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JustAnswerReviews 21,240

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,039
This company responds to reviews on average within 4 days

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Georgia
1 review
0 helpful votes
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On point
October 8, 2024

The tech was on point with his advice, great to work with and easily found my problem

Date of experience: September 28, 2024
Oregon
1 review
0 helpful votes
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Dr Beth was amazing and helped me quickly whether my dog could be in need of a vet when he ate a small bowl of spaghetti that had onions in the sauce.

Date of experience: September 28, 2024
Kansas
1 review
0 helpful votes
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First of all is very exciting, and she answered all my questions introduced herself. And again I will share this with my friends and hopefully you get some more customers

Date of experience: September 27, 2024
Maryland
1 review
0 helpful votes
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Great reassurance during conversation with facts to back up info given

Date of experience: September 27, 2024
Italy
1 review
0 helpful votes
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Quick Response
October 7, 2024

I asked a question about employment law, and I received a quick and accurate response on the same day. Luckily, I did not have to use a solicitor, but having legal information is a great source of power.

Date of experience: September 27, 2024
Canada
1 review
0 helpful votes
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It was great!
October 7, 2024

Agent was friendly! Only issue i had was the cost of 68.00.
Thank you for your help!

Date of experience: September 27, 2024
South Carolina
2 reviews
0 helpful votes
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My 6 month old kitty had swollen eyes, was sneezing/coughing. I was very worried and it was the middle of the night. I got help from a wonderful vet after just a few minutes. She said it was probably allergy and it did get better in a day or two.

Date of experience: September 26, 2024
New York
1 review
0 helpful votes
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Thank you Dr. Barnes!
October 6, 2024

Such a relief to be in touch with a vet without going into an office. Professional, knowledgable and

Date of experience: September 26, 2024
New York
2 reviews
0 helpful votes
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My furnace kept shutting down just after the burners lit. It showed a flame rollout fault. He said it is either a bad mother board or heat exchanger. I put new board in and it works like new again. Thank you Jim Congdon.

Date of experience: September 26, 2024
Wyoming
1 review
0 helpful votes
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Keurig coffeemaker
October 6, 2024

Timely response from technician. Went to chat first and then technician answered.

Date of experience: September 26, 2024
New York
1 review
0 helpful votes
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Home Repair
October 6, 2024

There representatives are very Helpful and Knowledgeable.

Date of experience: September 26, 2024
Georgia
1 review
0 helpful votes
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Satisified
October 6, 2024

Tried to get set up
For auto draft of my payments monthly. My credit card changed the year for renewal and kept my payment from going thru. I finallly bought a card from dollar general for this month payment to get phone back on.

Date of experience: September 26, 2024
South Carolina
1 review
0 helpful votes
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Helpful tips for calmer behavior
October 6, 2024

Sally was so thorough and knowledgeable about our dogs behavior. She sent me helpful training steps to adjust his aggressive behavior and the psychological reasons. I was blown away with the speed and convenience of getting answers!

Date of experience: September 26, 2024
New York
2 reviews
0 helpful votes
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I had a very difficult question that I had already asked nurses about and was unable to get a clear answer. Dr. Li, happened to be a blood specialist and was able to answer my question. Additionally, I was sent a text of the response so that I could keep the information.

Date of experience: September 25, 2024
California
1 review
0 helpful votes
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My experience was wonderful! The staff was professional, empathatic, conerned, sensitive towards my needs an concerns. I wholeheartely give my reccomendation.empathetic, concerned, and sensitive to my needs and concerns. I wholeheartedly recommend them

Date of experience: September 25, 2024
Texas
1 review
0 helpful votes
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Samsung freezer/refrigerator beeping.
October 5, 2024
Updated review

The technician got back with me the following morning but we found a different appliance that was making the beeping sound but he did give us some suggestions for the ice maker ice sticking in big chunks.

Date of experience: September 24, 2024

2018 Buick low compression
March 26, 2024
Previous review

The JustAnswer technician would always answer my questions and provide me with any information and PDF's when I needed them.

Date of experience: March 16, 2024
Michigan
1 review
0 helpful votes
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Dr. Mike for our Kitty
October 5, 2024

Dr. Mike even though we talked as if he was here in person.
He prescribed OTC medications, and suggestions.

Date of experience: September 24, 2024
Nebraska
1 review
0 helpful votes
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This Man was a great help!
October 5, 2024

I had multiple situations and questions and He gave Me very good advice! He did wonderful the computer system is a little messed up tho.

Date of experience: September 24, 2024
Pennsylvania
1 review
0 helpful votes
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GE Cafe Refrigerator
October 4, 2024

I spoke with James O and he was awesome. Very knowledgeable and professional! A pleasure to talk to!

Date of experience: September 24, 2024
New Zealand
1 review
0 helpful votes
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Washing machine noise query
October 4, 2024

I received two responses quickly. The second suggested technical alternatives that helped

Date of experience: September 23, 2024