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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,426
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Peace of mind!
April 1, 2025

My girl got some chocolate, so I called to see what I should do. Luckily she didn't eat enough where she would get sick or worse. I was so relieved that she was going to be alright! Thank you!

Date of experience: March 22, 2025
Florida
2 reviews
0 helpful votes
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I was in need of some critical information in regarding my situation and L was wonderful! She was very articulate very thorough and answered all of my questions! Highly recommend! I wish you could represent me. That's very unfortunate.

Date of experience: March 22, 2025
California
1 review
0 helpful votes
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Great Customer Service
April 1, 2025

I somehow how clicked voice over on my phone. I could not figure out how to remove and I went to t-mobile and was told I would need to have it reset. I called just answer and they were truly amazing. I chatted for a sec and then someone called. The person that helped me was so patient, knowledgeable and helpful no matter how frustrated I was getting with my phone.

Date of experience: March 22, 2025
Illinois
1 review
0 helpful votes
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Generator problems
April 1, 2025

They were able to get me a wiring diagram for my unit which was able to lead me to the problem

Date of experience: March 22, 2025
California
2 reviews
14 helpful votes
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Excellent
April 1, 2025

I had a very pleasant experience curious, professional and very informative.

Date of experience: March 22, 2025
Colorado
1 review
0 helpful votes
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Great
April 1, 2025

The doctor gave me advice to help my puppy my experience was good

Date of experience: March 22, 2025
Wisconsin
1 review
0 helpful votes
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SS review
April 1, 2025

Everything went well, very helpful, and took care of my problem the only thing I didn't care for was the wait time to talk to a representative.

Date of experience: March 22, 2025
Georgia
1 review
0 helpful votes
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Quick Fix
April 1, 2025

The tech was very generous and helpful in addressing my concern

Date of experience: March 20, 2025
Florida
1 review
0 helpful votes
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I am trying to pay temu for my order i I do not want to use pal pal.I only want these charges on one of two cards one debit card with truist bank and one credit card with wells fargo.this wil help me track payments.

Date of experience: March 22, 2025
Michigan
1 review
0 helpful votes
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Being unable to find answers for my chickens problem, Dr. Lindsey was informative & friendly, and offered definitive solutions to try - just what I needed!

Date of experience: March 22, 2025
Pennsylvania
1 review
0 helpful votes
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Be aware of too good to be true information or things of not obvious occurrences they normally are not good decisions to make

Date of experience: March 22, 2025
GB
1 review
0 helpful votes
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Perfect
April 1, 2025

For what I have asked, I get the answer and it was perfect.in the future if I'm gonna have any problem or another issue I'm gonna right hear.

Date of experience: March 22, 2025
California
1 review
0 helpful votes
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Fantastic. Ryan was super helpful.

Selling home in California. Wanted to validate the appropriate way to notify tenant. All questions answered.

Date of experience: March 21, 2025
Pennsylvania
1 review
0 helpful votes
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Health insurance policies
March 31, 2025

It was great, he answered my question and was very pleasant.

Date of experience: March 21, 2025
New York
1 review
0 helpful votes
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I was concerned about applying for disability benefits for my autistic son. I already have a special needs lawyer but hadn't heard anything from her in a while. I got concerned/confused that I was missing something that I needed to do, but I found out that it will all be taken care of. So I'm now relieved. Thank you.

Date of experience: March 21, 2025
California
1 review
0 helpful votes
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I was having a lot of trouble with my printer after I loaded a new router. JustAnswer's connected me with a technician. He listened to my problem and walked me through a process to fix the issue. My printer now works and my computer is running smoothly. Thank you Michael.

Date of experience: March 21, 2025
Virginia
1 review
0 helpful votes
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Quick, patient service
March 31, 2025

My first time using Just Answers, and was impressed by the quick, helpful assistance from a friendly human being. Although he was unable to resolve my problem, he pointed me in the right direction.

Date of experience: March 21, 2025
Missouri
1 review
0 helpful votes
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It was a great experience
March 31, 2025

We worked with Chris he was very patient and understanding and helpful

Date of experience: March 21, 2025
Indiana
1 review
0 helpful votes
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The value behind the advice and concern shown to my issue is immeasurable! 100% right on target advice you can the information and contract provided in order to make a sound, legal judgment! Very much appreciated and excellent result!

Date of experience: March 21, 2025
Maryland
1 review
0 helpful votes
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Interesting
March 31, 2025

My experience gave me a satisfied feeling. I needed time to know what to do to get the job done.

Date of experience: March 21, 2025