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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,360
This company responds to reviews on average within 4 days

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Texas
1 review
0 helpful votes
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I was searching to determine how much my china was worth. By providing pictures and descriptions, Jermiah was able to guide me with the information needed.

Date of experience: February 9, 2026
Oregon
1 review
0 helpful votes
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FAST AND EASY!
February 19, 2026

The technician quickly figured out the problem and suggested some troubleshooting solutions. I was able to figure out the problem and solved it pretty quickly. The service was perfect!

Date of experience: February 9, 2026
Canada
2 reviews
2 helpful votes
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I changed my router's WiFi password which caused my security system to stop communicating. The technician helped me troubleshoot and together we fixed the issue. Technician was very polite, courteous, patient and demonstrated great customer service.

Date of experience: February 9, 2026
Ohio
1 review
0 helpful votes
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Lawrence was very helpful.
In verify that internet banks such as cross river bank in Teaneck New Jersey. Do accept wire transfers during holidays. Teaneck is an Internet connection for Coinbase wallets

Date of experience: February 9, 2026
California
1 review
0 helpful votes
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Was not aware of the full price
February 19, 2026

My experience with the technician was great however I was not aware that it was going to be a $35 charge and a five dollar charge

Date of experience: February 9, 2026
Florida
1 review
0 helpful votes
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Great experience
February 19, 2026

I had no idea this was available just read the questions and you answer and you give such good information I appreciate so much

Date of experience: February 9, 2026
Ohio
1 review
0 helpful votes
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I asked my specific question about box 7 of the form 1099-R which I thought was incorrectly completed, but learned that it had been completed correctly so I didn't need to ask payer for a corrected form.

Date of experience: February 9, 2026
Tennessee
1 review
0 helpful votes
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Not aware of membership fee
February 19, 2026

I was directed to this web site by my booked reservation for luggage storage. I was not advised I was joining and would be charged a monthly membership fee. Thank goodness I was able to cancel and should receive a refund.

Date of experience: February 9, 2026
Texas
1 review
0 helpful votes
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Excellent Help
February 19, 2026

I was at my wit's end trying to change the internet provider for my printer from Spectrum to AT&T. It took a little time to resolve the issue, but he was so patient and understanding.
So grateful he was able to resolve the problem. Now printer is working like it's supposed to.

Date of experience: February 9, 2026
Illinois
1 review
0 helpful votes
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It was Great
February 19, 2026

The responses were thorough and received in a timely manner

Date of experience: February 9, 2026
North Carolina
1 review
0 helpful votes
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Satisfied with the help I got but if $55.00 dollars is what it cost, won't be looking to you anymore. Too expensive for a short conversation. I saw the $5.00 dollar part but apparently did not look close enough to see that the session would be $55.00.

Date of experience: February 8, 2026
South Africa
1 review
0 helpful votes
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Door not closing on SMEG French Fridge
February 19, 2026

First technician not able to help. Trasferred to William who quickly responded with a check list and diagram for me to use. A work in progress!

Date of experience: February 9, 2026
Missouri
1 review
0 helpful votes
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This doesnt replace going to your vet, but just for peace of mind the ease of access by way of online chat was definitely a help. The MVD I talked to was very knowledgeable and helpful with recommendations on seeking further care. The chat was very quick with almost no wait at all. Everything went smooth, no issues to boot! Being able to receive advice from a professional from the comfort of your home is pretty convenient with how life can be sometimes. But again, it doesnt replace the office. If your pet needs testing or an examination, this is not the place to go. If youre unsure and need guidance i'd say go for it, but don't neglect responsibilty for your beloved animal.

Date of experience: February 9, 2026
Texas
1 review
0 helpful votes
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Ask everything you can think of. Need to increase first experience to a 5 as well. I wish attorneys were availble to hire from here

Date of experience: February 8, 2026
Texas
1 review
0 helpful votes
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Helpful
February 18, 2026

Dr E was very helpful in addressing my concerns about my dogs vomiting. He was very thorough and took his time to answer my questions.

Date of experience: February 8, 2026
Florida
1 review
0 helpful votes
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Its worth the try
February 18, 2026

At first the process was a little scary…on a Sunday morning to begin with, but I took the chance and dove in with my debit card
After I spoke with a live tech who sounded knowledgeable about my issues, I felt at ease
I look forward to implementing his advice

Date of experience: February 8, 2026
Ohio
1 review
0 helpful votes
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Fast and Detailed Advice
February 18, 2026

I have a diabetic cat and two other cats and need advice from time to time. The vets always want you to bring the cat into their office and I am elderly and have a hard time transporting my two older cats because they are heavy and I have shoulder problems. Therefore, I try to find out if there is something I can do for my cats at home or should I take them out to the vet. Just Answer has helped me make that decision every time.

Date of experience: February 8, 2026
Minnesota
1 review
0 helpful votes
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Garlic alarm
February 18, 2026

Small dog got some garlic spaghetti sauce and a small garlic toast…
Dr. Ivana gave me a quick answer and put my mind at rest. Thank you!

Date of experience: February 8, 2026
James R.
Virginia
1 review
0 helpful votes
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Great Legal Advice
February 18, 2026

It was wonderful talking with him. He was very kind and patient with me. He answered all my questions fantastically. He even told me that with my specific kind of case there is no charge.

Date of experience: February 8, 2026
California
1 review
0 helpful votes
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Dr Li was great!
February 18, 2026

Dr Lee called me and did a thorough questioning of all the symptoms and medications. She was patient and thorough in her communication and recommended that I should go to an ER just to make sure that I'm getting the proper care on a timely basis.

Date of experience: February 8, 2026