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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I requested information about a needle size to use and what type of thread for stitching a canvas boat cover of medium weight. The information provided was very detailed and so helpful, much more than what I requested.👍
I was connected to a knowledgeable technician and my roomba was fixed in no time
Just answer was a very satisfying experience their professionals help me solve all my problems thanks just answer
Nathan was quick to respond and the solutions and information he provided was spot on.
Had great practical and pragmatic advice from Kevin. Very reassuring given I was overseas on a long journey. Highly recommended.
Needed help with a refrigerator problem. Wrote a through problem description, submitted it and had a highly qualified tech online with in 3 minutes. We exchanged some specific information about the symptoms of the problem and he immediately knew what to do. He then took a few minutes to collect all the information I needed to make the repair including the exact part and where to order it. The tech was professional, knowledgeable and prompt. Excellent service at fair price. Like it!
They helped me get my email back after almost a week without it. Super easy and it was fixed overnight. Very relieved and thank you Just Answer!
I was pleasantly surprised by the speedy response to my query about a portable air conditioner that wouldn't start. Unfortunately, the suspected culprit was something I couldn't begin to deal with by myself, but that wasn't your fault. You provide a very necessary service, and I will try you again!
I was looking for help & advice for my female pet dog who jumped the fence at our new home and I received the advice the same day, greatly appreciated.
Zoey JD did most of the answering.
She answered many if my questions on fraudulent cases and advice me actions to be taken. She is an expert i litigation. I wl ask preferably ask.her for advice unless she is not around.
Moose gave me enough info to get on the right track to solve the problems. Thanks for all the help.
This website is a scam. They tell you it cost one dollar and then when you put your credit card information in they charge you $28 a month and make it pretty much impossible to cancel.
I am on this site to solve my questions. I hope I can solve it at a high level.
I have horrible technology and tech skills. Your support gave me the correct numbers to call to get the job done. Very grateful and impressed
I was asked for a one time fee of $1.00 dollar and after providing my banking information I noticed a second charge that I was not made aware of For $55.00 dollars even though the problem was not fixed. I would have never agreed to a $55.00 fee because I am struggling to pay my rent and did not have it to spare. I feel I was played like a fool and I am looking into a better phone provider.I feel my money was stolen by bad people that dont deserve anyones business.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645
My father has two properties with his name on the deeds. He passed away without changing his name to my brother or I on the deed. My brother went and took over the deed. My father had his name on the deed with my brother in C/O the deed. My brother passed away suddenly and my name was not on the deed. I became the executor of my brother's estate. I wanted to know how I could put my name on the deed without having to spend a lot on paying a lawyer. So, I found JustAnswer and paid $60 to talk to a lawyer about my situation and about using a QuitClaim deed. I wanted to sell the property and I wanted to change property owner ship to my name. I called to see if I could talk to a lawyer and I got this young man by the name of Regineld. I told him about the quitclaim deed and he said that I could use a quitclaim deed if you were the only one left and had no other family involved with the property. And being the executor of the estate I would be able to be the grantor of the estate. Regineld made my day and brought a relief to me that made me feel great. I do want to eventually put my name on the deed. Regineld, you're the Man. Thank You.
Sage was sick. She was shaking, drooling, n got sick to her stomach. It was the middle of the night, no vet where open. The Dr called me n talked me through what to do. Sage is back to herself. I'm forever grateful!
Recommendations fixed the problem which was a loud vibration on wine cooler very noisy
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645