Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Heather carefully 'listened' to my description of fearful reactions that are causing more pain and distress. She carefully explained ways of thinking about my experiences that I found astute and meaningful. Each night, I dread falling asleep. But, tonight I have a plan and a path for thinking. I am old and, I have a lot of work. Utilizing Heather's explanation, I feel another way of taking control of my 'thinking'.
Conversing over the phone is a great idea since we are shut down in an ice storm here in Texas. Mike is very knowledgeable and is helping me to fix the problem myself.
16 years ago, and neurologist put me on meds I should have never been given. I now know why im shaking, breaking out in shakes, exc. I can actually ask for help in a professional way.
I'm totally satisfied, the vet was able to reassure me that my concerns although legitimate were not necessarily valid.
Thank you to the vet that helped me
My dogs were experiencing diarrhea on a weekend when vet offices were closed and everyone was snowed in. I was worried and needed to speak with someone ASAP. Dr. Lewis was knowledgeable and gave me the answer I needed to calm down, and advice to handle it.
I changed the my internet router to which ny Culligan Water Softener was connected. After following the instructions on Culligan App, the new connection did not happen.The technician emailed me a detailed set of the instructions including stuff missing from the Culligan app. I followed his directions and the new network connection was made!
I was sent the a & b versions while I specifically asked about the c version. Now I have to determine if they even apply. Not particularly helpful.
I generally dislike CHATS but I went with it this time and found the system speedy and actually very helpful. It collected all the information I submitted, asked several questions for more details, and then connected me to an expert appraiser. The Appraiser was very patient and ultimately was able to give me the answers I was seeking. You get the full 10 points for a very good experience.
The dr quizzed me on dogs age, gender, general health and problem.and detailed Symptoms. After looking into it asked me if I had any Prilosec and how much I should try giving to Luna. Also told me what to look for and if necessary take her to vet if conditions worsened.
She asked for and gave me enough information that I felt I was really being helped. And after a worrisome night we both are considerably better. Things could've been so much worse and it was good to have someone know what they were doing. Thank you very much and I wish I would've asked the vet their name.
This sight was very helpful. Matched me with tech and he knew what vehicle I was working on and pointed me in the right directions
I was worried because my dog ate some grapes but I didn't know if I should take her to the emergency vet or wait or induce vomiting. It's Sunday so I couldn't call my vet. The matching process was very quick and the vet helped me immediately with my concern. I'm very grateful.
Answered all questions, very informative. Patient and concerned.My dog carried mouse poison in his mouth and the team and vet responded right away.
I had purchased a new Samsung TV. I could not access one of my apps with the new remote. I didn't realize that I could continue to use my former TV remote to access the apps.
My husband and I have been working with mediator for seven months. Our separation agreement had been signed because of a few issues we were at standstill and he wasnt willing to discuss into detail or resolution. The help I received last night was very beneficial. Information was a lot and detailed steps for how to move forward. A lot of info mediator didn't even share with me after all these months. I was thinking I had to give up fighting for what I thought I deserved because I didn't have 5-10k needed to retain a lawyer. My hope is back in doing the right thing.
The battery problem was explained with the various possible causes. I followed the procedures explained. The problem was found and corrected.
We are currently snowed in, and we couldn't get out to take our cat to the vet. The whole process of contacting the vet took about 10 minutes, and it made me feel so much less worried.
I called for some information about the kind of engine coolant needed for this particular vehicle, and I had a conversation with the mechanic who told me about the coolant that was needed, and how to add it to the engine. The information was exactly what I needed, and for five bucks save me an unnecessary radiator flush at a dealership.
I contacted due to my Bearded Dragon frequently closing the same eye and the advice I received confirmed that I was handling things correctly. It gave me peace of mind.
I had to replace my water pump on my Escape. Chris answered all my questions and did it thoroughly and right on time. I love this service. It's simply fantastic and with the help I managed to save several thousand dollars in labour costs.
Answered questions I had regarding Champion dual fuel generator which had not been totally idle for almost 2 years, probably had some old gas left in the tank and would not start. We questioned the possibilty of getting quick service by switching to propane as the fuel and where we could get the LPG Hose with regulator that is shown in the operators. The answer was"yes" there is a chance since the propane does not go thru the same lines as gasoline but goes directly into the combustion chamber
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Dave,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645