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JustAnswerReviews 21,258

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

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Washington
2 reviews
0 helpful votes
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Comfortable
September 2, 2024

My 3 year old cocker had eaten a Twix bar and when I talked to the vet he assured me that I had nothing to worry about cause to do any harm she would have to eat 9 mini Twix bars. I felt very comfortable with the way he handled the situation, it was like I was in the office with him. Thank you

Date of experience: August 23, 2024
Florida
1 review
0 helpful votes
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Fair law
September 2, 2024

The lawyer had the knowledge to give me the correct procedure to resolve my problem

Date of experience: August 23, 2024
Ukraine
1 review
0 helpful votes
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Good service, quick answer
September 2, 2024

Very accurate and quick help from the expert. Will be recommending to my friends

Date of experience: August 23, 2024
New York
1 review
0 helpful votes
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Very helpful
August 28, 2024

I have found JustAnswer's response team for legal issues excellent and very helpful. I had several question about a process and I was given quick response that was needed to prevent a catastrophe during my filings. Thanks so much to Steve and the rest at JustAnswer!

Date of experience: August 18, 2024
AE
1 review
0 helpful votes
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Good Gide and advice
August 25, 2024

I'm glad because my question answered in professional way with an expert who knows important details in the job field.

Date of experience: August 15, 2024
Montana
1 review
0 helpful votes
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Unacceptable
August 25, 2024

Information received was for wrong part, then no helpful info.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.

As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.

I assure you that moving forward you will not see any recurring membership charges.

If I can be of further assistance, please let me know.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

Canada
1 review
0 helpful votes
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Family Law Expert Debra Rocks
August 25, 2024

Lawyers can be expensive. However, if you are able to do all your own paperwork, their advice is invaluable. Legal Ease expert Debra gave me precise and correct advice concerning the Family Law issue I'm dealing with here in Halifax, Nova Scotia, Canada. I have engaged lawyers through Just Answer twice now, and both times their advice has been correct, making my legal issues much easier to deal with. Thank you!

Date of experience: August 15, 2024
Italy
1 review
0 helpful votes
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PR renewal
August 25, 2024

I have a unique situation now that I have to renew my PR Card. However the Lawyer Candice T., right away found out how I have to proceed with my renewal.
Thanks
Enrico

Date of experience: August 15, 2024
Texas
1 review
0 helpful votes
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Fast response
August 25, 2024

The response is very fast and the information given is very informative.
I have been a member for several months and they are always quick to respond.

Date of experience: August 15, 2024
Michigan
2 reviews
0 helpful votes
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On Point: Two pups from same liter
August 25, 2024

The Doctor listened to all concerns, presented all scenarios and provided her thoughts. She was not pushy, nor did she place assumptions. The Doctor was compassionate and thoughtful, during her feedback process helped me make my decision.

Date of experience: August 15, 2024
Illinois
1 review
0 helpful votes
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Overal Experiance
August 25, 2024

I thiught it was prety good overall. I could not get a hold of our regular vet so I thought I would try it. The help I received was usefull and I didnt have to wait long. I liked that it was easy to cancel the membership. I may use your service in the future if the need arrivres. I gave you a rating of 4 since I don't give out 5. We can always do better, so keep up the good work! Thanks You!

Date of experience: August 15, 2024
Connecticut
1 review
0 helpful votes
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Jessica (attorney) validated some things pertaining to a probate issue and I feel comfortable going back to her in the future.

Date of experience: August 15, 2024
Florida
1 review
0 helpful votes
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Excellent job done!
August 25, 2024

My baby girl was so so sick! Our home flooded and while evacuating she either drank the food water or got into something and became lethargic and would not eat or drink. She then began vomiting. Her blood sugar level dropped dramatically. The vet was very easily reached and told me exactly what to do! My sweet girl is now back to her fiery self!

Date of experience: August 15, 2024
Texas
1 review
0 helpful votes
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Very satisfied
August 25, 2024

Put money back in my account quickly due to a misunderstanding of a subscription

Date of experience: August 15, 2024
South Africa
1 review
0 helpful votes
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Medical Samples Courier Services
August 25, 2024

The feedback was quite detailed and factual, even though i have a back up question i dont know what is the process

Date of experience: August 15, 2024
France
1 review
0 helpful votes
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Thoughtful professional advice
August 25, 2024

Very helpful service. My Nissan micra is 28 years old so digitally oriented mechanics haven't a clue! Sharing and discussing the info with my mechanic helped me to better understand the interactions of a closed engine system - but more importantly, it showed me that my mechanic understood how to work on a car that did not have any digital components.
Thank you very much for providing this service. At present I don't have any other pressing issues with my Nissan, but I will certainly return to your site and sign up for membership in the near future.

Date of experience: August 14, 2024
California
1 review
0 helpful votes
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Very helpful
August 25, 2024

Tyler was very helpful and knowledgeable, Also very patient with me

Date of experience: August 14, 2024
Canada
1 review
0 helpful votes
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I love that there are so many different experts that I can deal with. Specifically i've been working with estate sales. I needed Antique experts to help and Michelle was incredible. She gave so much detail which helped me post items for sale for my clients. Additionally, my car cut out, and I had to reach mechanic and get immediate assistance during a holiday. It was wonderful to be able to deal with the US expert, during this time help me facilitate what was going on with my car.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 14, 2024
Australia
1 review
0 helpful votes
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Great Service
August 25, 2024

Our Westinghouse refrigerator stopped working, I contacted their online service and asked to talk direct to a technician. After about 10 minutes a technician from Australia contacted me and was able to assist in getting our refrigerator working again.

Date of experience: August 14, 2024
Arkansas
1 review
0 helpful votes
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Very helpful site!
August 25, 2024

I asked a question and it was answered within a half hour via a phone call, which is what I requested. Very professional.

Date of experience: August 14, 2024