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JustAnswerReviews 21,245

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,039
This company responds to reviews on average within 4 days

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Ohio
1 review
0 helpful votes
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Get pin number
March 2, 2026

It was great and very helpful. Walked me through the process.
Thanks very much.

Date of experience: February 20, 2026
Indiana
6 reviews
0 helpful votes
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Truly An Expert Opinion
March 2, 2026

This expert made sure she understood the questions and my opinions before gave me her professional knowledge of the situation.

Date of experience: February 20, 2026
Oregon
1 review
0 helpful votes
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I am satisfied with the answer because it makes sense. This was a fast and easy way to get my question answered without having to hire an attorney.

Date of experience: February 20, 2026
GB
1 review
0 helpful votes
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Tax problem
March 2, 2026

Great help, as pensioner I now understand from the answer I was given very fast service, would recommend with out a doubt, but but just be aware after you pay the one pound fee you have opened a monthly account.

Date of experience: February 20, 2026
Pennsylvania
1 review
0 helpful votes
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ANSWERS FOR DUMMIES...
March 2, 2026

NOT BEING VERY GOOD AT COMPUTERS, I WAS STUMPED TRYING TO MAKE A PRINT BIGGER SO I COULD READ EVERYTHING. I PUSHED EVERY BUTTON I COULD FIND. WHEN I SPOKE WITH THE COMPUTER PEOPLE I FOUND OUT IT WAS SO SIMPLE I WAS ALMOST EMBARASSED. NOW I KNOW HOW TO DO IT AND LEARNED A LESSON I WILL NOT FORGET.

Date of experience: February 20, 2026
Missouri
1 review
0 helpful votes
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Carl, the professional.
March 2, 2026

Carl quickly identified my problem within seconds. He walked me through the steps to resolve the issue. I am very happy I reached out to your service. It was worth the money. Thanks again Carl! You are a skilled professional.

Date of experience: February 20, 2026
Alaska
1 review
0 helpful votes
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Covid truck
March 2, 2026

Mechanic did give me some ideas on what was going on with my truck problem. He was helpful. All manufactured trucks in the covid era have had some kind of problem.

Date of experience: February 20, 2026
Tennessee
1 review
0 helpful votes
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Job Well Done
March 2, 2026

I was in a loosing battle with Social Security. Could not find out anything. Just Answer sent me a message. Just Answer put forth a valiant effort in finding me answers. God sent as far as I can tell.

Date of experience: February 20, 2026
Georgia
2 reviews
0 helpful votes
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Just Answer to the Rescue
March 2, 2026

The person was very helpful and patient. I am a 77 year old grandmother and not the most tech savvy. The gentleman was very patient and respectful.

Date of experience: February 19, 2026
Brazil
1 review
0 helpful votes
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Suporte sobre software antigo
March 2, 2026

Richard demonstrou tranquilidade na solução do problema apresentado... sempre muito atencioso, respondendo com claresa e objetividade.

Date of experience: February 19, 2026
New York
1 review
0 helpful votes
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Well, nobody could get the landlord's telephone number. But what I got was a helpful start with my having to dig a little deeper into it.

Date of experience: February 19, 2026
California
1 review
0 helpful votes
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I could not get my computer to connect to the internet and I was ready to pull my hair out, but I got an answer that fixed everything!

Date of experience: February 19, 2026
California
1 review
0 helpful votes
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Just answer for sirius xm
March 1, 2026

I was asking for a change of service because I purchased a new car. The ease of completing the task was easier than talking to their live person

Date of experience: February 19, 2026
North Carolina
1 review
0 helpful votes
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Peace of mind
March 1, 2026

My dog bit a celebrex capsule, did not ingest much as I took it away. I was concerned is she would get sick, what to do, how long to watch her.

Date of experience: February 19, 2026
Indiana
1 review
0 helpful votes
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Double order
March 1, 2026

She was able to solve the problem in a matter of minutes. Very professional and knowledgeable. I recommend Just Answer and I'll use it again. Was rere

Date of experience: February 19, 2026
Florida
1 review
0 helpful votes
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Terrible how many times do I need to explain this. Telegram account changed phones number stays the same Telegram says that my phone is banned so contact techs support for HELP. AND YES YOU HELPED YOUR SELF TO $50.00 but you didn't help me get back on Telegram no your guru guy disappeared I kept texting him for 5 minutes after he gave me a bunch of Mobo Jombo and he never came back to assistance.

Date of experience: February 19, 2026
JustAnswer S. JustAnswer Rep
7 hours ago

Hello William,

We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Colorado
1 review
0 helpful votes
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I spoke with Tyler, he was aware of the issue I was contacting them about. He was great in being able to direct me to a phone number to contact to gain info needed. I really appreciate his help.

Date of experience: February 19, 2026
California
1 review
0 helpful votes
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Quick response and very helpful
March 1, 2026

At first his instructions seemed confusing, but once I sent him pictures of what I was looking at we were right on track. He was able to locate the problem and give me all my options to have it fixed. Excellent customer service!

Date of experience: February 19, 2026
Ohio
1 review
0 helpful votes
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Gas smell
March 1, 2026

Had not been able to locate information on any other platform regarding placement of the EVAP canister on my vehicle. While I wasn't happy with the answer, I now understood what the problem was.

Date of experience: February 19, 2026
Massachusetts
1 review
0 helpful votes
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Side brush on Shark Robot
March 1, 2026

The technician was very helpful. I explained that one of the side brushes on my Shark robot was sticking and that was giving an error message.

Date of experience: February 17, 2026