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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,473
This company responds to reviews on average within 2 days

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Connecticut
1 review
0 helpful votes
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Jessica (attorney) validated some things pertaining to a probate issue and I feel comfortable going back to her in the future.

Date of experience: August 15, 2024
Florida
1 review
0 helpful votes
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Excellent job done!
August 25, 2024

My baby girl was so so sick! Our home flooded and while evacuating she either drank the food water or got into something and became lethargic and would not eat or drink. She then began vomiting. Her blood sugar level dropped dramatically. The vet was very easily reached and told me exactly what to do! My sweet girl is now back to her fiery self!

Date of experience: August 15, 2024
Texas
1 review
0 helpful votes
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Very satisfied
August 25, 2024

Put money back in my account quickly due to a misunderstanding of a subscription

Date of experience: August 15, 2024
South Africa
1 review
0 helpful votes
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Medical Samples Courier Services
August 25, 2024

The feedback was quite detailed and factual, even though i have a back up question i dont know what is the process

Date of experience: August 15, 2024
France
1 review
0 helpful votes
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Thoughtful professional advice
August 25, 2024

Very helpful service. My Nissan micra is 28 years old so digitally oriented mechanics haven't a clue! Sharing and discussing the info with my mechanic helped me to better understand the interactions of a closed engine system - but more importantly, it showed me that my mechanic understood how to work on a car that did not have any digital components.
Thank you very much for providing this service. At present I don't have any other pressing issues with my Nissan, but I will certainly return to your site and sign up for membership in the near future.

Date of experience: August 14, 2024
California
1 review
0 helpful votes
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Very helpful
August 25, 2024

Tyler was very helpful and knowledgeable, Also very patient with me

Date of experience: August 14, 2024
Canada
1 review
0 helpful votes
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I love that there are so many different experts that I can deal with. Specifically i've been working with estate sales. I needed Antique experts to help and Michelle was incredible. She gave so much detail which helped me post items for sale for my clients. Additionally, my car cut out, and I had to reach mechanic and get immediate assistance during a holiday. It was wonderful to be able to deal with the US expert, during this time help me facilitate what was going on with my car.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 14, 2024
Australia
1 review
0 helpful votes
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Great Service
August 25, 2024

Our Westinghouse refrigerator stopped working, I contacted their online service and asked to talk direct to a technician. After about 10 minutes a technician from Australia contacted me and was able to assist in getting our refrigerator working again.

Date of experience: August 14, 2024
Arkansas
1 review
0 helpful votes
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Very helpful site!
August 25, 2024

I asked a question and it was answered within a half hour via a phone call, which is what I requested. Very professional.

Date of experience: August 14, 2024
Florida
2 reviews
0 helpful votes
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Amazing!
August 25, 2024

An amazing experience! Safe me time and also money. Very professional and fast answer. Totally recommend it

Date of experience: August 14, 2024
New York
1 review
0 helpful votes
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Reported my SS # on Dark web
August 25, 2024

Gave me two numbers to contact SS
One for fraud. Other another office of SS.

Will try tomorrow as after hours.

Date of experience: August 14, 2024
Texas
1 review
0 helpful votes
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The vet was wonderfully and helpful, even checked up on us. I have no problem with him at all. But I got a expected $5.00 charge PLUS a unexpected $28. Charge as I had joined a membership to be charged $28 a month without being aware of that! I don't recall any of that and wondered if I was tricked! Anyway, I just cancelled it. Again, no problem with the vet. He was very helpful

Date of experience: August 14, 2024
Illinois
1 review
0 helpful votes
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Verified
August 24, 2024

The rep was professional and gave me info that helped me further research my problem.

Date of experience: August 14, 2024
Oregon
1 review
0 helpful votes
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My dalmatian ate 12 oz
Of chocolate. I gave her 3 tbls. Of hydrogen peroxide to make her throw up and she didn't and it was at 6:00 at night so there were no vets available to me so I was at a loss so I use d just answer and got a hold of Dr Nikko and he is the best he told me what to do he called back to make sure she was okay he even called back the next morning to make sure she was okay he told me how to monitor a heart rate just most awesomest vet and a very great person so I very highly recommend just answer if you're going to use Dr Nikko or probably any of their people there are awesome

Date of experience: August 14, 2024
Illinois
2 reviews
1 helpful vote
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I am only paying the $1.00 for a question answered. No other questions and NO Other charges. So take that Monthly Fee off.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 14, 2024
Texas
1 review
0 helpful votes
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Great
August 24, 2024

Jim JustAnswer worked very well for us. The gentleman helped us step-by-step to take care of. It was patient with us as we walked through the steps to get our problem solved. The only thing that I don't appreciate was I was told I was gonna pay five dollars to ask the question and wound up getting charged $30 And I canceled the subscription five dollars to ask ask a question is fine but $30 on a monthly prescription isn't fair.

Date of experience: August 14, 2024
New York
1 review
0 helpful votes
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Nice guy
August 24, 2024

Spoke to a lawyer. Really nice guy. Pointed me in the right direction👍🏼

Date of experience: August 14, 2024
Illinois
1 review
0 helpful votes
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Unknown
August 24, 2024

I could not contact Dermal & Just Answer gave me the email.
Dermavel refused to allow me to return a product. I paid $169.15 for the product & $45 to Just Answer. I think Dermavel is a fraudulent business.

Date of experience: August 14, 2024
Virginia
1 review
0 helpful votes
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Unresolved Issue
August 24, 2024

The technician, Mitchell CEI, was unsuccessful in resolving my issue: to wit, stop an intermittent banner from displaying during a program. After only a few minutes he referred me to Hitachi.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 14, 2024
Massachusetts
1 review
0 helpful votes
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Help for my Cowboy
August 24, 2024

I was very concerned about my cat Cowboy. He was pulling his fur out. I called and talked with Dr. Rebecca. She gave me several reasons why this was happening and told me what I should try to correct this issue. When I hung up I was greatly relived. I am very pleased with JustAnswer and would recommend this site to family and all of my friends.

Date of experience: August 14, 2024