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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Had trouble with our thermostat and needed help right away. Just answer had a technician call us and took us through the process of correcting the issue.
Dr Adriana was trying hard to address my concern regarding 1 1/2 yr old parakeet, little babylucky.she also addressed hem by his name…it was difficult to diagnose BL since didn't physicall6 exam8med him, but dir give me some advice to, hopefully, remedy the issue.
It seems that BL is a little better and has been chirping. Seems more alert. He could possibly be molting.
Harris is very knowledgeable and helped me make the final decision on replacing the power steering pump. Next day, I replaced the Power steering pump and we now have power steering.
Thank you Harris
My experience with your agent David gave me the confidence to deal with your company again.
A little disappointed that upfront fees and membership were not entirely clear when I signed up
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
I needed help fast as like 123. I received the best guidance to solve my problem!
Thank you.😊
Our caller walked us through finding the electrical box in our camper. They told us exactly how to get the AC going again. It was fixed in minutes.
Honest and straight forward information provided by the assigned attorney.
Super. Sorry but no time right now for all the bumps in the road we have experienced that we're hoping you'll be able to address.
Love access to experts 24/7. Very helpful and comforting! So many topics addressed, you can find the advice you need!
Emergencies with our pets always happen on weekends. We were dog sitting a tiny schnoodle who was stung on his paw by a yellow jacket. After doing whatever home remedies we could we signed up for just answer and the vet assigned to us was so informative so we could decide if the ER was necessary. How to tell if his fluffy face was swelling, and what the air would sound like if he wasn't breathing well. Gave us helpful info that we couldn't find online and was very calm.
Great direction to what was needed, pointed me in the right direction with all information needed to get job done
After having a wooden statue for 8 years, I became curious as to its origins. Contacting JustAnswer was the best decision. Fast and very easy. With good results!
Helpful. I learned some more things about my iPad. He was very patient
I am very satisfied with the answer I have received fron mr. A. Kheir. It solved my problem successfully.
DO NOT USE JustAnswer unless you realise that you are signing up for a monthly membership fee which is extremely high and also misleading when you sign up on their site. You will be charged a one-time join fee and also a monthly fee for use of the platform, both fees are charged upon sign up, and once you did that, they will not refund you! DO NOT USE JUSTANSWER!
They're thoughtful, helpful, understanding, and very professional.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645