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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The vet was lovely and very helpful! My only problem was the automated system that she has to use to facilitate the calls we being filtered by Verizon wireless and categorizing it as spam so it took several tries to connect with Kathy. She was both helpful and patient while I figured it out!
The Attorney answered all of my question and then some. He gave me very solid advice and gave me lost of contact information.
Drew is working on the issue and said he'll get back to me regarding the issue. It's currently an open ticket. Btw, you charged me $52 for the call! I believe it was to be $5. What's up w/ that?
My dog started a side to side search of nothing and became less affectionate. I got an answer and solution to resolve the situation. Now just waiting for my local vet to respond. Thank you!
I followed the vets advice to check dosages that I was giving and adjusted the timing of her medication and she has been great and eating is back to normal. Grief affects us and manifest in so many ways and dogs are no different.
Candice was very helpful know I know what I can do legally But will need more help later after I receive a reply from bank lawyers thanks
I had a concern and is was handled quickly and was fulfilled optimally
Tech called in a few from original call to Sharkclean.com. He understood the design flaw i asked about and gave a solution.to try
Michael was fantastic. He found problems with my computer that I had no idea existed, and fixed them all. Super great technician. I would give ten stars if I could.
Very knowledgeable tech and would stay on the line till it was operational. Good experience with a tech that wasn't in the hurry to get off the phone and move on to the next one
Purchase refund from a highly problematic company OLAPLEX who would not respond to my concerns te the product i purchased with had undesirable effects on my scalp as well many online complaints w that company
Filing late last year's taxes I was stopped by a wrong answer about my Social Security Benefits Statement! So, The call & question was placed and quickly picked up, researched & asked if there were any other questions while Christopher researched my immediate topic? Successfully & professionally done & done‼
It was good only payment deception telling me R15 then they debit me for R390 plus
I was impressed by the lawyer's breadth of knowledge in the area for which I had questions, and he explained everything exactly.
As you know, from your side asking the right question(s) is key to troubleshooting - and the expert needs to understand the item / system extremely well to ask and answer the right question... Thanks for a well done fix, despite the extra time needed... Eric
Waited so long for answers and they never came! Got help elsewhere.
I needed guidance with regard to a nasal infection. The doctor recommended I take something for an allergy. It is not an allergy. It is a bacterial infection, and therefore the medicine he suggested would have no effect.
Hello Stacey,
We care about your experience with our service. Feel free to reach out if you need any further information or clarification, and we'll be happy to help.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lorraine,
I hope we’ve been able to assist you. If you have any further questions, I’m happy to help.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645