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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The lady who I spoke to you with very patient, very helpful, and understood the problem. She had to spend some time with us because we are not technically savvy. But she helped us understand and couldn't have been nicer. She was very professional I would give her 10 Stars if I could.
I had performed some testing before I called. The tech was (spot on) with his diagnosis and part number to repair the oven
Always helpful and spot on your instructions 👌 thanks 😊
This phone call saved my boys life, actually. If she hadn't told me to get emergency care immediately he would have died from a blockage that I didn't even know existed. I'm beyond happy I talked to her and she was so nice-she obviously cared that Kurt got help. It was really sweet and I appreciate her so much!
It was very detailed. Thank you. The technician was very helpful.
Lawyer provided a considered response which was quite helpful. I have not digested it fully yet
My corgi, Charlie was having stomach issues and trying to throw up. I was advise on what to do and it worked. Thank you.
Randall got me directed.
Im having to find the brain box but he got me directed
Dr. Finlay, a veterinarian, is kind, an excellent and clear communicator and extremely knowledgeable. Just answer has provided us an awesome service with real help when we really needed it!
My dog ate a petrified mouse. At seven pm She puked A couple of times. I was very worried that she was really sick. I was, i'm sure where I could take her to A vet at this time of night. So I googled the problem. Just ask came up in the search bar. So I contacted it. After 25 minutes or so, Dr. Black texted me. We discussed options and possible problems with my dog. He told me what to do for her. The next morning she was back to her normal self. I am very grateful for Dr Black and Just Ask... Thank you.
Hello,
We're glad to hear that you received the advice you needed. However, we noticed that you left a two-star rating.
Your feedback is important to us, and we'd love to know how we can improve your experience. If there's anything we can do to make things right, please let us know.
Thank you for giving us the opportunity to assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645
I did not ga\et anywhere. I got charged a fee though. I was told to go to another site for help
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645
Contacted Just Ask this morning, (14 hrs ago) explain the emergency with my pet. Told to give my credit card info without any indication of cost. Then were transferred to a bot. They hit my bank account twice and never provided me with a Vet to help my seriously sick animal. I would never recommend this service to anyone. They are frauds and thieves!
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645
Good so far. We'll know more when I get the part suggested. Service was fast. The guy I talked to was an actual person not AI.
It was the right information about my problem and quit quickly thank you
I prefer to speak in person with an agent, but this phone call meeting answered all my questions. The phone call wasn't bad like I thought it might be. Great job!
Needed to find a free service to spayed a stray cat and they sent me several services
I was having issues with my emails and the expert wasn't much help. The expert took a long time to answer me and my issues still isn't resolved.
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645
It was okay. I believe she gave me the only she could. I was disappointed to get answer. I was on the social site and thought I was getting a social security representative who could get my what I needed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're glad to hear that you received the advice you needed. However, we noticed that you left a 3-star rating.
Your feedback is important to us, and we'd love to know how we can improve your experience. If there's anything we can do to make things right, please let us know.
Thank you for giving us the opportunity to assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645