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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

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1 review
0 helpful votes
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Vet call
April 1, 2026

Very polite and respectful. Answered all my questions and seemed very knowledgeable. Would use this service and Dr. Rebecca again if possible or need

Date of experience: March 22, 2026
1 review
0 helpful votes
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Saved my dog's life
April 1, 2026

My dog all of a sudden wouldn't eat as normal and then she started throwing up. I googled the symptoms and answered a few questions and was connected with a vet. She informed me to get my Bella to a vet ASAP.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Why did it take two days to get the right person on the phone? She was great. I told him I am old and can't hear. I thought they should've quickly put a live person and help me do the right thing.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Emergency vet advise
April 1, 2026

My dog had ate a vitamin D and the internet was saying it was toxic. I gave him charcoal and was wanting to know if there was anything else I needed to do. The Vet was very helpful and told me he was going to be fine, that he did take enough to be toxic. I was so relieved!

Date of experience: March 21, 2026
1 review
0 helpful votes
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Jeff was wonderful!
April 1, 2026

Jeff was so patient with my total ignorance, and fear of pressing the wrong thing. He did have to repeat himself a couple of times.my fault not his.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Wounded full
March 31, 2026

Had a specific issue that put me in loop when trying to e-file. Expert walked me through various possibilities to clear issue promptly and professionally.

Date of experience: March 21, 2026
Pennsylvania
1 review
0 helpful votes
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The gentleman I dealt with was very knowledgeable and gave me excellent advice and how to try to find my answer when neither one of us could

Date of experience: March 21, 2026
1 review
0 helpful votes
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Surging issue!
March 31, 2026

I was having trouble with my PSR Yamaha Keyboard. The volume was -surging while playing a melody. Thanks for giving me an idea of how to fix the issue. At the moment, I think I may have solved the problem. I will continue to monitor it carefully, just in case this is wishful thinking.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Dr. B was very thorough with her questions and shared her opinion clearly. She provided great advice and treatment recommendations, and I will definitely have him see his vet for a check-up. I highly recommend this service, as it saved me from taking my cat to an emergency vet and caused less stress for him. Thank you again, Dr. B. I truly recommend it.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Quickly got my Answers
March 31, 2026

Getting answers helped me understand the new technical stuff.

Date of experience: March 21, 2026
1 review
0 helpful votes
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I've been working to install this printer for 5 hours. It should not have taken that long. You need to make it easier to understand.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Kenmore front load washing machine
March 31, 2026

I couldn't have asked for a better person than I got. He was very polite and respectful. Answered all of my questions very quick and made me feel like I knew him really impressed with his help and didn't take long. No beating around the bush. Always to the point. Very good highly recommend him. Thanks.

Date of experience: March 21, 2026
New Jersey
1 review
0 helpful votes
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Going in to the conversation, I was very nervous. He answered all my concerns and I felt 100% better after speaking with him. And his synopsis was to the point.

Date of experience: March 21, 2026
Tennessee
1 review
0 helpful votes
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1099 question
March 31, 2026

Answers were directly to the point and guidance explained step by step. Very good experience.

Date of experience: March 21, 2026
1 review
0 helpful votes
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He rescued me
March 31, 2026

I have a 2001 motorhome that I was having very strange electrical problems with now I'm a mechanic have been all my life grew up in an auto repair shop in Richmond and have been known for my talents in automotive electrical but this motorhome is a big diesel pusher it's got 3 different 12 volts three different 12 volt systems & a 120 volt ac system. The technician that I got which was a surprise to me He's very knowledgeable on the motorhome and it's had experience with that model of motorhome he has been very helpful part of it which is reassuring my thoughts but he's giving me guidance which is helped so I'm very very happy with him and the service

Date of experience: March 21, 2026
North Carolina
1 review
0 helpful votes
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Sick Turtle
March 31, 2026

The initial chat bot was easy to use and Dr. Ivana was very thorough in all Q&A. Even though she confirmed my fear for my slider, she gave me steps to take to help him until I can find a local vet.

Date of experience: March 21, 2026
Texas
1 review
0 helpful votes
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MS 365 not working
March 31, 2026

Gabriel was very patient and thorough in getting my issue resolved

Date of experience: March 21, 2026
1 review
0 helpful votes
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Financial services difficulties
March 31, 2026

I am having trouble with various cash applications to my bank account. We discussed why (and how) this is happening and what to do about it.

Date of experience: March 21, 2026
Florida
1 review
0 helpful votes
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H&R Block Future File
March 31, 2026

H&R Block software let me set a future filing date for my return. I thought this meant the system would automatically file on that date. Ravi advised me that in fact it just meant it wouldn't wouldn't file on the date I completed the return. No automatic filing, no email as a reminder. It wouldn't file unless I went back in at a later date and did it myself.

Date of experience: March 21, 2026
1 review
0 helpful votes
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I requested assistance in how to order a birth certificate for my deceased grandfather, born before 1880. It looked I might have to join ancestry.com to do so. Fortunately you provided a link to a CA government site that will start me on the correct path.

Date of experience: March 21, 2026