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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Fixed my word 365 and knew what he was doing from the very start of the session
I was worried about my bearded dragon, Chilli, and saw she had a yellow spot on her face and I was worried that it was yellow mold. I contacted JustAnswer and got talking to someone right away. I signed up for a phone call with the vet, but no one contacted me. It may have been that it was later in the day, so that is possible. I was contacted first thing the next day by Dr. Caryn. She gave me some great tips on how to better care for Chilli, but we had some problem getting clear enough photos to the vet to look at the yellow spot, which was a bit challenging (no ones fault, I just wonder if maybe it was getting compressed when I sent it). She answered me very quickly and provided lots of great information. I would definitely recommend her to any bearded dragon parent if your lizard is running into some problems.
He used great wording. Was thorough with his answers. Made it easy to understand
Got a response within minutes and answered my question very honestly.
Great experience! Very timely. Appraiser was very professional and personable.
They helped me know what is wrong with my fish and my best course of action.
The peace of mind knowing I'm doing everything I can and now have a plan for continued treatment is exactly what my panicked self needed.
I gave you a 4 star review, which is the highest reviews I'll give to anyone. Again, thank you so much for your help.
Because of the damage James explained to me what might of also happened and where to look, two different locations for the relays
You guys offer a couple of suggestions I have not tried before. Thanks. I had even taken it to a local repair shop and they could not fix it. It may still be that the machine and software are too old. We'll see. Stay tuned.
Sold on this service thanks to Jan! She answered all my questions and pointed me in the right direction.
Thank you Jan
I had a number of pieces that needed researched and valued. Response was very timely. I am satisfied with the experience.
Ned Rx Med needed advice on.
Quick response and useable facts provided.
Easy, suggestions, helpful advice. I had never tried JustAnswer before and was quite pleased.
My guy was very helpful. I wish I would've gotten down the ground to see the issue and seen the problem. Would've saved me money
From start to finish, the chain of custody was never in question. This veteran owned company is the place to go if you need to find answers.
Described & sent pictures of items & in timely manner received appraisal
I asked for help with a problem and they said that there would be a $5 charge and then moved me to a tech, but he wanted $39 to help me. What a scam
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645 ext.35