money well spent. Thank you.
Good experience with customer service. Enjoyable and knowledgeable yes.
Good experience with customer service. Enjoyable and knowledgeable
The law advice from Brandon was well researched. I very much appreciate his help.
Bruce was very knowledgeable. Fixed it within 10 minutes with me. Bed 5 dollars I ever spent!
"Stephen" was very knowledgeable. However the model of "JustAsk" where these are general answers and apparently calls are only 15 minutes, which I did not know, seemed to inform how he responded. I was informed but it felt rushed.
I purchased one pair and loved them so much, I ordered two more pairs in different colors. One pair arrived and are a size too small. Called customer service and the young woman resolved my issue within 7 minutes and the right size pair are on their way! Fabulous service!
She was very professional and helped ease my nerves immediately. Great experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear about your experience with us.
While we're grateful for the 3-star rating, we're always striving to provide a 5-star experience for our customers. Your satisfaction is our top priority, and we'd love to learn more about how we can improve and earn that coveted 5-star rating from you.
Please feel free to share any specific concerns or suggestions you may have. We're here to listen and ensure that your future experiences with us exceed your expectations.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28