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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very helpful and very helpful responses came back quickly.
I needed to know if I could remove my ex partner off my pension plan as a beneficery and she directed me to the proper people thank you I was very happy
I talked first Asian woman who suggested contacting Roku Tv company. Second person wasn't helpful. Martin my brother checked contact AT&T technician but verified cable box dead.
Although, it is $5.00 online $10-$15 by phone something like that a little waiting time. I am a good investigator so, what happened? Well, 1st: Question what is the penal code for pet owners leaving poop around? Answer: Littering.
The situation which prompted my question was resolved. Dr. Sandra did get back with me regarding my question but the situation had been resolved.
The vet was empathic and kind. She was knowledgeable and very helpful.
I never got a call, so I've not really had an experience. I ended up fixing the problem, which I didn't know I could do, myself.
Hello Francine,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645
My elderly cat was losing alot of weight but always hungrey. Just ask helped me to rule out some causes, and also helped me to determi e i needed to take her to the vet to get blood work to find out the cause
Informative, friendly, helpful and just an all around great experience!
Donald is very knowledgeable, I am grateful for his experience and helping me
I tried to sign up Fox Nation and the online signup just wouldn't work. The chat box then popped up and indicated that it would be $1.00 to connect to them. I asked the Teck that came on if this was a pay for service situation and he said he had no idea that I would have to call customer service. This number WAS Fox customer service and evidently it automatically kicks over to them. Well long story short I signed up for Fox for a year app: $ 35 and now discover their customer service charged me $56.00 to help me sign up. What a scam, you cannot get Fox to answer the customer service phone number, it automatically kicks over to these guys!
Hello Steve,
I trust your concerns have been resolved, but feel free to contact me if there’s anything else I can help with.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645
Lawyer Sarah was extremely professional, knowledgeable and courteous putting my mind at ease.
JustAnswer has the finest legal professionals around the world.
JustAnswer is the very best company! I've referred family and friends whom have always been amazed by the professionals they have requested information from.
On app it stated I had to pay $5.00, the transaction posted to my account was for $35.00. WHY?
I thought I was dealing with Verizon, so I clicked yes to a call back so I could be transferred to Verizon agent to request to reactivate my service, BUT, that did NOT happen. And was without phone service overnight! I had to drive 30 miles to Verizon and speak to a live agent to request to get reconnected wit my phone service. If I signed up for anything, it was done by accicdent and misunderstand the Expert was, because I thought the expert was agent with Verizon. Please cancel anything I might have signed up for! Patty
Hello Patricia,
I hope we’ve been able to assist you. If you have any further questions, I’m happy to help.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645
No call, no Interactionno call, no call no call no call no call no call no call no call... did I mention... NO CALL
Hello Joe,
I hope we’ve been able to assist you. If you have any further questions, I’m happy to help.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645
Hello Jean,
I trust your concerns have been resolved, but feel free to contact me if there’s anything else I can help with.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645
Took time to walk through different area of problems, and provided a great intermittent solution, with long term recommendations.
Very misleading. Chatbot indicated $5 charge on card and it was $50. Assistant regurgitated IRS regs which is why someone would want to ask a question as the regs are difficult to understand. Not helpful at all.
Hello Beth,
I hope we’ve addressed your concerns. Please feel free to reach out if you need further assistance.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645
Dr Steve was very good and provided answers to all of my questions. Thank you Dr. Steve
Very short and completely informative! Very well and professionally done, thanks!
She was prompt, friendly and helpful. I felt less anxious after she answered my questions
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joseph,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645