JustAnswerReviews 21,222

Contacted Chat and was immediately replied. Got with tech who responded shortly. Am satisfied with results. Disappointed that I had to pay a fee for the information though...

My heat pump thermostat died on the Christmas morning and Andre helped install a replacement that required additional wiring. He gave very clear and concise instructions and everything worked fine. That's how you save a Christmas. :)

The attorney was knowledgeable and direct on options available to me in a complex legal matter. I now know what steps I can take to resolve my issues.

Thermostat quit working and left us with no heat. The technician walked me through evaluation steps to determine the thermostat wasn't working properly and then through the steps needed to jumper between two terminals on the mother board running the air handler to give us emergency heat.

Dog ate chocolate
Based on amount of chocolate, age, gender, spayed and weight of the dog the vet determined she would be fine. No need to call local vet or go to see one.

Saved me a lot of research time. I tried to google answers and it was futile. He got to the heart of my question, explained the answer expertly and clearly.

I was ver pleased with both the chat feature and with the vet that I spoke to. All questions and concerns were addressed and answered.

I was given straightforward unbiased information from Mr Daloisio. My question was incredibly embarrassing to ask and he treated it like it didn't faze him. I'm a professional in medicine so I know professionalism when I come across it. And he was professional in everything he said during our conversation. I HIGHLY recommend him if you need advice!

My Dishwasher quit working due to water overflow error on Christmas Eve. I reluctantly put a request for support on the chat. To my surprise I got a response. Charles walked me through trying a few things and was able to determine the issue- water in the overflow pan triggered an alarm. I used a shop vac and removed some of the water. Charles suggested the water might evaporate a bit overnight, which it must've because when I powered up the dishwater this morning it worked! What a relief! Thanks Charles for taking time out of your Christmas Eve. Happy Holidays!

I had a very effective and fast response from your technician a had my problem solved straight away. Thanks, and congratulation for the quality of your service. I will keep you in mind for the next time I need any expert help.

My cat had ingested a small portion of grape jelly. I became very worried. The online vet put me at ease assisting me with information that I was unable to retrieve on my own. The vet was compassionate and treated my cat in a very loving way. My cat is doing fine today and I was able to rest all night because of the vet putting me at ease.

My new electric log came with a broken log so they sent a replacement. No instructions came with it. Tim was a great help and uploaded the owner's manual for me and explained how to install it.

I am a retiree, living on SS benefits and two other smallish sources of income. I was concerned about the federal tax increase, and now I understand that my federal income tax may decrease!

We received fast and excellent answers to our concerns from the Veterinarian. Which gave us peace of mind that all would be okay. And we had no need for major concern.

Experience was great - the problem was solved.
But why was I charged 35€ on top of the 5€ which was expected (as explained by Amazon)?

It took a bit to get across where I bought from. He thought it was a scam that I bought from but once I informed him it was not a scam because I bought from WalMart directly he was able to guide me on how to get a refund and thing worked out.

A pleasant experience that I was not expecting. Very satisfied with the courtesy and quick response and information given by Ms Winnie.

I called with a concern and received immediate attention and information. I was able to have an idea of what would happen when I ultimately brought my pet to a vet. I received the same treatment plan at the vet, but I felt better knowing that the information I received from JustAnswer was correct. Having this info beforehand was very calming because I knew what to ask in person.