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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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After installing a new toner cartridge, the printer indicated that it was empty. Tried several remedial steps like ensuring it was properly seated in the drum, no foreign objects interfering with seating, and finally unplugging the printer and plugging it in again to reboot. Nothing worked. Turned to Just Answer and the technician quickly determined that the toner counter needed to be reset! Success!
Twas all good. Eric knew the product and gave me the info I needed. Very satisfied.
My expert was very professional and was ready to help with my problem! Thankfully, everything went well, and he was very patient and kind!
Very knowledgeable, prompt service.
The best! Have used Just Answer a few times and have been very happy. Will definitely ask for "Moose" in the future!
It seems to me when the brain slows people like me become reliant on the expert of others. This was the problem I had and was adeptly solved by your very indulgent personnel.
Will charge hiddenly and will ask to charge 2$ will charge 2+86$ and no refund policy so unhappy with the company's policy and will not recommend it to anyone
This is the third time I've done this with you, so no more. Like I said in the past, I had a wonderful experience with the attorney I spoke to. I recommend this to anyone, thank you.
It went very well she understood my problem and believe it or not it's going away
Two veterinarians addressed my question quickly and made helpful suggestions.
Lawyers were able to answer my questions promptly and helped me deciding my next move in life.
He was very clear in his thoughts on what my kitten Loki was going thru. He wasnt judgemental and was super helpful to this worried kitten momma. His advice and suggestions helped Loki enough to see him thru his nausea and to see a vet as a follow up.
Looking for another sight, clicked on this one by accident. I found the sight to be a great help, thanks againwas directed to this sight,
Explained price, and places to sell items. There were places I did not know about
Chetan had understanding words for me and showed empathy after I fell for a scam. Unfortunately, it was not possible to stop or reverse the transactions I had made... but he helped me with the instructions for a 2FA
I was in pain and was able to get the information I needed to help resolve my problem.
Dr.Li was very professional and kind.
All this helped to resolve my problem.
Thank you QDOC.
I had a couple items I needed to know the value of Ann Will got back to me right away, and I got the answers I needed.
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Dr mike was very good at explaining what meds a duck can have. I did have to look up how to administor a liquid, or a pill. Not an easy thing to do.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645