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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,426
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Needed to find a free service to spayed a stray cat and they sent me several services

Date of experience: February 25, 2025
Washington
1 review
0 helpful votes
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I was having issues with my emails and the expert wasn't much help. The expert took a long time to answer me and my issues still isn't resolved.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

California
1 review
0 helpful votes
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Amazing
March 7, 2025

KenBeth was amazing. He answered everything I asked and he def guided me in the right direction.

Date of experience: February 25, 2025
Florida
1 review
0 helpful votes
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Unhappy
March 7, 2025

It was okay. I believe she gave me the only she could. I was disappointed to get answer. I was on the social site and thought I was getting a social security representative who could get my what I needed.

Date of experience: February 25, 2025
Ohio
1 review
0 helpful votes
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Glad I called
March 7, 2025

I wanted to veriy an email that I alledgely received from Walmart. I went to the chat line and with one or two questions, the agent connected me to a JustAnser technician who was SO helpful! He definitely went above and beyound by giving me some tips on spotting bad emails. I'm wriing them down and will share them with my friends. One of whom was taken in by a scammer and lost a large sum of money. So, thank you Justin, this user is completelu delighted with the Service.

Date of experience: February 25, 2025
Texas
1 review
0 helpful votes
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Customer
March 7, 2025

Very quick and easy process to work with. This is one of the easiest cancellation processes that I have ever run into online.

Date of experience: February 25, 2025
Georgia
1 review
0 helpful votes
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Child support
March 7, 2025

Very thorough after I asked the right questions. Great experience

Date of experience: March 3, 2025
Georgia
1 review
0 helpful votes
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I need help locating a printer for an employee handbook. Your associate found one locally that I can use and other options if they were not available to get it done when I needed he was very helpful. Hopefully that will be all I need but your services are greatly appreciated.

Date of experience: February 25, 2025
Maryland
1 review
0 helpful votes
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Help with weaning off meds
March 7, 2025

My doc didnt respond about needing to wean off meds for a tremor and just wants to give me more meds and tests. Dr Li listened and was very helpful professional and sent me a print out for weaning off the meds that were making me weak and no energy. I really appreciate har help. I give her an 11 out of 10.

Date of experience: February 25, 2025
Minnesota
1 review
0 helpful votes
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Gas range won't stop sparking.
March 7, 2025

The technician, Dino, called right away and was very helpful and knowledgeable. He explained how to stop the constant sparking, which worked immediately and then explained next steps. He was very professional and made me feel at ease during the event. The next morning, I completed his instructions, which involved letting the range dry out over night and it was fixed. He also explained how to proceed/next steps if the problem was still there. I was very satisfied with the help and will likely call just ask again if I need help again.

Date of experience: February 25, 2025
Virginia
1 review
0 helpful votes
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Frustration
March 7, 2025

I went online, gave my request to have an consultation. I did state my case. I was told that I would get a call. It was stated that a call was given, which I did not talk to anyone. There were no second call, if there was a first. I did not get any counsel for the fee that I paid up front. I am totally frustrated.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

New York
1 review
0 helpful votes
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All emails and pictures of chats will be forwarded to Roseann at channel 7 eyewitness so other people will understand the disclaimer more transparently along with your unclear misleading one time $5 fee linked to unclear membership. Thank you for the one person who finally got back to me after I informed him of my complaints and charges. Thank you for the attention to this matter.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for reaching out and sharing your concerns. We apologize for any confusion caused by our billing process and for the frustration you experienced with our service.

We appreciate your feedback regarding the unclear membership fee and the interactions you had with our team. Please know that we take your concerns seriously, and as a resolution, we have processed a refund for you.

We truly value your time and patience throughout this matter. If you have any further questions or concerns, please feel free to reach out.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

Missouri
1 review
0 helpful votes
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Trucker Cat
March 7, 2025

This is so helpful while on the road with my Luna Tuna. Response time is super fast and was able to answer all my questions. Very affordable.

Date of experience: February 25, 2025
Virginia
1 review
0 helpful votes
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Pool heater
March 7, 2025

It wouldn't light. The installer couldn't figure out why? You were the next best idea for help.

Date of experience: February 25, 2025
Texas
1 review
0 helpful votes
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501 C start up advice
March 7, 2025

The lawyer told me the information on what to do to start up a 501 C. It was detailed and pointed me on the steps to take for them.

Date of experience: February 25, 2025
California
1 review
0 helpful votes
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A terribly offensive ad had appeared on my Facebook page. I discovered it late at night and didn't know what to do. JustAnswer saved the day… and my reputation!

Date of experience: February 24, 2025
Illinois
1 review
0 helpful votes
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Excellent DVM
March 7, 2025

My dog has been having issues with her hind legs and a strange lump on her abdomen, the Vet had addressed my concerns and informed me of possible issues that may have caused this and informed turn has convinced me that bringing my dog in was in my dogs best interest.

Date of experience: February 24, 2025
Florida
1 review
0 helpful votes
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Have tried and tried numerous times with and without live person assist. Finally someone knew how what to do. Thank you.

Date of experience: February 24, 2025
Indiana
1 review
0 helpful votes
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Was really grateful to not have to sift through a bunch of info and have someone walk me through the process to get my washer working again

Date of experience: February 24, 2025
Texas
1 review
0 helpful votes
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Eye discharge
March 6, 2025

She listened to the problem asked good questions in my opinion and address it properly suggested ointment routine cleaning

Date of experience: February 24, 2025