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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,443
This company responds to reviews on average within 4 days

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California
1 review
0 helpful votes
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🌟 Mike really understood what i was explaining through text and over the phone and together we were able to get my 98 camry with 108k miles back on the road and running good!

Date of experience: May 14, 2025
California
1 review
0 helpful votes
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A happy seeker of truth
May 25, 2025

He gave us the answer we knew and built the confidence up to go on

Date of experience: May 14, 2025
Oregon
1 review
0 helpful votes
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He took care of my issues with ease and kindness. He changed my visa number. My Visa card had been vandalized.

Date of experience: May 14, 2025
North Carolina
1 review
0 helpful votes
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I clicked on the site and it said I would be charged $1. I did not agree to any other charge or membership. A few minutes later there was an unauthorized charge of $47 from my bank account. The site says it has live agents available 24/7 but when you log on the chat you get a bot. I typed in "cancellation" and it blocks me and says I have to create a username and password and log in. I had to contact my bank and dispute the transaction and put a stop order for any further transactions they may attempt. I'm not creating a username and password and not logging in to a site I did not sign up for or authorize any payment to. The email i just received says "You were charged the one-time $1 join fee and the $46 membership fee (Order ID xxxxxx). Your membership will renew automatically and the membership fee will be charged each month until you cancel. " I looked online and see they are facing a class action law suit for deceptive subscription practices.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Carol,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

California
2 reviews
0 helpful votes
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Bless you Dr. Haines
May 25, 2025

My dog's vet was unresponsive to her emergency. Even though it was early afternoon, they wouldn't see her; not even the emergency center. Dr Haines addressed all my concerns, assured me I could help my dog, gave me advice, and what order to treat her injuries.

Date of experience: May 14, 2025
Virginia
1 review
0 helpful votes
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Amazing help!
May 24, 2025

I was very impressed with the quick answer and knowledge that the lawyer possessed. He was very polite.

Date of experience: May 14, 2025
Arizona
1 review
0 helpful votes
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The perfect plumber
May 24, 2025

Benjamin guided me to what could possibly be my Plumbing issue… He's very experienced, and I trust that with his advice we should be able to resolve the problem without calling in and professional service. I don't know how you found this man but he's highly recommended!

Date of experience: May 14, 2025
Arizona
1 review
0 helpful votes
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Worst web based service ever!
May 24, 2025

Original Chatbot asked me for $5 fee, gave my credit card. Next, Creditcard was charged $38 Which I didn't expect and did not discuss or ask for "membership." Transferred to chat supervisor, who disconnected before I finished expilaining my issue. This came across as a bait and switch site.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Gene,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Illinois
1 review
0 helpful votes
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A very knowledgeable person
May 24, 2025

The person I spoke with was very knowledgeable about the type of case I was asking about and was very familiar with the local court involved in this matter. He gave great advice about seeking the right kind of legal representation

Date of experience: May 14, 2025
Georgia
1 review
0 helpful votes
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Very convenient
May 24, 2025

Easy to use and convenient and quick. The medical professionals were all very nice.

Date of experience: May 14, 2025
New York
1 review
0 helpful votes
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Grateful for assistance
May 24, 2025

I had one specific question. The person who called me answered that question quickly and completely.

Date of experience: May 14, 2025
New York
1 review
0 helpful votes
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Excellent service.
May 24, 2025

Had difficulty understanding tech. I'm 82 and limited knowledge. Having someone I can't understand is very frustrating for both myself and Tech. He surely knew his stuff.

Date of experience: May 14, 2025
Kentucky
1 review
0 helpful votes
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650 ford
May 24, 2025

Technician gave me several things to look at it will be a good start and hopefully I find that's where the problem lies

Date of experience: May 14, 2025
Ohio
1 review
0 helpful votes
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Good work
May 24, 2025

Service was excellent. I did not expect a service charge of $38 for directing me to a manual.

Date of experience: May 13, 2025
North Carolina
2 reviews
0 helpful votes
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Great
May 23, 2025

Helpful polite and efficient. I was quickly assisted and easy to get my response

Date of experience: May 13, 2025
Florida
1 review
0 helpful votes
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I wasn't expecting this to help much, but I was wrong! The mechanic was extremely helpful and he explained the issue in a way that I could understand. He also informed me of possible repair costs for my issue, and made recommendations to better the repair. I will be coming back to this method instead of taking it to a mechanic the second there's an issue! Thanks!

Date of experience: May 13, 2025
California
1 review
0 helpful votes
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Very helpful
May 23, 2025

Very good experience. Very informative and helpful. Made it easy for me!

Date of experience: May 13, 2025
North Carolina
1 review
0 helpful votes
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I have a decades old Coach bag, its size not as big as luggage, not as big as carry-on and not as big as some of the Coach bags. It's just my little travel sweetie, A 6" x 9" perfect! But it is BEIGE! (Oh the stories it could tell!)! Obviously, it needs cleaning! It's amazing to me it doesn't have one stain on it. It just has several decades of adventurous grime. JustAnswer connected me with someone who had the solution. I thought it was really cool. He went straight to Coach to get instructions; I didn't even think of that. Ha! So all is perfect in my world because I went to JustAnswer and got exactly what I was looking for!'

Date of experience: May 13, 2025
Canada
1 review
0 helpful votes
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Excelente information
May 23, 2025

Fast information and very gentle response, and respectful.Thanks you

Date of experience: May 13, 2025
Michigan
1 review
0 helpful votes
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Cat ill
May 23, 2025

She answered my questions and gave me the answers I needed. She put my mind at ease.

Date of experience: May 13, 2025