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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,426
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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Restitchinga boat cover
August 15, 2024

I requested information about a needle size to use and what type of thread for stitching a canvas boat cover of medium weight. The information provided was very detailed and so helpful, much more than what I requested.👍

Date of experience: August 5, 2024
California
1 review
0 helpful votes
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My roomba fixed!
August 15, 2024

I was connected to a knowledgeable technician and my roomba was fixed in no time

Date of experience: August 5, 2024
Texas
1 review
0 helpful votes
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Just answer was a very satisfying experience their professionals help me solve all my problems thanks just answer

Date of experience: August 5, 2024
Alabama
1 review
0 helpful votes
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Great helpdesk
August 15, 2024

Nathan was quick to respond and the solutions and information he provided was spot on.

Date of experience: August 5, 2024
France
1 review
0 helpful votes
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Clutch sticking VW Golf
August 15, 2024

Had great practical and pragmatic advice from Kevin. Very reassuring given I was overseas on a long journey. Highly recommended.

Date of experience: August 5, 2024
Alabama
1 review
0 helpful votes
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Painless Help
August 15, 2024

Needed help with a refrigerator problem. Wrote a through problem description, submitted it and had a highly qualified tech online with in 3 minutes. We exchanged some specific information about the symptoms of the problem and he immediately knew what to do. He then took a few minutes to collect all the information I needed to make the repair including the exact part and where to order it. The tech was professional, knowledgeable and prompt. Excellent service at fair price. Like it!

Date of experience: August 5, 2024
Maryland
1 review
0 helpful votes
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Got email back
August 15, 2024

They helped me get my email back after almost a week without it. Super easy and it was fixed overnight. Very relieved and thank you Just Answer!

Date of experience: August 5, 2024
Vermont
1 review
0 helpful votes
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Speedy response appreciated!
August 15, 2024

I was pleasantly surprised by the speedy response to my query about a portable air conditioner that wouldn't start. Unfortunately, the suspected culprit was something I couldn't begin to deal with by myself, but that wasn't your fault. You provide a very necessary service, and I will try you again!

Date of experience: August 5, 2024
Australia
1 review
0 helpful votes
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My question answered
August 15, 2024

I was looking for help & advice for my female pet dog who jumped the fence at our new home and I received the advice the same day, greatly appreciated.

Date of experience: August 4, 2024
Malaysia
1 review
0 helpful votes
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Good
August 15, 2024

Zoey JD did most of the answering.
She answered many if my questions on fraudulent cases and advice me actions to be taken. She is an expert i litigation. I wl ask preferably ask.her for advice unless she is not around.

Date of experience: August 4, 2024
North Dakota
2 reviews
0 helpful votes
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Duramax problem
August 15, 2024

Moose gave me enough info to get on the right track to solve the problems. Thanks for all the help.

Date of experience: August 4, 2024
Arizona
2 reviews
0 helpful votes
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Scam
August 15, 2024

This website is a scam. They tell you it cost one dollar and then when you put your credit card information in they charge you $28 a month and make it pretty much impossible to cancel.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 4, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

Kazakhstan
1 review
0 helpful votes
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I am on this site to solve my questions. I hope I can solve it at a high level.

Date of experience: August 4, 2024
Washington
2 reviews
0 helpful votes
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I have horrible technology and tech skills. Your support gave me the correct numbers to call to get the job done. Very grateful and impressed

Date of experience: August 4, 2024
Washington
1 review
0 helpful votes
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Very disappointed
August 15, 2024

I was asked for a one time fee of $1.00 dollar and after providing my banking information I noticed a second charge that I was not made aware of For $55.00 dollars even though the problem was not fixed. I would have never agreed to a $55.00 fee because I am struggling to pay my rent and did not have it to spare. I feel I was played like a fool and I am looking into a better phone provider.I feel my money was stolen by bad people that dont deserve anyones business.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 4, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

Australia
1 review
0 helpful votes
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Helpful
August 15, 2024

Just answer Gave me the necessary information to proceed with my issues with a group membership

Date of experience: August 4, 2024
Nevada
1 review
0 helpful votes
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Quitclaim Deed
August 15, 2024

My father has two properties with his name on the deeds. He passed away without changing his name to my brother or I on the deed. My brother went and took over the deed. My father had his name on the deed with my brother in C/O the deed. My brother passed away suddenly and my name was not on the deed. I became the executor of my brother's estate. I wanted to know how I could put my name on the deed without having to spend a lot on paying a lawyer. So, I found JustAnswer and paid $60 to talk to a lawyer about my situation and about using a QuitClaim deed. I wanted to sell the property and I wanted to change property owner ship to my name. I called to see if I could talk to a lawyer and I got this young man by the name of Regineld. I told him about the quitclaim deed and he said that I could use a quitclaim deed if you were the only one left and had no other family involved with the property. And being the executor of the estate I would be able to be the grantor of the estate. Regineld made my day and brought a relief to me that made me feel great. I do want to eventually put my name on the deed. Regineld, you're the Man. Thank You.

Date of experience: August 4, 2024
Virginia
1 review
0 helpful votes
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Kidney diag
August 15, 2024

I was very pleased ---got the info I needed--would use in the future

Date of experience: August 4, 2024
West Virginia
1 review
0 helpful votes
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Helped save Sage!
August 14, 2024

Sage was sick. She was shaking, drooling, n got sick to her stomach. It was the middle of the night, no vet where open. The Dr called me n talked me through what to do. Sage is back to herself. I'm forever grateful!

Date of experience: August 4, 2024
Texas
1 review
0 helpful votes
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My experience was good. The
August 14, 2024

Recommendations fixed the problem which was a loud vibration on wine cooler very noisy

Date of experience: August 4, 2024