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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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She was a very easy person to talk to about my request. She stayed in close contact with me. She helped me so much!
My expert was great. He was very patient & nice. Although we could not figure out the problem, we eliminated many of the reasons. So, after I am now ale to approach Microsoft support with a list of what was tried to make the final repair a little speedier.
Needed a quick answer about whether or not I needed an attorney to settle a real estate transaction in another state.
I was very satisfied with the legal advice as such but NOT with the way I got it. When I turned to Citibank with a certain question I was turned over to your organisation without prior information about the possible costs involved. More transparency PRIOR to further steps from me like providing my credit card details would have been more appropriate in my opinion. I do not mind paying for a certain service but I want to know what I can expect so I can decide whether I want that service or not. That was not clear to me in this case!
Brandon was very insightful in his response to our squatter situation. He even took the time to send a follow up email asking if I had additional questions. Very pleased.
While they did not help with my question I mistakenly signed up for a monthly contract with them. When i realized that and talked to them they refunded the $55/monthly fee I was charged. I had expected a big fight but there was no hassle. This shows they run a legitimate business and are not rip-off artists
It was news to my ears that you
My problem is only a cold start valve that I didn't know it had
I cannot figure out why my 2018 ford explorer police runs roughly at slow speeds. A mechanic suggested I clean the mass airflow device and the throttle body. That is a start.
It was a long, difficult journey to get an answer to my problem, because I JUST KEPT GETTING IN THE WAY OF AN ANSWER that was clearly staring at me from my laptop screen. The 2 mechanics who helped must have thought I never got beyond the first grade of elementary school. Both were kind, courteous, but I just couldn't grasp their solution. I finally did when my cognitive decline took a moment to slow the slide. Thank you JustAnswer. Thank you Tom K. Thank you Kenny Z.
I find this service to be very helpful specially in my business! It's one on one conversation that can send me in the right direction to solving daily issues in less than an hour 7 days a week!
Had to wait a bit for response but advice given was reassuring and gratefully received
Had to wait a bit for response but advice given was reassuring and gratefully received
My Outlook app could not open my inbox, which has worked for several decades!
A JustAnswer was suggested by my Microsoft support representative.
I did log onto JustAnswer and got everything fixed: What I had as my original problem plus additional
System problems that handicapped my ability operate error free.
A very good service that I will continue to use as needed.
He sent me info on how to change my recovery email. He waited until I finally got it. He was very patience.
I had a sudden eye bleed, Dr was right on about the diagnosis. Thank you
I conversed with several attorneys who provided very detailed reports on my issue plus educated, intelligent suggestions to resolve it. Very impressed!
My GE washing machine was thumping. When I was able to open it, no water was in the drum. I went on Google and was linked to Just answer. I gave the specifics of my washing machine. Dino called. He asked me about the water line, and valve
I didn't do anything different. He basically waited while I started the washing machine again, then it worked. I really don't know why the water didn't go in the first time.
This was another easy process. I requested to speak with a lawyer in my home state for state specific question. Within minutes, a lawyer was calling me. I have ask to speak with a lawyer several times now and each time it has been a wealth of information. JustAnswer has really been an incredible help. Thank you.
I ordered some natural products on Amazon. The are arriving today.
Very Happy with the information given and it's specifics. Also the steps to take if the individual refuses to comply. Thorough and to the point and in layman terms.
I had installed a new Google Nest thermostat in my home. I received a "power" alert. The information told me I needed to install a special device.
When I received and attempted to install none of the wiring options matched my furnace.
So, I contacted JustAnswer who set me up with Tim. We exchanged a couple of texts and it was clear to me Tim knew what he was doing. I was able to send him a photo of the wiring at the furnace. It was very quickly analyzed and Tim sent me a wiring diagram for my thermostat noting I did NOT need the added component. HE WAS RIGHT! I was able to rewire my thermostat and furnace and it's worked perfectly ever since.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hi Birgit,
I hope we were able to assist you with your concerns.
Please reach out if we can assist you with anything else.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645