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JustAnswer

4.7

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,539
This company responds to reviews on average within 1 day

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1 review
0 helpful votes
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Great help
April 13, 2026

You all are the first ones to offer some help.
These scammers out of Africa are serious! It feels like spiritual warfare. I've pretty much gotten off all social media because I no longer feel safe.
They're mad because I turned them into the ftc and fbi.
Thank you

Date of experience: April 3, 2026
1 review
0 helpful votes
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Ich wurde sehr gut informiert wo ich hin gehen kann.

Date of experience: April 2, 2026
1 review
0 helpful votes
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Great place to ask anything
April 13, 2026

I had a problem for which I needed some legal advice and clarification and the platform didn't disappoint. The answers were crisp with good references and complete solutions.

Date of experience: April 3, 2026
Utah
1 review
0 helpful votes
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Phenomenal service!
April 13, 2026

The experts are friendly, professional and really make sure your problem or question is solved. They go through the process with you to make sure you grasp it and or it works.

Date of experience: April 2, 2026
South Carolina
2 reviews
0 helpful votes
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JustAnswer's RV Maintenance
April 13, 2026

JustAnswer's ask an appropriate amount of questions to put me in contact with a very knowledgeable RV technician. Robert the RV technician narrowed down my issue along with my general understanding of RV plumbing systems in a timely manner. I was able to locate the faulty component with Robert's help. Thank you Robert.

Date of experience: April 2, 2026
North Carolina
1 review
0 helpful votes
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Send something to the printer. Printer thought it was out of paper; it was not. Then it said cartridges were low, so i put in the new HP cartridges. Then it said the door was still open; it was not. I tried to power down the HP but it would not. A few minutes later I got message 001B5D09 on a blue screen.

The helper who called had me unplug the printer; plug back in. Then it wanted to align the new cartridges so I did. It was happy then, so I submitted my print job and it came out fine. ALso suggested if more issues, perhaps should REMOVE the printer from my MAC and then reapply it.

Date of experience: April 2, 2026
2 reviews
0 helpful votes
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Well worth the time and fee!
April 12, 2026

Drew spent a lot of time chatting with me and together we came to a planned resolution. Doing chats is always cumbersome and rather slow, but I could not have asked for a more helpful expert. Thanks Drew!

Date of experience: April 2, 2026
Michigan
1 review
0 helpful votes
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Excellent customer service
April 12, 2026

Tyler responded almost immediately andwas an excellent instructor. He was patient. His explanations instructions were clear and precise. He walked me through every step on how to recover and pair my Epson echotank. ET – 2803 printer

Date of experience: April 2, 2026
1 review
0 helpful votes
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Senior Tax Finder
April 12, 2026

My husband is usually the financial person in my family. I have only SSI and pension; he has a full-time job and entertains at night. He passed away with Covid 19 and I was stuck holding our financial burdens thereafter. I am so grateful God sent many people to help me. It was hard taking care of everything, but slowly, I am getting myself together and moving forward.

Date of experience: April 2, 2026
1 review
0 helpful votes
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Help in Panic Situation
April 12, 2026

My Yorkie had an accident that resulted in scalping a good size of her scalp. I contacted Just answers and within 5 -7 minutes I was speaking with a very compassionate Vet.
He told me exactly what to do. I did it and my dog is on the road to recovery.
I think I was in more pain than my dog but the Vet really helped us both.

Date of experience: March 31, 2026
1 review
0 helpful votes
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My error using Turbo Tax
April 12, 2026

I owed the government this year. I have not seen any funds taken from my account due to my error. I was directed to the best way to make payment. I am happy with this. The only question I have is are they really thinking of charging me $59.00.per month? Clarity is not very good.

Date of experience: April 2, 2026
1 review
0 helpful votes
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Excellent response
April 12, 2026

I asked a legal question and received an excellent, clear and detailed response

Date of experience: April 2, 2026
1 review
0 helpful votes
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Absolutely no problem
April 12, 2026

The service was great. It was very appreciated. Everyone was very courteous and polite and understood what I wanted and the wait time could not have been any better, it was nice doing business with you guys.

Date of experience: April 2, 2026
1 review
0 helpful votes
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Wonderful response from attorney
April 12, 2026

Attorney Anita quickly and deftly answered my concerns about my immediate immigration situation in sufficient detail and the answer was comprehensible.

Date of experience: April 2, 2026
1 review
0 helpful votes
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Big screw up.
April 12, 2026

I need Courtney to please call me. Sue Harrington *******753... I did not know you go under Just answer and when the bank called me. I said it is a fraud charge PLEASE CALL ME.

Date of experience: April 2, 2026
1 review
0 helpful votes
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My question was about notarizing and witnessing a power of attorney. The lawyer was assigned in about two minutes and answered my question thoroughly.

Date of experience: April 2, 2026
South Carolina
1 review
0 helpful votes
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Answered promptly!
April 12, 2026

My suitcase was locked shut and didn't respond to the code I entered.

Date of experience: April 2, 2026
1 review
0 helpful votes
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Troubleshooting
April 12, 2026

He was very professional, he went step-by-step through the problems it could be, and I was able to find what was wrong, and fix it.
Very appreciative

Date of experience: April 2, 2026
1 review
0 helpful votes
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Ultra XE two, my iCloud.
April 12, 2026

The associate was able to help me walk through resetting my cloud so that I could have admin access after having lost the password and needing to regain admin access. He stuck with me and walked me through the whole process, and it was very successful.

Date of experience: April 2, 2026
Canada
1 review
0 helpful votes
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Very knowledgeable
April 12, 2026

My experience was good however the accent is an issue although he spoke very clearly. I have trouble with hearing some words when speaking with people from India.
Also I felt after 5 minutes he was ready to hang up but my issue was only resolved temporarily.

Date of experience: April 2, 2026