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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,484
This company responds to reviews on average within 2 days

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GB
1 review
0 helpful votes
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Mr Taylor was very knowlegeable and gave me step by step instructions to try out. It did help resolve the issue in the end even if it was me resolving it by trying something out along the same lines as what was suggested.
Not sure if it's worth the £40 monthly subscription but if you have many queries, it might be worth it.

Date of experience: March 29, 2026
1 review
0 helpful votes
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The process was easy. Tamar was prompt on his response and very patient with our questions. He was knowledgeable about all questions asked. I wasn't sure about the $5.00 charge, but went ahead and paid so we could get the help we needed. It is a refundable charge.

Date of experience: March 28, 2026
Virginia
1 review
0 helpful votes
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TurboTax 2025 Help review
April 8, 2026

Very positive. Going to implement the fix now. TurboTax 2025 Deluxe is bad news. Have to fine alternative. I've been using TT for years but this edition is junk.

Date of experience: March 29, 2026
1 review
0 helpful votes
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General legal advice
April 8, 2026

The information was surprisingly detailed but understandable

Date of experience: March 29, 2026
1 review
0 helpful votes
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Excellent, knowledgeable, fast!
April 8, 2026

My 7 year old bernedoodle snagged a chocolate cupcake off the counter. Contacted service because I was concerned about chocolate toxicity. Assistant was kind, calm, thorough. Vet responded quickly. Was knowledgeable, kind, reassuring. Excellent service- would highly recommend!

Date of experience: March 29, 2026
Australia
1 review
0 helpful votes
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EAPU
April 8, 2026

I obtain the information required in a very easy manner

Date of experience: March 29, 2026
1 review
0 helpful votes
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Second opinion
April 7, 2026

I was using this service as a second opinion. So glad I did because $5 of advice saved me thousands!

Date of experience: March 28, 2026
Texas
1 review
0 helpful votes
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Felt relieved
April 7, 2026

Worried about our dog and just not knowing what I needed to do. I felt so much better after talking with vet. And know what I need to do

Date of experience: March 28, 2026
1 review
0 helpful votes
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Scissors operation
April 7, 2026

First Lady (Pearl) was very helpful. Got disconnected and I didn't know how to refresh page, so I closed page. They just didn't forget me. Drew emailed me my answer. Very helpful.

Date of experience: March 28, 2026
Iowa
1 review
0 helpful votes
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Locked out of mp3 player
April 7, 2026

At first I was locked out and know my mp3 player is fixed, all to this amazing website. You just put in your card number and your assistant is right with you it is amazing. THANK YOU FOR HELPING ME OUT.

Date of experience: March 28, 2026
1 review
0 helpful votes
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Getting help
April 7, 2026

The lawyer was very nice and helpful, he listened to everything I had to say, answered all my questions, I felt relieved and grateful, thank you so much, I appreciate it

Date of experience: March 28, 2026
1 review
0 helpful votes
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Drew let me know that he has some very logical problem solving skills. I got a few very good tips on how to proceed, but it can take hours for ice cubes to form so some of the tests will take a day to complete. I may very well have to contact the manufacturer, but I am now armed with a better understanding of what might be the problem and what a potential solution could be. Overall, this was a very good learning experience and I may well come back to use this service in the future. I don't, as a rule, do all my home maintenance so long-term, this might not be a service I would repeat. I would recommend to others, however. Thanks!

Date of experience: March 28, 2026
District of Columbia
1 review
0 helpful votes
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Excellent experience
April 7, 2026

Javi was very patient.with me and resolved my problem within 30 minutes. A problem that I had dealing with for over 3.months. I hired a technician twice before but was unsuccessful at fixing the problem.

Date of experience: March 28, 2026
1 review
0 helpful votes
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Chris knew my Honda product extremely well and gave me thorough and very specific information. He is EXCELLENT.

Date of experience: March 28, 2026
JustAnswer S. JustAnswer Rep
2 hours ago

Hello Jan,

We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Kansas
1 review
0 helpful votes
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The best help
April 7, 2026

First a lady named Pearl helped me get to someone that could help me. She was great. Then Ronald Waldman called me for help. He is my angel for the day and even the year. He was so nice and unstoppable what I needed. Two very nice people I was talking to. Both are great. Thank yall for the help. Both are your best people. *******228.

Date of experience: March 28, 2026
Connecticut
1 review
0 helpful votes
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Very satisfied
April 7, 2026

The vet I spoke with did understand my concerns and my question fully did give some good suggestions and just overall good advice

Date of experience: March 28, 2026
1 review
0 helpful votes
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A very clear answer with a diagram showing the items and the connections needed

Date of experience: March 28, 2026
1 review
0 helpful votes
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Ice dispenser
April 7, 2026

No ice coming from the dispenser but Dino in the chat hooked me up with a technician. I learned a lot about my new refrigerator but unfortunately it will require warranty work.

Date of experience: March 28, 2026
1 review
0 helpful votes
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Wanted to know.
April 7, 2026

I needed some information on lace and James was able to help me get answers and steer me in the right direction. When I had a problem with my order I was well attended to and helped by one of the managers. Very good advice and costumer service.

Date of experience: March 27, 2026
1 review
0 helpful votes
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Great Experience
April 7, 2026

This was my first experience with just answer. I will definitely use it again and recommend it. Dr. Sawhney was helpful and extremely thorough!

Date of experience: March 28, 2026