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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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🌟 Mike really understood what i was explaining through text and over the phone and together we were able to get my 98 camry with 108k miles back on the road and running good!
He gave us the answer we knew and built the confidence up to go on
He took care of my issues with ease and kindness. He changed my visa number. My Visa card had been vandalized.
I clicked on the site and it said I would be charged $1. I did not agree to any other charge or membership. A few minutes later there was an unauthorized charge of $47 from my bank account. The site says it has live agents available 24/7 but when you log on the chat you get a bot. I typed in "cancellation" and it blocks me and says I have to create a username and password and log in. I had to contact my bank and dispute the transaction and put a stop order for any further transactions they may attempt. I'm not creating a username and password and not logging in to a site I did not sign up for or authorize any payment to. The email i just received says "You were charged the one-time $1 join fee and the $46 membership fee (Order ID xxxxxx). Your membership will renew automatically and the membership fee will be charged each month until you cancel. " I looked online and see they are facing a class action law suit for deceptive subscription practices.
My dog's vet was unresponsive to her emergency. Even though it was early afternoon, they wouldn't see her; not even the emergency center. Dr Haines addressed all my concerns, assured me I could help my dog, gave me advice, and what order to treat her injuries.
I was very impressed with the quick answer and knowledge that the lawyer possessed. He was very polite.
Benjamin guided me to what could possibly be my Plumbing issue… He's very experienced, and I trust that with his advice we should be able to resolve the problem without calling in and professional service. I don't know how you found this man but he's highly recommended!
Original Chatbot asked me for $5 fee, gave my credit card. Next, Creditcard was charged $38 Which I didn't expect and did not discuss or ask for "membership." Transferred to chat supervisor, who disconnected before I finished expilaining my issue. This came across as a bait and switch site.
Hello Gene,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
The person I spoke with was very knowledgeable about the type of case I was asking about and was very familiar with the local court involved in this matter. He gave great advice about seeking the right kind of legal representation
Easy to use and convenient and quick. The medical professionals were all very nice.
I had one specific question. The person who called me answered that question quickly and completely.
Had difficulty understanding tech. I'm 82 and limited knowledge. Having someone I can't understand is very frustrating for both myself and Tech. He surely knew his stuff.
I wasn't expecting this to help much, but I was wrong! The mechanic was extremely helpful and he explained the issue in a way that I could understand. He also informed me of possible repair costs for my issue, and made recommendations to better the repair. I will be coming back to this method instead of taking it to a mechanic the second there's an issue! Thanks!
Very good experience. Very informative and helpful. Made it easy for me!
I have a decades old Coach bag, its size not as big as luggage, not as big as carry-on and not as big as some of the Coach bags. It's just my little travel sweetie, A 6" x 9" perfect! But it is BEIGE! (Oh the stories it could tell!)! Obviously, it needs cleaning! It's amazing to me it doesn't have one stain on it. It just has several decades of adventurous grime. JustAnswer connected me with someone who had the solution. I thought it was really cool. He went straight to Coach to get instructions; I didn't even think of that. Ha! So all is perfect in my world because I went to JustAnswer and got exactly what I was looking for!'
Fast information and very gentle response, and respectful.Thanks you
She answered my questions and gave me the answers I needed. She put my mind at ease.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Carol,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645