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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Dr Beth was amazing and helped me quickly whether my dog could be in need of a vet when he ate a small bowl of spaghetti that had onions in the sauce.
First of all is very exciting, and she answered all my questions introduced herself. And again I will share this with my friends and hopefully you get some more customers
Great reassurance during conversation with facts to back up info given
I asked a question about employment law, and I received a quick and accurate response on the same day. Luckily, I did not have to use a solicitor, but having legal information is a great source of power.
Agent was friendly! Only issue i had was the cost of 68.00.
Thank you for your help!
My 6 month old kitty had swollen eyes, was sneezing/coughing. I was very worried and it was the middle of the night. I got help from a wonderful vet after just a few minutes. She said it was probably allergy and it did get better in a day or two.
Such a relief to be in touch with a vet without going into an office. Professional, knowledgable and
My furnace kept shutting down just after the burners lit. It showed a flame rollout fault. He said it is either a bad mother board or heat exchanger. I put new board in and it works like new again. Thank you Jim Congdon.
Timely response from technician. Went to chat first and then technician answered.
Tried to get set up
For auto draft of my payments monthly. My credit card changed the year for renewal and kept my payment from going thru. I finallly bought a card from dollar general for this month payment to get phone back on.
Sally was so thorough and knowledgeable about our dogs behavior. She sent me helpful training steps to adjust his aggressive behavior and the psychological reasons. I was blown away with the speed and convenience of getting answers!
I had a very difficult question that I had already asked nurses about and was unable to get a clear answer. Dr. Li, happened to be a blood specialist and was able to answer my question. Additionally, I was sent a text of the response so that I could keep the information.
My experience was wonderful! The staff was professional, empathatic, conerned, sensitive towards my needs an concerns. I wholeheartely give my reccomendation.empathetic, concerned, and sensitive to my needs and concerns. I wholeheartedly recommend them
The technician got back with me the following morning but we found a different appliance that was making the beeping sound but he did give us some suggestions for the ice maker ice sticking in big chunks.
The JustAnswer technician would always answer my questions and provide me with any information and PDF's when I needed them.
Dr. Mike even though we talked as if he was here in person.
He prescribed OTC medications, and suggestions.
I had multiple situations and questions and He gave Me very good advice! He did wonderful the computer system is a little messed up tho.
I spoke with James O and he was awesome. Very knowledgeable and professional! A pleasure to talk to!
I received two responses quickly. The second suggested technical alternatives that helped
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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