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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,469
This company responds to reviews on average within 2 days

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Nebraska
1 review
0 helpful votes
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2025 amended federal tax return
April 6, 2026

Received clear answers to my questions. Pleased with service. Thank you

Date of experience: March 27, 2026
1 review
0 helpful votes
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Error code and resolve
April 6, 2026

Error code heater will not start. Error 271 low pressure switch failed or activated. Clear the slump water drain filter or water pipe.

Date of experience: March 27, 2026
1 review
0 helpful votes
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Good job!
April 6, 2026

He asked me a few questions pertinent to the problem. I gave him the answers. He made a couple suggestions and then he hooked me up with a technician that was right on and gave me a site that I could even look up the part I needed on.

Date of experience: March 27, 2026
Texas
1 review
0 helpful votes
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Credit
April 6, 2026

It wasn't Justin's fault that I couldn't do it on my phone to cancel Peacock but I did not get an answer and then you charge me $47 or so and I am not happy with your service

Date of experience: March 27, 2026
1 review
0 helpful votes
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I spoke with Randall who was very professional, kind, and very knowledgeable. Looked up wiring diagrams for current situation and was able to diagnose the problem. I opted for a phone call over text message. Definetly saved money versus trying to fix the problem and causing more damage. Thank you Randall.

Date of experience: March 27, 2026
1 review
0 helpful votes
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Much better than I expected
April 6, 2026

Your site's responses were quicker and more responsive than I expected, answering the questions I had at that point and setting me up for the next step. I am 87 and have not done much flying for the last several years, so I have a lot to catch up on for what promises to be a very difficult flight, DC-California.

Date of experience: March 27, 2026
1 review
0 helpful votes
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Very fast service. Very helpful.
April 6, 2026

Very quick transition from geek squad to just answer and quick and very helpful service

Date of experience: March 27, 2026
1 review
0 helpful votes
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JustAnswer was Great!
April 6, 2026

Paul, the JustAnswer technician, was great! He understood the problem with my television and was able to assist me in correcting it. I'm very pleased!

Date of experience: March 26, 2026
1 review
0 helpful votes
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I go the number and I've talked to a lady and she was very nice and she helped me very well.

Date of experience: March 27, 2026
1 review
0 helpful votes
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Chari was extremely helpful and patient in her guidance to solve my problem! I'm very appreciative of her ability to get me 'on-line' again.'

Date of experience: March 27, 2026
1 review
0 helpful votes
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The technician I spoke with was very helpful and easy to understand with his instructions on how to fix the problem with the microwave keypad.

Date of experience: March 27, 2026
1 review
0 helpful votes
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Ice Maker not dispensing ice
April 6, 2026

Ice maker in top unit located in the fridge would not dispense ice through the door. Technician led me through how to remove the bucket and locate the reset switch. Unit is working properly now.

Date of experience: March 27, 2026
Tennessee
1 review
0 helpful votes
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Traffic Ticket
April 6, 2026

I received an email stating that I owed money for a traffic violation. I don't know if it's real or not but I am taking to the police station to see if they can help me.

Date of experience: March 27, 2026
1 review
0 helpful votes
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They really helped
April 6, 2026

Nana is the man he stayed on the phone the hole time until we got it resolved

Date of experience: March 27, 2026
1 review
0 helpful votes
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My first question was to a mechanic who was on the ball. I wasn't expecting a phone call so quickly and unfortunately wasn't able to link up with him. My second (different) question was also to a mechanic who was condescending and way off on his diagnosis. However, my third question was to an attorney who responded quickly, thoroughly and explained things in a way that was easy to understand. Will absolutely continue to use this service.

Date of experience: March 27, 2026
JustAnswer S. JustAnswer Rep
5 hours ago

Hello Jay,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

South Africa
1 review
0 helpful votes
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Great experience with this online vet service. The process was quick and convenient, and the vet was professional, caring, and very helpful. They explained everything clearly and gave me confidence in caring for my pet. Highly recommend!

Date of experience: March 27, 2026
1 review
0 helpful votes
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Help received
April 6, 2026

I called because I was losing my phone screen, sometimes in the middle of a call or leaving a message. The solution was reversing a time out. Easy and not requiring a phone modification.

Date of experience: March 26, 2026
1 review
0 helpful votes
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My mini doodle possible ingested her brothers 100mg trazodone. The vet was reassuring and answered my questions appropriately

Date of experience: March 26, 2026
1 review
0 helpful votes
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The Best advice ever
April 5, 2026

From beginning to end my experience was efficient.
My attorney was knowledgeable and had a great personality. He was easy to understand and communicated effectively.

Date of experience: March 26, 2026
1 review
0 helpful votes
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Wonder
April 5, 2026

Website was not functioning properly. I would push submit button but nothing happened. I chatted with support and they suggested I receive phone call to resolve issue with my returns. That helped a lot. Issue was resolved.

Date of experience: March 26, 2026