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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Good conversation with expert about my problem. Still need to think about my next step.
Being able to talk to a vet and get advice at a low cost was absolutely wonderful. She was well informed, listened to my concerns and offered great complete advice with making me feel rushed. My dog is doing great now and I am so thankful for this much needed service
Customer service was great and directed me to the mechanic that answered all my vehicles concerns and I am very pleased with knowing that there is a recall on my vehicles problems.
We had an error message which Jeff Clarke was very helpful with, offering all sorts of remedies
Unfortunately it was a defective machine which we've had to send back and have now received a replacement, couldn't fault Jeffs commitment to detail and customer care - thank you 🙏
What's awesome thank you so much. Very caring and helpful gave me much information and beyond very grateful.
Answer question
Can I cancel because I can't afford the $37 a month fee. Thank you
Fast & efficient. Very good agent that went beyond my initial problem with advice on how to prevent future issues
Easy and quick to figure out what the solution for the problem was
The attorney was very responsive and helpful. The only issue he couldn't resolve was assistance in obtaining a copy of my deceased husband's 1099 for 2024. I had called the Social Security Administration to get an appointment. Was on hold for an hour and a half.
Rebecca was very kind, knowledgeable & helpful, worked hard to help me, fast. She is a major asset to your company. Keep her and reward her.😁 I am I'll definitely be requesting her again.
I'm on Long Term Disability but receive some income from investments. I needed to make sure I wasn't violating any rules. The attorney was able to reassure me and give me peace of mind.
Daniel was very helpful and hooked me up with technical help showed me how to fix my problem. Haven't had a chance to do now. My handyman is out of commision for awhile thsnks
The lady who I spoke to you with very patient, very helpful, and understood the problem. She had to spend some time with us because we are not technically savvy. But she helped us understand and couldn't have been nicer. She was very professional I would give her 10 Stars if I could.
I had performed some testing before I called. The tech was (spot on) with his diagnosis and part number to repair the oven
Always helpful and spot on your instructions 👌 thanks 😊
This phone call saved my boys life, actually. If she hadn't told me to get emergency care immediately he would have died from a blockage that I didn't even know existed. I'm beyond happy I talked to her and she was so nice-she obviously cared that Kurt got help. It was really sweet and I appreciate her so much!
It was very detailed. Thank you. The technician was very helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're glad to hear that you received the advice you needed. However, we noticed that you left a 3-star rating.
Your feedback is important to us, and we'd love to know how we can improve your experience. If there's anything we can do to make things right, please let us know.
Thank you for giving us the opportunity to assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645