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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,351
This company responds to reviews on average within 4 days

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Texas
1 review
0 helpful votes
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Heather carefully 'listened' to my description of fearful reactions that are causing more pain and distress. She carefully explained ways of thinking about my experiences that I found astute and meaningful. Each night, I dread falling asleep. But, tonight I have a plan and a path for thinking. I am old and, I have a lot of work. Utilizing Heather's explanation, I feel another way of taking control of my 'thinking'.

Date of experience: January 25, 2026
Texas
1 review
0 helpful votes
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Conversing over the phone is a great idea since we are shut down in an ice storm here in Texas. Mike is very knowledgeable and is helping me to fix the problem myself.

Date of experience: January 25, 2026
California
1 review
0 helpful votes
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Finally have answers
February 4, 2026

16 years ago, and neurologist put me on meds I should have never been given. I now know why im shaking, breaking out in shakes, exc. I can actually ask for help in a professional way.

Date of experience: January 22, 2026
Texas
1 review
0 helpful votes
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Roxie
February 4, 2026

I'm totally satisfied, the vet was able to reassure me that my concerns although legitimate were not necessarily valid.
Thank you to the vet that helped me

Date of experience: January 25, 2026
Texas
1 review
0 helpful votes
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Real Answers!
February 4, 2026

My dogs were experiencing diarrhea on a weekend when vet offices were closed and everyone was snowed in. I was worried and needed to speak with someone ASAP. Dr. Lewis was knowledgeable and gave me the answer I needed to calm down, and advice to handle it.

Date of experience: January 25, 2026
Sweden
1 review
0 helpful votes
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Culligan Internet setup assistance
February 4, 2026

I changed the my internet router to which ny Culligan Water Softener was connected. After following the instructions on Culligan App, the new connection did not happen.The technician emailed me a detailed set of the instructions including stuff missing from the Culligan app. I followed his directions and the new network connection was made!

Date of experience: January 25, 2026
Norway
1 review
0 helpful votes
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Not good
February 4, 2026

I was sent the a & b versions while I specifically asked about the c version. Now I have to determine if they even apply. Not particularly helpful.

Date of experience: January 25, 2026
JustAnswer S. JustAnswer Rep
2 months ago

Hello Dave,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

New York
1 review
0 helpful votes
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I generally dislike CHATS but I went with it this time and found the system speedy and actually very helpful. It collected all the information I submitted, asked several questions for more details, and then connected me to an expert appraiser. The Appraiser was very patient and ultimately was able to give me the answers I was seeking. You get the full 10 points for a very good experience.

Date of experience: January 25, 2026
California
1 review
0 helpful votes
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The dr quizzed me on dogs age, gender, general health and problem.and detailed Symptoms. After looking into it asked me if I had any Prilosec and how much I should try giving to Luna. Also told me what to look for and if necessary take her to vet if conditions worsened.
She asked for and gave me enough information that I felt I was really being helped. And after a worrisome night we both are considerably better. Things could've been so much worse and it was good to have someone know what they were doing. Thank you very much and I wish I would've asked the vet their name.

Date of experience: January 24, 2026
Ohio
1 review
0 helpful votes
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2011 f150 3.5L overheat issue
February 4, 2026

This sight was very helpful. Matched me with tech and he knew what vehicle I was working on and pointed me in the right directions

Date of experience: January 25, 2026
California
1 review
0 helpful votes
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I was worried because my dog ate some grapes but I didn't know if I should take her to the emergency vet or wait or induce vomiting. It's Sunday so I couldn't call my vet. The matching process was very quick and the vet helped me immediately with my concern. I'm very grateful.

Date of experience: January 25, 2026
New York
1 review
0 helpful votes
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Mice Poison
February 4, 2026

Answered all questions, very informative. Patient and concerned.My dog carried mouse poison in his mouth and the team and vet responded right away.

Date of experience: January 25, 2026
Maine
1 review
0 helpful votes
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I had purchased a new Samsung TV. I could not access one of my apps with the new remote. I didn't realize that I could continue to use my former TV remote to access the apps.

Date of experience: January 25, 2026
New Jersey
1 review
0 helpful votes
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Very satisfied with help received
February 4, 2026

My husband and I have been working with mediator for seven months. Our separation agreement had been signed because of a few issues we were at standstill and he wasnt willing to discuss into detail or resolution. The help I received last night was very beneficial. Information was a lot and detailed steps for how to move forward. A lot of info mediator didn't even share with me after all these months. I was thinking I had to give up fighting for what I thought I deserved because I didn't have 5-10k needed to retain a lawyer. My hope is back in doing the right thing.

Date of experience: January 24, 2026
Idaho
2 reviews
0 helpful votes
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Battery losing charge.
February 4, 2026

The battery problem was explained with the various possible causes. I followed the procedures explained. The problem was found and corrected.

Date of experience: January 24, 2026
Oklahoma
1 review
0 helpful votes
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We are currently snowed in, and we couldn't get out to take our cat to the vet. The whole process of contacting the vet took about 10 minutes, and it made me feel so much less worried.

Date of experience: January 25, 2026
Canada
1 review
0 helpful votes
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Help with vw tiguan
February 4, 2026

I called for some information about the kind of engine coolant needed for this particular vehicle, and I had a conversation with the mechanic who told me about the coolant that was needed, and how to add it to the engine. The information was exactly what I needed, and for five bucks save me an unnecessary radiator flush at a dealership.

Date of experience: January 25, 2026
Pennsylvania
1 review
0 helpful votes
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Bearded Dragon
February 4, 2026

I contacted due to my Bearded Dragon frequently closing the same eye and the advice I received confirmed that I was handling things correctly. It gave me peace of mind.

Date of experience: January 25, 2026
Canada
1 review
0 helpful votes
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The expertise of Chris was awesome
February 4, 2026

I had to replace my water pump on my Escape. Chris answered all my questions and did it thoroughly and right on time. I love this service. It's simply fantastic and with the help I managed to save several thousand dollars in labour costs.

Date of experience: January 24, 2026
Virginia
1 review
0 helpful votes
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Vey good service
February 4, 2026

Answered questions I had regarding Champion dual fuel generator which had not been totally idle for almost 2 years, probably had some old gas left in the tank and would not start. We questioned the possibilty of getting quick service by switching to propane as the fuel and where we could get the LPG Hose with regulator that is shown in the operators. The answer was"yes" there is a chance since the propane does not go thru the same lines as gasoline but goes directly into the combustion chamber

Date of experience: January 24, 2026