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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Hampshire
1 review
0 helpful votes
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Great service
May 26, 2025

Gas will not light. Charles gave me excellent suggestions to fix the problem.

Date of experience: May 16, 2025
Colorado
1 review
0 helpful votes
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Cartridge replacement attempt
May 26, 2025

A new Epson ink cartridge was replaced, as I have done many times before. Received a message that it was installed incorrectly. Did it again; same message. Unplugged printer and re plugged it, but same message. Called for EPSON help. Asked to talk with Tech on the phone. Call was received after about 15 minute wait. Speaker spoke very broken English, so very difficult for me to understand. He kept talking, repeatedly, even though I said I had another question. He suggested that I try to clean the metallic contacts on the cartridge with alcohol, which I did. Made to difference; still got the same message from the printer. Technician then suggested that I return the cartridge to Staples where it was purchased, for refund.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Bruce,

We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Georgia
1 review
0 helpful votes
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4435 deposit
May 26, 2025

Very knowledgeable about new law and explained everything completely.

Date of experience: May 16, 2025
Kansas
1 review
0 helpful votes
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High fever
May 26, 2025

My son had a high fever and wanted a second opinion on how to treat him.

Date of experience: May 16, 2025
Virginia
1 review
0 helpful votes
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Don't bother
May 26, 2025

This should be outlawed, I can not get my dog into a Vet locally for 3 weeks, so I tried this because of course we had an issue with the dog having a need for an antibiotic, contacted this site and only after wasting half an hour was I told they can not order an antibiotic without seeing the pet. What a waste

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

California
1 review
0 helpful votes
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Outstanding Legal Advice
May 26, 2025

I've hired a lot of attorneys in my professional and personal life, as well as arbitrators. My attorney, Ted Billard, was outstanding. His knowledge of our area of concern was deep and insightful and his guidance saved us from a potentially very costly mistake. In the marketplace I'd be looking at a bill of a few thousand for the same quality legal advice.

Date of experience: May 16, 2025
Texas
1 review
0 helpful votes
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Best investment ever!
May 26, 2025

I received a professional explanation within just a few minutes of stating what the problem was. The description of how to repair or even to get a replacement was very descriptive and easy to follow.

Date of experience: May 14, 2025
North Carolina
1 review
0 helpful votes
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Having issues with a VFD switching to a larger motor. Anthony M was able to troubleshoot it in less than 15 min and we were good to go. Thank you

Date of experience: May 15, 2025
Texas
1 review
0 helpful votes
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My experience was amazing considering what I was expecting.

Date of experience: May 16, 2025
North Carolina
1 review
0 helpful votes
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Decedents son-in-law
May 26, 2025

I need to cancel subscription because after I told the person about my issue he said their was nothing to be done. The probate court was asking for things that are not available.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Bob,

I trust your concerns have been resolved, but feel free to contact me if there’s anything else I can help with.

Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645

Indiana
1 review
0 helpful votes
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Consumer rights
May 26, 2025

The advice i received put my mind at ease temporarily, and i was given steps to take action on my behalf.

Date of experience: May 16, 2025
Nebraska
1 review
0 helpful votes
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Strange dishwasher message
May 26, 2025

My dishwasher was giving a strange message and beeping. Alex was able to give me advice on what to do right away. He solved my problem.

Date of experience: May 16, 2025
Massachusetts
1 review
0 helpful votes
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Lawyer was great, but I was charged $66.00, but was told I would be charged $5.00.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Laura,

I believe we’ve been able to address your concerns. If there’s anything else you need, don’t hesitate to contact me.

Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645

Canada
1 review
0 helpful votes
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A good starting point
May 26, 2025

I found JustAnswer a good starting point to answer basic questions I had regarding executing estate without a will. The answers were clear and easy to understand and I could ask additional questions to clarify a point. In the end I was satisfied.

Date of experience: May 16, 2025
North Carolina
1 review
0 helpful votes
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Dr. Never Came Back
May 26, 2025

Dr. did not come back or respond after telling me she was "compiling information".

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Ben,

I hope we’ve been able to help. Should you require further assistance, please don’t hesitate to get in touch.

Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645

Florida
1 review
0 helpful votes
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Not Sure deposit info
May 26, 2025

Not sure if my banking info went through My address change went through just fine, but there didn't seem like there was a way to check on

Date of experience: May 16, 2025
Canada
1 review
0 helpful votes
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Service was excellent... payment method could use some improvement.

Date of experience: May 16, 2025
Illinois
2 reviews
3 helpful votes
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This is a sxam
May 26, 2025

You act like someone is talking to their doctor. When in reality, they are not. Then, in my case, you renewed a subscription. (I did not do it because you are a rip off.) You better not charge my card the ALLEGED $49. I will contact the Illinois Secretary of State and the US Department of Commerce, if you do.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Bill,

I hope we’ve been able to assist you. If you have any further questions, I’m happy to help.

Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645

Iowa
3 reviews
0 helpful votes
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Job Application
May 25, 2025

Wanted to update the resume but the JustAnswers technician showed me that it was not possible.

Date of experience: May 15, 2025
Michigan
1 review
0 helpful votes
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Worked with a very knowledgeable assistant with creative ideas.

Date of experience: May 15, 2025