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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Had a dog with bloody stool, it seemed. Dr Debbi was very responsive and helpful and we figured out it was not blood but likely these orange colored "dental" treats.
The technician was fantastic. It's difficult to fix a machine — a very expensive coffee/cappuccino machine — over the phone, but your technician, Canuck the Pro, hung in with me and provided me with excellent advice to fix my machine. It was quick too.
Your App, however, stinks. I input my phone number, as instructed by the app, so that I would get a link to sign in, but you never sent me a link. This was AFTER I paid my $$ and before I talked to the technician. I did it at least 5 times, but never received and app. I thought I had been scammed. Wasn't a comforting feeling.
The vet was helpful but this service is a scam. It said ask a question for $5 then I got charged $47. My dog is sick and I feel they took advantage of that. I deserve a refund. For $47, I could have taken my dog to the vet. I just contacted this service first to see if I needed to take them in because I'm a new pet owner.
My dog was having a severe allergic reaction at 1:00 in the morning on a weekend. I knew the possibility of receiving help in my rural area was not going to happen. In desperation I got on the internet and somehow managed to land on this site and within minutes a received a call from a veterinarian. I was stunned and so very grateful. She listened to symptoms, prescribed a remedy, which I administered, and checked back with me several times to see how my Boo was doing. I will never forget this experience.
Thank you so much! Was very helpful and gave me a peace of mind that my dog is going to be better. Really appreciate it!
My experience was amazing. The lawyer was so knowledgeable, fast responding, and courteous
This was truly the most incredible experience. At the last moment I needed expert advice, and she called within ten minutes and we were connected and her advice and support was incredibly, and saved me many issues ahead. She was smart and quick and decisive and I am so grateful for the connection to her. Thank you Ms. Phillips Esq. You saved the day, truly.
I contacted this site and was very well informed and patiently explained to by the mechanic
Dr Z was knowledge, helpful and answered all my questions quickly and took the time to educate me on my dogs condition. I would 100% recommend.
Dr. Mike was very prompt and provided me with excellent advice. I had 5 specific questions and he answered them to my satisfaction the first time.
Fantastic information on immigration law, very helpful guidance
Steve did a great job answering all my questions and helping me identify what part is needed to fix the issue.
DocPaul was outstanding! He was very knowledgeable and listened carefully to my concerns. He gave me thoughtful and thorough answers. Highly recommend DocPaul and Just Answer.
All the online Tech sites that I've experienced this service has been by far the very best. The customer care was amazing and the customer service was even better.
Hello Milroy,
We're so glad to hear that you had a great experience! Please let us know what we can do to earn a 5-star rating from you.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645 ext.35
I had the best experience qith Joey. He was compassionate, helpful, and communicated in a way that was clear for my to understand and process.
I was told on the website I'd be charged $2 not $68! I want a refund for the additional $66 you ripped me off
Hello Kelsey,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645 ext.35
I recently purchase a new 2024 Z and was hoping that I could get a remoter starter for it. I called the dealership and they said 'no'. I called to other local companies and no one wants to touch the car. The expert gave me the technical aspect as well as the issue of it being 'brand new' in short, wait.
Canuck_the_pro called me. He was personal, professional and knowledgeable. He asked the right questions and quick diagnosed the issue. Dishwasher had worked its way back in too far under counter. It did not look that way, but he was correct. Appliance working properly once again.
Thanks for your quick and honest reply! It was so easy. Makes me curious about other items I have!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Victoria,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645 ext.35