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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

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Illinois
1 review
0 helpful votes
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Very much appreciated thank you 😊
December 25, 2024

I getting my answers thank you It's completely correct for my concerns.

Date of experience: December 15, 2024
Massachusetts
1 review
0 helpful votes
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Lg washer/dryer wasn't drying
December 25, 2024

Mark was incredible, he hadn't dealt with my type of washer/dryer in one unit before, but he went above and beyond to figure out what I needed to do. He found 2 different sites that had the schematics and then found a video that he watched first to ensure it would be what I needed. I really appreciate Mark and all the time he put into helping me find my problem.

Date of experience: December 15, 2024
California
1 review
0 helpful votes
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My puppies are yeast. The vet called quickly and helped me figure out what to do. He also responded immediately to follow up text questions. The puppies are fine and this service saved me an expensive trip to the ER. Even the AI responded to questions well. I highly recommend this service.

Date of experience: December 14, 2024
Massachusetts
1 review
0 helpful votes
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Dog eats cigar butt
December 25, 2024

The vet was able to calculate the weight of my dog compared to the probable ingestion of nicotine, which is toxic to relieve my stress that she would get sick, she was a very low risk based on that calculation and today she is also still fine

Date of experience: December 14, 2024
Delaware
1 review
0 helpful votes
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Provided the advice we needed
December 25, 2024

Our 16 year old yorkie was having trouble breathing. He has leukemia and Dr Marks said he might be struggling due to a low red blood cell count. He told us to take him to the pet er to get him oxygen. We did and he was much better. Today he is back to normal. We really appreciated the advice.

Date of experience: December 15, 2024
Oklahoma
1 review
0 helpful votes
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Immediate response
December 25, 2024

I was greeted asked how to help me and within minutes I was being transferred to a tech. And Jared went to work and gave me the answers I needed. I haven't received parts yet to fix it but WOW.

Date of experience: December 15, 2024
Ohio
1 review
0 helpful votes
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Awesome Vet
December 25, 2024

My Vet was informed, pleasant, friendly, and so helpful. I appreciated his experience! I am going to keep using him. He listened, cared, and told me how to help at home too.

Date of experience: December 14, 2024
California
1 review
0 helpful votes
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Service
December 25, 2024

The technician was very knowledgeable. He knew what was wrong and even links to get the part that I will need to get it fixed. He gave me step by step instructions. I was impressed.

Date of experience: December 15, 2024
California
1 review
0 helpful votes
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Eddie Esquire (Buissness Law)
December 25, 2024
Updated review

Eddie is extremely wealthy in the wisdom of the letter of the law and business, Eddie, very gifted at his craft was very helpful answered questions with extreme detail and absolute miracle. We were able to navigate a very difficult litigation against two law firms and five different lawyers, and we couldn't afford a lawyer of our own and Eddie Esquire from just answer really helped us understand. He's an absolute God sent intelligent legal Guru.

Date of experience: December 15, 2024

The GOAT
June 1, 2024
Previous review

#1 Legal Eagle was amazing, quickly answered all me questions about an ongoing case, I'm Pro Se on. Gave me peace of mind as his suggestion was sound and correct. Fantastic service when you don't have the finacial capacity to hire a lawyer.

Date of experience: May 22, 2024
Missouri
1 review
0 helpful votes
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I'm amazed at finding this resource!
December 25, 2024

TerraR23 is awesome! Not only is she super knowledgeable, polite and nice, she transmitted an enthusiasm for answering my questions that made my whole experience really fun! I am so happy to be able to get this information so easily and in such a pleasant way. 10 stars!

Date of experience: December 15, 2024
Florida
1 review
0 helpful votes
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Remote not working
December 25, 2024

Our remote stopped working during the playoffs. New batteries didn't work so ordered a new one and couldn't connect it. Turns out it came bad batteries. I had checked all the connections and I couldn't get one back in properly and he told me how to do. He showed me to use the Joey to connect the new remote. It worked

Date of experience: December 15, 2024
Michigan
1 review
0 helpful votes
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Excellent advice and assurance
December 25, 2024

My small dog ingested THC oil. I was worried sick about him. Dr. Finlay talked me through what to do on the phone and checked in via text several times. Anytime I had a concern about his condition, she was there to answer my questions and assure me that my little guy would be okay. True to her advice, my dog is almost fully recovered and doing fine. Super grateful for her expertise during this horrible experience.

Date of experience: December 14, 2024
Canada
1 review
0 helpful votes
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Max and Maggie
December 25, 2024

Max and Maggie 9 month old aluskies ate a kg of milk chocolate chips. Vet walked me thru all scenarios, it calmed me and my dogs are back to normal today. Saved me $ and the advice was spot on. Will go this route again. Thankyou so much!

Date of experience: December 15, 2024
Texas
1 review
0 helpful votes
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Always a succinct,educated, answer!
December 25, 2024

I use Justanswer all the time and am amazed at how they always come through with a professional accurate, detailed answer. Within minutes an attorney contarcts me, asks further questions, then comes back with my answer. This is an invaluable service no one should be without.i was

Date of experience: December 15, 2024
Florida
1 review
0 helpful votes
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What a great service!
December 25, 2024

Dr Mike was patient & concerned about my cat & he was so helpful. He really listened & I never felt rushed. I really appreciate the follow up texts summarizing our conversation & including links to products Dr Mike suggested to address my cat's issue.

Date of experience: December 15, 2024
Virginia
1 review
0 helpful votes
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I was concerned about medicine I had given my dog and reached out to find out what I should do.

Date of experience: December 14, 2024
Canada
1 review
0 helpful votes
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The expert took the time and effort to get to the bottom of the problems with my car. Very impressed.

Date of experience: December 14, 2024
New Jersey
1 review
0 helpful votes
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Impressed
December 22, 2024

I was amazed how well I was answered. He explained exactly how and what to write. I'm just waiting on a response. Thank you

Date of experience: December 14, 2024
Pennsylvania
1 review
0 helpful votes
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Thanksgiving live saver
December 9, 2024

It was Thanksgiving night and a dear family member wanted to share their mincemeat pie with my terrier mix who will gleefully yes to any food that will kill him. Raisins were consumed and panic ensued. I was able to chat with a knowledgeable vet who told us the amount probably wasn't fatal but we should induce vomiting and led us through the process. It gave us such peace of mind.

Date of experience: November 29, 2024
Connecticut
1 review
0 helpful votes
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He advised me about possible ingestion of meds by my dog. His assessment led me to seek immediate vet attention for my dog.

Date of experience: November 29, 2024