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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My email seemed to have been hacked. They helped me secure my account with easy and thorough directions.
Our old large dog was suddenly unable to get up, seemed bloated and was experiencing pain. Dr. Brockman sensed the emergency and provided a plan. She gave us links to emergency clinics and we were able to get to one near us. Unfortunately, he was diagnosed with cancer with only a short time left..
My shop vac was blowing out dirt throughthe exhaust hole. I had checked the filter and noticed it had a small hole so after talking with Cole I learned that even a small tear would cause the problem so, tomorrow I will get a new filter.
My dryer would no "catch" when the start button was pressed. Matthew's response was immediate and he was able to diagnose the problem right away from my detailed description and answers to his questions. He sent me a great video describing how to open up the dryer and verify his diagnosis: a broken drive belt that needs to be replaced. That was indeed what the problem was. That same video also shows how to replace it. I will now order a new belt and do the replacement. Matthew said he would answer any questions I have when I do that. I am extremely happy with the help i got from Matthew and Just Answer.
The advice given was based on the information provided by me describing the situation and my dog's history. The vet reassured me that the amount of chocolate that my dog consumed was well below the threshold for concern. This gave me peace of mind and saved a trip to the emergency vet and or possibly needing to induce vomiting.
All I got was a text "let me help you" and nothing else. Scam. Just charged me $1
The tech was very effective in troubleshooting the problem from A to Z and resulted into solving the problem in the process. I'm greatly satisfied with the results. Thank you Mr.tech namely Mr.Mehul.
The vet i spoke with was awesome! Thanks so much. He was extremely helpful. Very knowledgeable.
Our dog got into some holiday chocolate and the vet helped us calculate that the amount ingested was mild. We monitored her through the night and she was fine. Saved us an expensive emergency vet bill.
My little Yorkie swallowed something she shouldn't have. I panicked and requested a phone call from the vet. Before I had finished reading the response I was getting a phone call and all my panic was dealt with and great advice given.
I am torn about this service, the advice was what I already knew to do. My kitten died shortly after contacting this service. There is nothing they can do in an emergency situation, except provide advice. In my situation it was not worth the money.
I was away from home at work, and my daughter called with some concern about our cat making choking noises and being very restless. The vet gave us some good ideas on things to watch for and helped my daughter calm down since she was home with the cat alone.
I was having non- connectivity issues between my tv and home wi-fi. First time and it was weird. Did a Google search and this option with JustAnswer popped up. It was a good experience, my technician, Carl Davis, was great. I felt like my big brother was helping me. Thanks Carl!
Technical support assistance went through all the steps to solve the problem and referred me to the tech support line. This tech completed the job and verified my need for a new printer which I have accepted so I can get on with the convenience of a home printer access through my iPhone. Thanks
This page told me it was $5.00 that was what I should have been charged not $46:00 I want my money back now.
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645
My furnace was out and "AirHeatman" was able to walk me through trouble shooting. Let me just say that I was way out of my element here but he was very patient with me and walked me through everything step by step with picture support. It ended up just being a blown fuse… certainly better than frozen pipes when bitter cold inevitably sets in. Thanks guy!
With my hectic schedule and not being able yo run my puppy into the vet immediately, I was able to get a licensed vets direct suggestions remotely so that i could easily assess if I needed to rearrange my life to get her in or not. It was definitely worth it and all is good because of it.
Well, it solved my problem, thank goodness! You just have to be patient, it does take quite a bit of time between responses. I'd give 5 stars if it didn't take 45 minutes to get my answer, but I am so happy to have the answer I was seeking!
At the end of the line r v park in granada, colorado, the original owner died, and the daughter took over. That's when she decided She wanted me out of the park. She's tried to bully and harass me threaten me.
I was hesitant to use this service, but very glad I did. I felt so much better getting important and knowledgeable advice.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Helen,
Thank you for reaching out to us at JustAnswer.
There's an Expert who responded to your Home Improvement question. You can go back to your question page by logging into your JustAnswer account and then click the "My Questions" link at the top of the page. Then click on the question you are actively working on and post your comments in the reply box. Anytime an Expert responds to your question, you'll receive an email notification.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645