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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I was away from home at work, and my daughter called with some concern about our cat making choking noises and being very restless. The vet gave us some good ideas on things to watch for and helped my daughter calm down since she was home with the cat alone.
I was having non- connectivity issues between my tv and home wi-fi. First time and it was weird. Did a Google search and this option with JustAnswer popped up. It was a good experience, my technician, Carl Davis, was great. I felt like my big brother was helping me. Thanks Carl!
Technical support assistance went through all the steps to solve the problem and referred me to the tech support line. This tech completed the job and verified my need for a new printer which I have accepted so I can get on with the convenience of a home printer access through my iPhone. Thanks
This page told me it was $5.00 that was what I should have been charged not $46:00 I want my money back now.
My furnace was out and "AirHeatman" was able to walk me through trouble shooting. Let me just say that I was way out of my element here but he was very patient with me and walked me through everything step by step with picture support. It ended up just being a blown fuse… certainly better than frozen pipes when bitter cold inevitably sets in. Thanks guy!
With my hectic schedule and not being able yo run my puppy into the vet immediately, I was able to get a licensed vets direct suggestions remotely so that i could easily assess if I needed to rearrange my life to get her in or not. It was definitely worth it and all is good because of it.
Well, it solved my problem, thank goodness! You just have to be patient, it does take quite a bit of time between responses. I'd give 5 stars if it didn't take 45 minutes to get my answer, but I am so happy to have the answer I was seeking!
At the end of the line r v park in granada, colorado, the original owner died, and the daughter took over. That's when she decided She wanted me out of the park. She's tried to bully and harass me threaten me.
I was hesitant to use this service, but very glad I did. I felt so much better getting important and knowledgeable advice.
Paul.
Was wonderful and patient.The problem resolved excellent customer service.Thank you again, Paul and putting up with my stupidity, LO.L
Kathy was Amazing! She checked on
Everything! I am a Senior. I was very Upset! My Daughter sent Me the link. She took a lot explaining everything to Me. Kathy was very patient when I had to write everything down. She is a Lovely Lady.So kind.My Daughter
My dog Katie ate my Tylenol which I was always told it would kill a dog. Dr Hains was wonderful told me she would not die I gave her hydrogen peroxide to make her throw up. He calculated everything out her weight and how much the time how many milligrams of Tylenol was he did a lot of figuring and he said she did not have a lethal dose. Very satisfied thank you so much. Have a happy holiday I will now let the Pittman.
I was upgrading to a smart thermostat but it wasn't working. The tech helped me figure out the wiring problem that was causing the issue. He was friendly and not condescending at all. Thank you.
Matt did a great job, patiently guiding me through several issues. I'd have a beer with that guy.
I had a legal question and Howard was able to answer it for me. He was very informative and helpful.
Dr Finlay was very thorough and helpful. Her answers relieved a lot of my anxiety about my dogs condition. Thank you so much.
My fur baby Teddy ate for pieces of GUM containing Xylitol - I knew ot was highly toxic to dogs and was frantic - - of course it's a Saturday during Christmas week and called and text the chat 💬 and immediately put through to the most kind and thoughtful vet who walked me through the details and next steps - I can't thank them enough! Happy Holidays & Merry Christmas
Knowing chocolate is toxic to dogs, I googled for direction on what to do. Found a link to JustAnswer and was connected to a vet in@3 minutes! The vet provided quick and detailed instructions on how to induce vomiting and provided after care instructions. Bailey's amount of chocolate ingestion required this action. The vet was online chatting the entire time! Bailey is doing fine and I was able to avoid a costly and time consuming vet visit. It was a great experience in fixing what could have been a devastating situation.
Brandon was great! He listened and asked the right questions to fix my stove quickly. I had been replacing parts not realizing the first part I replaced had a closed valve, just needed to flip a switch. Next time I'll start here!
Great just was not ready, forgot it was Sunday morning. Will get the information today and respond later. Thanks for your help. Wii be there tomorrow morning to buy my belt. Thanks for the great response!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645