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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Other than there was a glitch in reply. Everything was answered. Thanks
They were helpful until they told me they needed a payment of $5 for the call. I provided my csrd number expecting a $5 charge. But, later my CC company notified me of the following charge to my card; which I declined. WHAT's GOING ON? AskALaeyerOncall.com $60 5/27/2025
It was the worst I ever got they are fraud I was told it would cost a $ 1.00 and was charged that plus $ another $ 46.00 and my issues was not resolved. I was told it would cost me a dollar to speak with a technician and I was charged more.
I was given great knowledge of what I needed to know what was best for my daughter. And I deeply appreciate the time and patience Legal Eagle took to give to me. "Awesome!"
While I said I needed help as my furnace was making weird loud sounds, I had to have a computer reply saying that needs help. I was quized again and again. I never did get anyone to help me. I think I acutally joined something as I had to pay money before I could get more help and even so, I still didin't get any help. You should have a sign telling people how to and where to get help in the middle of the night.
Hello Sherry,
Thank you for trying JustAnswer. We hope your furnace is working now!
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
Surprised with the thorough and speedy response. Am going to try the suggestion and see if it works
Was of no value whatsoever. None. The identified person never contacted us.
Hello Christopher,
I hope we were able to help with your concerns. Please let us know if you have any further questions or need additional assistance.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645
It was a good experience, the vet. I interacted with was informed and researched when she needed more info. My cat had passed at home on a holiday and I didn't want to bother my regular vet. So I asked what I should do with her until the next day. All worked out well.
I specifically said that these services were not needed before being contacted by you when I realized you had inserted your site into the French embassy site. You request $1.00 just to charge more money to my card. Shame on you. I would like the $46.00 refunded.
Hello Ann,
I believe we’ve been able to address your concerns. If there’s anything else you need, don’t hesitate to contact me.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645
Started with a brake light problem and worked our way to the solution.
I had some questions. Dr li was able to answer each one with compassion and sympathy I wish she was my primary.
Pinpointed the Bluetooth pairing issue, hopefully anew phone, or updates.
I think you need to ask more than one expert on the same question to get best answers
Nathan was understanding of my inexperience and patiently took me through the steps to get the information I needed. A nice guy.
It was good… He was very helpful. I don't want my review featured…
And he gave extra info that was very helpful. Got link to online service manual and part # for needed filter.:-)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nancy,
I trust we’ve addressed your concerns to your satisfaction. If there’s anything further I can assist you with, please let me know.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645