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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,409
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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My email seemed to have been hacked. They helped me secure my account with easy and thorough directions.

Date of experience: December 25, 2024
New Mexico
1 review
0 helpful votes
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Our old large dog was suddenly unable to get up, seemed bloated and was experiencing pain. Dr. Brockman sensed the emergency and provided a plan. She gave us links to emergency clinics and we were able to get to one near us. Unfortunately, he was diagnosed with cancer with only a short time left..

Date of experience: December 21, 2024
New Mexico
1 review
0 helpful votes
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Shop vac
January 2, 2025

My shop vac was blowing out dirt throughthe exhaust hole. I had checked the filter and noticed it had a small hole so after talking with Cole I learned that even a small tear would cause the problem so, tomorrow I will get a new filter.

Date of experience: December 22, 2024
North Carolina
1 review
0 helpful votes
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My dryer would no "catch" when the start button was pressed. Matthew's response was immediate and he was able to diagnose the problem right away from my detailed description and answers to his questions. He sent me a great video describing how to open up the dryer and verify his diagnosis: a broken drive belt that needs to be replaced. That was indeed what the problem was. That same video also shows how to replace it. I will now order a new belt and do the replacement. Matthew said he would answer any questions I have when I do that. I am extremely happy with the help i got from Matthew and Just Answer.

Date of experience: December 22, 2024
California
1 review
0 helpful votes
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The Vet was great to talk to.
January 2, 2025

The advice given was based on the information provided by me describing the situation and my dog's history. The vet reassured me that the amount of chocolate that my dog consumed was well below the threshold for concern. This gave me peace of mind and saved a trip to the emergency vet and or possibly needing to induce vomiting.

Date of experience: December 22, 2024
Connecticut
1 review
0 helpful votes
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No response
January 2, 2025

All I got was a text "let me help you" and nothing else. Scam. Just charged me $1

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 22, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Helen,

Thank you for reaching out to us at JustAnswer.

There's an Expert who responded to your Home Improvement question. You can go back to your question page by logging into your JustAnswer account and then click the "My Questions" link at the top of the page. Then click on the question you are actively working on and post your comments in the reply box. Anytime an Expert responds to your question, you'll receive an email notification.

Please let us know if we can assist you further.

Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645

Georgia
1 review
0 helpful votes
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SOUND ISSUE!
January 2, 2025

The tech was very effective in troubleshooting the problem from A to Z and resulted into solving the problem in the process. I'm greatly satisfied with the results. Thank you Mr.tech namely Mr.Mehul.

Date of experience: December 22, 2024
Texas
1 review
0 helpful votes
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The vet i spoke with was awesome! Thanks so much. He was extremely helpful. Very knowledgeable.

Date of experience: December 22, 2024
Indiana
1 review
0 helpful votes
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Big help
January 1, 2025

Our dog got into some holiday chocolate and the vet helped us calculate that the amount ingested was mild. We monitored her through the night and she was fine. Saved us an expensive emergency vet bill.

Date of experience: December 22, 2024
Virginia
1 review
0 helpful votes
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My concerns were addressed quickly!
January 1, 2025

My little Yorkie swallowed something she shouldn't have. I panicked and requested a phone call from the vet. Before I had finished reading the response I was getting a phone call and all my panic was dealt with and great advice given.

Date of experience: December 22, 2024
Illinois
2 reviews
0 helpful votes
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Sick Kitten
January 1, 2025

I am torn about this service, the advice was what I already knew to do. My kitten died shortly after contacting this service. There is nothing they can do in an emergency situation, except provide advice. In my situation it was not worth the money.

Date of experience: December 20, 2024
Pennsylvania
1 review
0 helpful votes
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Thank you
January 1, 2025

I was away from home at work, and my daughter called with some concern about our cat making choking noises and being very restless. The vet gave us some good ideas on things to watch for and helped my daughter calm down since she was home with the cat alone.

Date of experience: December 22, 2024
Washington
1 review
0 helpful votes
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Panic in Alaska
January 1, 2025

I was having non- connectivity issues between my tv and home wi-fi. First time and it was weird. Did a Google search and this option with JustAnswer popped up. It was a good experience, my technician, Carl Davis, was great. I felt like my big brother was helping me. Thanks Carl!

Date of experience: December 22, 2024
California
1 review
0 helpful votes
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Strong effort and good results
January 1, 2025

Technical support assistance went through all the steps to solve the problem and referred me to the tech support line. This tech completed the job and verified my need for a new printer which I have accepted so I can get on with the convenience of a home printer access through my iPhone. Thanks

Date of experience: December 22, 2024
Kentucky
1 review
0 helpful votes
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Very upset
January 1, 2025

This page told me it was $5.00 that was what I should have been charged not $46:00 I want my money back now.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 22, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

Colorado
1 review
0 helpful votes
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HVAC
January 1, 2025

My furnace was out and "AirHeatman" was able to walk me through trouble shooting. Let me just say that I was way out of my element here but he was very patient with me and walked me through everything step by step with picture support. It ended up just being a blown fuse… certainly better than frozen pipes when bitter cold inevitably sets in. Thanks guy!

Date of experience: December 22, 2024
Washington
1 review
0 helpful votes
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Super Convenient
January 1, 2025

With my hectic schedule and not being able yo run my puppy into the vet immediately, I was able to get a licensed vets direct suggestions remotely so that i could easily assess if I needed to rearrange my life to get her in or not. It was definitely worth it and all is good because of it.

Date of experience: December 20, 2024
California
1 review
0 helpful votes
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Solved it!
January 1, 2025

Well, it solved my problem, thank goodness! You just have to be patient, it does take quite a bit of time between responses. I'd give 5 stars if it didn't take 45 minutes to get my answer, but I am so happy to have the answer I was seeking!

Date of experience: December 22, 2024
Colorado
1 review
0 helpful votes
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R v park eviction without cause
January 1, 2025

At the end of the line r v park in granada, colorado, the original owner died, and the daughter took over. That's when she decided She wanted me out of the park. She's tried to bully and harass me threaten me.

Date of experience: December 22, 2024
Maryland
2 reviews
0 helpful votes
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Great experience!
January 1, 2025

I was hesitant to use this service, but very glad I did. I felt so much better getting important and knowledgeable advice.

Date of experience: December 22, 2024