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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

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Texas
1 review
0 helpful votes
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This is an amazing place to come for assistance!@legaleagle was phenomenal in helping me with our problem and my anxiety was reduced drastically. This is the place to go for legal questions to get you going in the right direction.

Date of experience: June 4, 2024
Nevada
1 review
0 helpful votes
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John fixed my issues on my hotmail emails with extra efforts and patience!

Date of experience: June 4, 2024
Maryland
2 reviews
0 helpful votes
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VERY THOROUGH
June 14, 2024

Bannister, is very thorough attorney. Satisfied all my concerns.

Date of experience: June 4, 2024
Georgia
1 review
0 helpful votes
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Todd gave me good advice and explained how my plant was in shock at being dried out and then I watered it too much when I did water it.

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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Great help
June 14, 2024

I was looking on YouTube for answers on how to fix our fridge model for a specific issue. Saw the JustAnswer ad, signed up, Within minutes, I was on a call with a technician. Identified the issue less than five minutes, and I ordered the part online. Highly recommend this. It makes so much sense, not having to wait a day or two for a technician to come out identify the broken part. You may still need a technician to install the part, but you will save the money and time on the call out.

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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Could not get internet to work
June 14, 2024

We had a huge internet interruption and after repairs were done I had everything back but my internet and landlines. So I started with a chat and then asked for a phone call. Omar called me and I found out I really didn't need a router at all because it was built into my cogeco modem.
Omar then got the important model #s etc. Walked me through the steps and YAY I have the internet back. He stayed online with me until it was verified to be working. Absolute gentleman and a real pleasure to have help me. Outstanding

Date of experience: June 4, 2024
Georgia
1 review
0 helpful votes
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Name placement on deed
June 14, 2024

Due to health issues I asked about changing the placement of names on our deed. I also had a question pertaining to probate court. Not being an attorney and being ignorant pertaining to legal issue concerning real property. I'm happy I made the call. The attorney I chatted with answered all the questions I had. Her answers lifted a burden off my shoulders.

Date of experience: June 4, 2024
Pennsylvania
1 review
0 helpful votes
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Dishwasher repair
June 14, 2024

James was very down to earth and went to the meet of the problem. He was able to help me out and point me in the right direction. Thank you!

Date of experience: June 4, 2024
Virginia
2 reviews
0 helpful votes
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He stayed with me on phone until it was fixed. If it happens again he told me who to call in my area. He was great. Please thank him. I think his name was Eric?
Thanks again, the Kerr's

Date of experience: June 4, 2024
Pennsylvania
1 review
0 helpful votes
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Clear and concise
June 14, 2024

The attorney gave me answers in a way that was easy for me to understand and broke down the process with the steps i needed to take.

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Medical Malpractice Questions
June 14, 2024

I am under duress, representing myself in a medical malpractice case and desperately seeking an attorney. I had lots of questions about the best way to find an attorney, help while I am representing myself, and why in my situation attorneys are unwilling to take my case. I got fast, honest and helpful answers from the two attorneys I spoke with on JustAnswer.

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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I have health concerns about my pup. Dr. Jess gave me the info I needed before contacting my vet. She also gave the possible issues that could be causing my dog problems. Now I am informed when I go to my vet.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Great Solution
June 14, 2024

I was so frustrated with my newish Dyson vacuum. It just kept pulsing on and off and I couldn't figure out what was wrong! My Just Answer expert was very patient and sent me two videos to give me more than just a fix for my problem. There was additional info in the videos that will help me use some functions I didn't even know about.

Date of experience: June 4, 2024
Missouri
1 review
0 helpful votes
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2008 Brake light issue.
June 14, 2024

Although my problem ended up to be a simple oversight, your technician was very methodical in is diagnoses. He was patient and worked me to the point that I was able to find my glaring mistake.

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
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Since my refrigerator was suddenly making very odd noises (the chute for ice cubes to the dispenser clapping shut every few seconds) and all indicator lights were flashing, the situation felt urgent...and the product manual was no help.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Easy
June 14, 2024

Richard was fast and professional and gave me advice on what to do next

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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The technician was very helpfuk
June 14, 2024

He was very calm and explained the issue and gave me problem solving ideas

Date of experience: June 3, 2024
Missouri
1 review
0 helpful votes
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Dog ate 25mg theopolline
June 13, 2024

My 17month old multipoo ate my 15yr old multipoos medicine before I could get to him. I panicked worried it would harm him. I called within 15 minutes and after talking with the vet, my mind was at ease.
Thank you many times over!

Date of experience: June 3, 2024
California
2 reviews
0 helpful votes
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Great legal guidance
June 13, 2024

David was great! He was able to explain exactly what I was up against in layman's terms!

Date of experience: June 3, 2024
Vermont
1 review
0 helpful votes
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It was quick and seems knowledgeable the advice given and gave me tips of maybe what to do.

Date of experience: June 3, 2024