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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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1 review
0 helpful votes
Follow Rae C.
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I had no idea where to go to cancel all of these subscriptions. My technician was able to get me to the number I need to call to make the cancellations which I really appreciate. Thank you

Date of experience: March 30, 2026
1 review
0 helpful votes
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I purchased H&R Block software, as I always do, on November 6,2025. I filed my returns to the IRS and the State of Wisconsin Department of Revenue on Feb. 13,2026. The following month, hackers stole a large amount of personal and Financial information from me. A friend helped me to restore a clean copy of the Windows operating system and the data, but in the process, we were forced to lose all executable programs, including H&R Block executables for the IRS and State of Wisconsin returns.

The Wisconsin Department of Revenue suggested that I file an amended return due to minor discrepancies between their calculations and mine, which will require an amended return to the IRS as well. Today, on March 30,2026, I brought this to the attention of H&R Block staff and requested another copy of the downloaded software for the IRS and the State of Wisconsin. Not only did H&R Block immediately email me a link to the downloads, they also provided a refund of a portion of my original purchase, which they didn't have to do. H&R Block is a class act. You have won my respect and gratitude, and I will never forget the help that you gave me.

Warmest Regards,
Richard Godfrey

Date of experience: March 30, 2026
Missouri
1 review
0 helpful votes
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Problem Solved!
April 9, 2026

The entire experience was successful. Pearl, the tech assistant captured all the necessary conditions to report to Sterling, the tech. Sterling phoned me and spent a lot of time talking me through the steps to address our problem and assuring the TV was working properly when finished. And, he left me with what to do if the problem arrises again.

Date of experience: March 30, 2026
1 review
0 helpful votes
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Spoke with them and they were very professional. He was able to answer all my questions and presented clear options on who to contact and how to go about getting his debt and assets resolved.

Date of experience: March 30, 2026
Canada
1 review
0 helpful votes
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Encrypted data locked
April 9, 2026

Was locked out of my email, kept saying my encrypted data was locked. Thank you for all of your assistance I'm back in using my email.

Date of experience: March 30, 2026
2 reviews
0 helpful votes
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Highly Recomended💯
April 9, 2026

I would highly recommend this Apps "JustAnswer". They will answer all the questions we need.What ever matters we are facing off.

Date of experience: March 30, 2026
Illinois
1 review
0 helpful votes
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Questions promptly answered
April 9, 2026

I had been looking for answers to property tax reductions for senior citizens in my area but was not able to locate the information that I needed. I tried this service and was connected to "Bobby" who was great. He went above and beyond in finding answers to my questions and provided form numbers for me that I can complete and submit to my local office for review (he also offered to send links to me to access the forms). He was very knowledgeable and polite. Two thumbs up for Bobby!

Date of experience: March 30, 2026
Kentucky
1 review
0 helpful votes
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Kevin M, was not helpful at all- very generic in responses, which were few. He did not respond to my message sent that I needed more help. The second CPA ( Joel S.) was superb! He answered all my questions and did not "cut me off".

Date of experience: March 30, 2026
1 review
0 helpful votes
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Electric oven won't heat up!
April 9, 2026

For two days now the oven just cannot reach baking temp. Made the call (chatbot first), was connected to a service tech, and now have the info needed to self repair / replace /or call an outside repair service. BRAVO! Helpful hint- have make/model/serial numbers ready when you call. It makes for a quicker experience! Mine was GREAT!

Date of experience: March 30, 2026
1 review
0 helpful votes
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Nathan was exceptional
April 9, 2026

Nathan was dealing with a caveman in the 21st century, and he went above and beyond the call of duty.Thank you so very much 👍👍👍👍👍

Date of experience: March 30, 2026
Virginia
1 review
0 helpful votes
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I was told the conversation would cost 5 Dollars. However I was charged eighty for a monthly membership. I complained to the Customer service and they immediately refunded me and cancelled the membership I didn't sign up for

Date of experience: March 30, 2026
California
1 review
0 helpful votes
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PERFECT ASWER
April 9, 2026

I had an excellent experience with this attorney. He took the time to fully understand my question and explained everything with exceptional clarity. He didn't rush me, made sure I understood every detail, and provided guidance that was both knowledgeable and easy to follow. His professionalism, patience, and ability to simplify complex legal matters truly set him apart. I highly recommend him to anyone looking for a trustworthy and skilled attorney.

Date of experience: March 29, 2026
California
1 review
0 helpful votes
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I can see why his name is Mr. Med because he's a terrific computer doctor. He spent over three hours answering all of my questions, diagnosing what was wrong and productively fixing my problem. He was always patient, informed and ultimately successful.

Date of experience: March 29, 2026
1 review
0 helpful votes
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Dr. Katz was excellent
April 9, 2026

I required an experienced opinion and received it. Dr. Katz was patient, knowledgeable and has the experience I required for my issue. I highly recommend him. I wish he practiced in my state.

Date of experience: March 29, 2026
1 review
0 helpful votes
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Knowledgeable
April 8, 2026

I was given good information and the electrician was able to locate the alarm name.
Was was so nice and helpful and gave extra tips as well.

Date of experience: March 29, 2026
Connecticut
1 review
0 helpful votes
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This was a wonderful experience. I did not know a service like Just Answer existed on the Internet.
Now I know what to do - download Schedule A for each year and do a spreadsheet. I am on my way.
Thank you all.

Date of experience: March 29, 2026
Texas
2 reviews
23 helpful votes
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Complex issue
April 8, 2026

We went down a list of approaches to solving the problem. Eventually it turned out my cell phone is too old to be covered by McAfee. I've considered the suggested possibility for another provider of phone security, but user comments are not too favorable. However, it is inexpensive if I decide to try it. Given that I don't use my phone for any sensitive information such as financial, I think I'm probably OK with the generic security that comes with the phone. Excellent and thorough discussion of the issue.

Date of experience: March 29, 2026
Nebraska
1 review
0 helpful votes
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The information i received was helpful and gave me some things to think about in my quest to handling RLS. I felt that Dr. Basu's answers were thoughtful and concerned.

Date of experience: March 29, 2026
Iowa
1 review
0 helpful votes
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Just what I needed
April 8, 2026

He was very clear about my options and how to have a certain way to talk to my landlord about my issues. Philip called right away (within 2 minutes) of my initial text chat. Im very grateful!

Date of experience: February 7, 2026
Sweden
1 review
0 helpful votes
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Toppenhjälp
April 8, 2026

Tufft för mig att ta mig upp ned och in i maskinen. Jag är 80-år. Nästa gång ska en son få fixa detta och jag kommer att vara observatör vilket jag inte har varit tidigare. Tack för klara instruktioner.
Avslutar jag er hjälp här eller hur gör jag?

Date of experience: March 29, 2026