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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Seemed to understand my needs. Now if I could just get into my HP account I'd be really happy.
Very helpful and I was very satisfied with Tom's knowledge and how he explained everything
Charles was very thorough and detailed in explaining the possible issues we were having with a rented RV trailer that had a 12 volt refrigerator that was not cooling our food.
Answered questions fully and helped with advice for selling item, very helpful
Debra is my go to for legal consultation. She is prompt, professional, decisive, and informative.
Very courteous and polite service. The technician was professional and extremely articulate. Very user friendly.
. we had a very good experience. David really was helpful and instructive in getting us to the correct area of the ssa website and finding our answers. I would recommend this app to all my friends.
I had an issue with my 16 yr old son being sold THC vapes from a vape shop. He stole my credit card 6 times over 6 weeks and spent $300. I want this vape shop charged! So I sought legal advice and he answered EVERY question with knowledge, respect and compassion.
I've used this service in the past for veterinary advice and personal medical advice and was pleased EVERY time. Highly recommend!
It was easy to use. And the person was very kind, helpful and understanding. Thank You!
Person suggested new battery. Electronics are very sensitive.
I've been dreading April 15th for a whole year. Christopher released a boatload of stress for me. I am so grateful.
I was given a path to address the issues I have concerning the case we addressed.
Paul was extremely helpful and patient. He walked me through all the steps to resolve my issue and answered all of my questions. I am very impressed with his kindness and knowledge. I rate him the highest number!
Ted was very specific to help me word a letter to address my questions and legal standing on an issue of concern.
I accidentally deleted my email which went straight to trash. I wasn't paying attention and I deleted my trash bin also. I needed many of them and was looking for someone knowledgeable to help me. I went to Just Answer and got the perfect answers to my questions. I now have all of my important emails restored, as well as some junk. But it's great!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gerald,
I hope we’ve been able to address your concerns. If you need any additional support, please don’t hesitate to reach out.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645